Ratings based on 688 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2024
by A verified traveler
Posted 24 Sep 2024
Excellent location at quiet end. Beach right across the road. Basic but clean.
by A verified traveler
Posted 24 Sep 2024
by A verified traveler
Posted 12 Sep 2024
I have taken several photos of the property that is not acceptable especially for a family of four. I will make an official complaint this morning.
Comment from Hotel Management
12 Sep 2024 by Reception Team, Hotel Management
Dear Guest, Thank you for your review and rating us. We apologize for any inconvenience during your stay. We will improve our service. Reception Team
by A verified traveler
Posted 6 Sep 2024
The property was unsafe, had a live broken electric socket, broken glass in lift lobby throughout the whole two weeks holiday, the fire exits were blocked by the cleaners trolleys 24/7 and the communication from the staff was horrendous. They had no respect or empathy on the issues raised and just kept telling us there is nothing they could do. Please avoid at all costs
Comment from Hotel Management
12 Sep 2024 by Reception Team, Hotel Management
Dear Guest, Thank you for your review and rating us. We apologize for any inconvenience during your stay. We will improve our service. Reception Team
by A verified traveler
Posted 1 Sep 2024
The property was very affordable and so much space but they dont have swimming pool and the bus is cros the road amaizing view to the beach
Comment from Hotel Management
1 Sep 2024 by Reception Team, Hotel Management
Dear guest,Thank you so much for reviewing us.The hotel next to us Sun Hall Hotel is a different company from ours, that's why we don't have a pool and they do. We look forward to seeing you again. Best regards, Reception Team
by A verified traveler from Beirut
Posted 28 Aug 2024
Comment from Hotel Management
29 Aug 2024 by Reception Team, Hotel Management
Thank you very much for rating us. We look forward to seeing you again. Best regards, Reception Team
by A verified traveler
Posted 19 Aug 2024
Good location, old property , not so clean
Comment from Hotel Management
21 Aug 2024 by Reception Team, Hotel Management
Dear Guest, Thank you for your review and rating us. We apologize for any inconvenience during your stay. We will improve our service. Reception Team
by A verified traveler
Posted 27 Jul 2024
A friend and I booked a 10 night stay, each in our own room. Over the course of our stay, there were 7 big bugs in my room and 2 big bugs in my friend’s room. The property is not in good condition and is in need of repair, and also updating.
We have our dirty clothes to the lobby personnel to be sent for laundering. We were told we’d get them back within 3 days but 3 days later, it was discovered that our clothes had not be sent out. No one took responsibility for this error and had an attitude about it. Also, once the clothes were brought back to us, they included someone else’s pants. The hotel owner is the one that has the laundry service.
They limit the towels they give you. My friend didn’t receive a fresh towel (fresh towels given every 2 days) and they told her they did give her a new towel and made a big deal about it, even though giving a customer a fresh towel on request should not be an issue. The service and attitude by Maria, a supervisor, in particular was rude and unprofessional.
I would not recommend this place to anyone and would never stay there again.
Comment from Hotel Management
4 Aug 2024 by Reception Team, Hotel Management
Dear Guest, Thank you for your review and rating us. We apologize for any inconvenience during your stay. We will improve our service. Reception Team
by A verified traveler
Posted 24 Jul 2024
Loved the location the main lady in charge was very nice. There were some communication issues the first evening, but were resolved and exceeded the expectations. However I did have to ask several times (needed bedding for my daughter which I had messaged and confirmed with hotel the day prior to no avail finally after the third time and the urgency of my daughter slipping on the shower upon entry the lady downstairs in charge came to check on her and explain the correct foot towel wasn’t in the shower and that we didn’t have one she brought several) my 5 year old daughter had a huge goose egg on the back of her head which terrified us, I came very close to going to the urgent care but watched her closely and she was fine the next day. The room is very very stuffy and hot without the key left in the room in slot to keep the electricity on I cannot imagine how anyone can sleep that way as I takes time to cool it down you will not have if you go out for any length of time. The location is perfect and I would go back with the things in mind I learned. Our beds were cleaned as well as rooms daily. The property and the rooms were very clean. The shower is half open with water and it spreads throughout the bathroom that is a huge safety issue and flaw. The parking is nonexistent but you can pay next door. I would definitely would consider coming back as I said however I would have safety easier ahead of time as I did after the accident.
Comment from Hotel Management
4 Aug 2024 by Reception Team, Hotel Management
Dear Guest, Thank you for your review and rating us. We apologize for any inconvenience during your stay. We will improve our service. Reception Team
