Ratings based on 485 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
The service and staff are top rate.
by A verified traveler
Posted 6 Nov 2024
We appreciate the Ritz and it’s staff. The service was great, people friendly and extremely helpful. They were able to accommodate both an early arrival and late check out.
Comment from Hotel Management
6 Nov 2024 by Santiago Alfonzo, Hotel Management
Dear Alan,Thank you for sharing your wonderful feedback! We’re delighted to hear that you appreciated our team’s service and friendliness, and that we could accommodate your early arrival and late checkout to make your stay more comfortable. It was our pleasure to host you, and we look forward to welcoming you back to The Ritz-Carlton, Santiago, for another memorable experience.Warm regards,
by A verified traveler from Sao Paulo
Posted 22 Sep 2024
Comment from Hotel Management
27 Oct 2024 by Santiago Alfonzo, Hotel Management
Dear Boris Frenk,Thank you very much for your perfect rating. We are delighted to know that you had an excellent experience with us.We look forward to welcoming you again soon for another memorable stay.Sincerely,
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
17 Sep 2024 by The Ritz-Carlton, Santiago, Hotel Management
Dear Quentin,Thank you for your excellent review and 5-star rating. We are delighted to know that your experience at our hotel met your expectations.We look forward to welcoming you again on your next visit.Kind regards,
by A verified traveler
Posted 30 Aug 2024
The staff was amazing
Comment from Hotel Management
3 Sep 2024 by Santiago Alfonzo, Hotel Management
Dear Elizabeth,Thank you so much for your wonderful feedback! We are thrilled to hear that our staff made your stay memorable. Your kind words are greatly appreciated and will be shared with the team.We look forward to welcoming you back for another amazing experience!Warm regards,
by A verified traveler
Posted 17 Aug 2024 on Hotels
Comment from Hotel Management
25 Aug 2024 by Santiago Alfonzo, Hotel Management
Thank you for your perfect rating! We're delighted to hear that you had an excellent stay with us. We will share your feedback with our staff, who will be pleased to know that their efforts contributed to your experience.We look forward to welcoming you back soon!Sincerely,
by A verified traveler
Posted 12 Aug 2024
Beautiful hotel. Staff was awesome.
Comment from Hotel Management
25 Aug 2024 by Santiago Alfonzo, Hotel Management
Dear Seth,Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay and that our staff made a positive impression. Your kind words will be shared with the team.We look forward to welcoming you back in the future!Sincerely,
by A verified traveler
Posted 11 Aug 2024
Amazing!!
Comment from Hotel Management
12 Aug 2024 by Santiago Alfonzo, Hotel Management
Cara Maria,Muito obrigado por seus maravilhosos comentários e por escolher o The Ritz-Carlton, Santiago. Estamos muito contentes que tenha tido uma experiência incrível conosco.Será um prazer recebê-la novamente em sua próxima visita.Atenciosamente,
by A verified traveler
Posted 23 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by Santiago Alfonzo, Hotel Management
Dear Omar,Thank you for your perfect 10 out of 10 rating on Hotels.com! We are thrilled to hear that you had an excellent experience with us.We look forward to welcoming you back for another outstanding stay.Best regards,
by A verified traveler
Posted 23 Jul 2024 on Hotels
Comment from Hotel Management
23 Jul 2024 by Santiago Alfonzo, Hotel Management
Dear Matthew,Thank you for your perfect 10 out of 10 rating on Hotels.com! We are delighted to hear that you had an excellent experience with us.We look forward to welcoming you back for another outstanding stay.Best regards,
