Ratings based on 976 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
by A verified traveler
Posted 26 Nov 2024
Because your front desk worker “apparently” talked with Expedia about checking in to late in the early morning. We never did get a refund on that room and it was purchased, we both never stayed at the heritage hotel.
Comment from Hotel Management
26 Nov 2024 by Heritage Inn Hotel Saskatoon, Hotel Management
Hi Kaylyn, Thank you for your feedback. We reviewed your comments with our staff and Expedia was contacted, they told our team that they would cancel your reservation. As it was made originally with Expedia directly, you need to contact them for a refund. Sincerely, Heritage Inn Hotel & Convention Centre Saskatoon
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Heritage Inn Hotel Saskatoon, Hotel Management
Hi Shuo, Thank you for this phenomenal rating! We work hard to make our guests happy and appreciate your feedback about our hotel.Sincerely,Heritage Inn Hotel & Convention Centre Saskatoon
by A verified traveler from Colonsay
Posted 23 Nov 2024
The room was warm on a cold night, renovated, clean and comfortable. Enjoyed the stay and had a great sleep. I would recommend this hotel.
Comment from Hotel Management
25 Nov 2024 by Heritage Inn Hotel Saskatoon, Hotel Management
Hi Donald, Thank you for your kind words! It brings us joy to know that you had a pleasant stay. We look forward to hosting you again in the future and ensuring another excellent experience!Sincerely,Heritage Inn Hotel & Convention Centre Saskatoon
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Heritage Inn Hotel Saskatoon, Hotel Management
Hi George, We really appreciate you sharing this feedback, we’re thrilled to hear you had a wonderful stay! We look forward to hosting you again on your next visit.Sincerely,Heritage Inn Hotel & Convention Centre Saskatoon
by A verified traveler
Posted 22 Nov 2024
This was a great stay. Reasonable prices clean rooms and nice and quiet both in the hotel and outside in the area. I would stay here again for sure
Comment from Hotel Management
25 Nov 2024 by Heritage Inn Hotel Saskatoon, Hotel Management
Hi Keon, Thank you so much for this fantastic review! We are so happy to hear you had a good overall experience at our hotel. We look forward to welcoming you back.Sincerely,Heritage Inn Hotel & Convention Centre Saskatoon
by A verified traveler
Posted 22 Nov 2024
Two complaints the main being I was given faulty key cards 5 times between 2 rooms. Which meant I had to walk back to desk that many times. Eventually I was let into my room by desk clerk master card. But I still didn't have working card, so I had to be let in each time I left my room. The just as I was falling asleep I was woken by maintenance with a card and it worked. Ya so now I thought I could sleep uninterrupted. Boy was I wrong, an hour and 20 minutes later after falling asleep for 10 minutes tops I was woken by a desk person with another card to try. After telling them I received one the worked by maintenance. So now I couldn't get any sleep the whole time I was there. When checking out they asked how my stay was, I asked to speak with manager and they informed me they weren't available. So I replayed my night for them and said that the least they could do was get me a credit for a night, I didn't ask for a refund just a one nite credit to use at a later day. I waited the rest of the day and all the next to hear from management about my complaint and nothing. So I'm not wanting any longer to review my stay. It's not a dive and staff was courteous it's the management that my issues are with. So if you plan on staying here I hope you don't need management for any reason because their managers don't really manage.
Comment from Hotel Management
25 Nov 2024 by Heritage Inn Hotel Saskatoon, Hotel Management
Hi Tommy, Thank you for taking the time to share your experience with us. We value your feedback and will use it to improve our guests’ experience. Sincerely,Heritage Inn Hotel & Convention Centre Saskatoon
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Heritage Inn Hotel Saskatoon, Hotel Management
Hi Jaspreet, Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback!Sincerely,Heritage Inn Hotel & Convention Centre Saskatoon
by A verified traveler
Posted 20 Nov 2024
Convenient
Comment from Hotel Management
21 Nov 2024 by Heritage Inn Hotel Saskatoon, Hotel Management
Hi Dolsie, Thank you so much for this fantastic review! We are so happy to hear you had a good overall experience at our hotel. We look forward to welcoming you back.Sincerely,Heritage Inn Hotel & Convention Centre Saskatoon
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Heritage Inn Hotel Saskatoon, Hotel Management
Hi Manpreet, We appreciate your review and thank you for choosing us. We hope to welcome you again soon! Sincerely,Heritage Inn Hotel & Convention Centre Saskatoon
