Ratings based on 385 Verified Reviews
3.1 Room cleanliness
3.0 Service & staff
2.9 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024
by A verified traveler
Posted 12 Oct 2024
Friendly staff.
Comment from Hotel Management
13 Oct 2024 by Hotel Management, Hotel Management
Dear Tyler, It is wonderful to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we succeeded during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay!Sincerely,Hotel Management
by A verified traveler
Posted 9 Oct 2024
Cheap little place
by A verified traveler
Posted 29 Sep 2024
by A verified traveler
Disappointed guest; won't be returning.
Posted 19 Aug 2024 on HotelsDisappointing-blinds were broken, no hair dryer, no hand towels and wash cloths, no complementary shampoo, conditioner, lotion; outlet in bathroom did not work; no breakfast; no luggage holder, hangers to hang clothes; no iron/ironing board, etc. Expected more with what I paid for room.
Comment from Hotel Management
20 Aug 2024 by Hotel Management , Hotel Management
Dear Helen, We sincerely apologize for the numerous inconveniences you experienced during your stay. It is disappointing that your room lacked essential amenities, and we regret not meeting your expectations. Your feedback is crucial for improving our services, and we will address these issues promptly. We value your business and hope to provide a better experience.Sincerely,Hotel Management
by A verified traveler
Posted 19 Aug 2024 on Hotels
by A verified traveler
Posted 18 Aug 2024 on Hotels
by A verified traveler
Posted 31 Jul 2024
I guess they never clean the bedrooms , I found fleas on my bath and bed was terrible
Comment from Hotel Management
1 Aug 2024 by Hotel Management , Hotel Management
Dear Mario, We are truly sorry to hear about your experience and the issues with cleanliness you encountered. This feedback is concerning and does not reflect our standards. We are addressing these matters with our team to ensure thorough cleaning procedures and pest control. Your comfort and satisfaction are important to us, and we regret that we did not meet your expectations. Thank you for bringing this to our attention.Sincerely,Hotel Management
by A verified traveler
Posted 26 Jul 2024 on Hotels
The hotel over all was dirty, as if they just wiped over surface gently. The blankets and pillows smelled dirty. The room smelled like smoke. Kids running in the hall trying to open doors as a game. There was two gang fights and even a gun was waived in the air.
Comment from Hotel Management
29 Jul 2024 by Hotel management, Hotel Management
Dear Sally, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
by A verified traveler from Sahuarita
Posted 14 Jul 2024
Never ever stay here
Comment from Hotel Management
15 Jul 2024 by Hotel Management , Hotel Management
Dear Albert, We apologize for the experience you had during your recent stay. Your feedback is important to us, and we regret not meeting your expectations. We strive to provide a comfortable and enjoyable stay for all our guests, and we are disappointed that we fell short in your case. We value your feedback as it helps us to improve our services. Thank you for bringing this to our attention.Sincerely,Hotel Management
