Ratings based on 40 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jul 2023
It was a really nice place, everytjing was clean and organize, I will totally rent this place again!
Comment from Hotel Management
6 Jul 2023 by Premium Vacations Team, Hotel Management
Dear Leslie,Thank you for taking the time to share your positive feedback about your recent stay at our place. We are thrilled to hear that you had a really nice experience and that everything was clean and well-organized.We take great pride in maintaining a high standard of cleanliness and organization to ensure our guests have a comfortable and enjoyable stay. Your kind words serve as motivation for our team, and we are delighted that we met your expectations.We sincerely appreciate your intention to rent our place again. It would be our pleasure to welcome you back and provide you with another wonderful stay. Please don't hesitate to reach out to us when you are ready to make your next reservation.Thank you once again for choosing to stay with us. We look forward to hosting you again in the future.Warm regards,
by A verified traveler
Posted 29 May 2023
Quite only two channels on television
Comment from Hotel Management
16 Jun 2023 by The Premium Vacations Team, Hotel Management
Dear Bernardo,Thank you so much for your kind review of your stay with us. We truly appreciate you taking the time to share your experience. We're thrilled to know that you had a great stay!We would also like to inform you that currently, we are exclusively offering streaming services such as Netflix to our valued guests. We understand the importance of providing a variety of entertainment options, and streaming services allow us to offer a wide range of shows and movies for your enjoyment.Once again, thank you for choosing to stay with us, and we hope to welcome you back in the future.Best regards,
by A verified traveler
Posted 17 Apr 2023 on Orbitz
Bed was hard felt like a box spring. Shower in master water did not get hot only luke warm. Rest of house was great
Comment from Hotel Management
27 May 2023 by Premium Vacations Team, Hotel Management
Dear Barbara,Thank you for sharing your feedback regarding your recent stay with us. We apologize for the inconvenience you experienced with the bed and the lukewarm water in the master shower. We appreciate you bringing these issues to our attention.Your comfort is our priority, and we will address these concerns with our maintenance and housekeeping teams right away. We want to ensure that every aspect of your stay meets or exceeds your expectations.On a positive note, we are pleased to hear that the rest of the house met your expectations. We strive to provide a great experience for all our guests, and we appreciate your recognition of that.Thank you for choosing us, and we appreciate your understanding.Best regards,
by A verified traveler
Posted 6 Apr 2023
It is safe for kids to walk around, swimming pool was nice..
Comment from Hotel Management
27 May 2023 by Premium Vacations Team, Hotel Management
Dear Edgar,Thank you for your positive review! We're delighted to hear that our premises are safe for children to walk around and that you enjoyed our swimming pool. The safety and enjoyment of our guests, especially families, is of utmost importance to us. We appreciate your feedback and hope to welcome you back soon for another great experience.Best regards,
by A verified traveler
Posted 4 Apr 2023
Nice unit but not very well stocked. No hand towel in one of the bathrooms. No bath mats in either bathroom. Small bottle of conditioner but no shampoo. Hall bath shower went hot to cold several times while showering. Master bath shower had extremely low water pressure.
Comment from Hotel Management
27 May 2023 by Premium Vacations Team, Hotel Management
Dear Marcy,Thank you for your valuable feedback regarding your recent stay in our unit. We apologize for any inconveniences you encountered during your visit. We appreciate you bringing these issues to our attention, as it helps us identify areas for improvement.We sincerely apologize for the lack of hand towels and bath mats in the bathrooms, as well as the inconsistency in water temperature and low water pressure in the showers. We will take immediate steps to rectify these issues and ensure that they do not recur in the future.Thank you once again for sharing your concerns, and we look forward to the opportunity to serve you better in the future.Best regards,
by A verified traveler from Sacramento
Posted 3 Apr 2023
It's a beautiful safe and quite condo to relax with the family.
Comment from Hotel Management
27 May 2023 by Premium Vacations Team, Hotel Management
Dear Faviola,Thank you for your positive review! We're thrilled to hear that you found our condo beautiful, safe, and quiet, providing the perfect environment for relaxing with your family. We appreciate your kind words and hope to welcome you back soon.Best regards,
by A verified traveler
Posted 17 Oct 2022
by A verified traveler
Posted 21 Sep 2022
I didn't like not having any water during the stay!
Comment from Hotel Management
16 Oct 2022 by Equipo Premium Vacations, Hotel Management
Hello Sergio,We are truly sorry you encounter with this situation during your stay. As much as we tried to promptly fix it, we had no options other thence to report it to the HOA as they are the ones in charge of water and electricity issues.They were able to address and fix the lack of water. We hope you can give us a second opportunity so we can provide a better experience.
by A verified traveler
Excellent place
Posted 13 Oct 2021 on HotelsGreat place and very roomy. Owners/managers were great with communicating and answering questions. Highly recommend
Comment from Hotel Management
13 Oct 2021 by The Premium Vacations Team, Hotel Management
Thank you so much for taking the time out to review your stay with us! We look forward to hosting you again any time!
by A verified traveler
Amazing spot
Posted 10 Sep 2021 on HotelsIt’s in a quiet and comfortable spot of puerto peñasco. About less then 10 min away from all the attractions. About less then a 5 minute walk to the beach that is lonely and quiet from the main beach. 2 great pools for everyone.
Comment from Hotel Management
10 Sep 2021 by The Premium Vacations Team, Hotel Management
Thank you so much for for taking the time out to review your stay with us! We are very happy to know that you had a great time.
