6/10 Okay
Alexander
Sep 23, 2024
Liked: Cleanliness, property conditions & facilities
I really dont know what happened as ive stated in this hotel before. No concierge at 2 in the morning and was greeted by a food chewing receptionist. Not a very nice thing to be greeted with at that time.
I travel a lot and know what im booking and certainly didn't book a single room that you could t swing a cat in. The room wasnt fit for a
supposedly 5 Star hotel. Very badly designed and too expensive for what you got. Also Aircon wasnt working.I demanded a more appropriate room which wasnt that much bigger but we managed.
Maintenance does not exist in this hotel which is very disappointing.
The lady in customer relqtions who was dealing with the complaint did what she could i suppose and did what she could within her power to try and accommodate us.
I also found reception without naming names bordering on rude. The customer is always right and we dont need to be stated the obvious robotic terms. There was clearly a problem with the booking and didnt just want to hear someone pass the buck. Who's fault it is and so on.
I was moved and charged another £210 to have a shelf in the bathroom to our toiletries.Pretty disgusting if you ask me.
Its a shame as this hotel has so much potential. It just lacks that but of hospitipal class that a 5 star needs to keep its reputation.
Heard a lot of bad things that went on in the summer. But chose to ignore it. Certainly justified unfortunately.
One last shout for Zaharoulla!!!…. A wonderful bright a cheary waitess at breakfast!!
Alexander
Stayed 8 nights in Sep 2024
