Ratings based on 451 Verified Reviews
3.1 Room cleanliness
3.0 Service & staff
2.9 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Bed coverings were filthy hair and stains on all bedding. Mattress Very Very uncomfortable.
Comment from Hotel Management
27 Nov 2024 by Hotel Management , Hotel Management
Dear Ninfa,Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered with the bedding and the discomfort of the mattress. This is certainly not the experience we strive to provide. Please know that your concerns have been shared with our housekeeping and maintenance teams, and we are taking steps to address these matters immediately. We appreciate your feedback as it helps us improve, and we hope to have the opportunity to provide you with a much better stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 26 Nov 2024
S
Comment from Hotel Management
26 Nov 2024 by Hotel Management, Hotel Management
Dear Joshua, Thank you for rating your stay at our hotel. We aim to make each guest feel at home; therefore, we are disappointed that we did not meet all of your expectations. We hope you will accept our apologies for any concerns you may have encountered. We hope you will give us another chance to welcome you back so you can experience our hotel the way you should have on this visit. Sincerely,Hotel Management
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 26 Oct 2024
by A verified traveler
Posted 25 Oct 2024
Front desk
Comment from Hotel Management
26 Oct 2024 by Hotel Management, Hotel Management
Dear Jesus, We are disappointed that we did not provide you with the acknowledgment you deserve from our front desk associates. We want every guest to know how much we appreciate their patronage; therefore, we sincerely apologize this was not your experience. We have shared your feedback appropriately to ensure this is adequately addressed. Thank you for bringing this to our attention and for your patience. We do hope for another opportunity to show you the hospitality you deserve. Sincerely,Hotel Management
by A verified traveler
Posted 30 Sep 2024
Horrible place. Full of pests!!! Never again!!!
Comment from Hotel Management
1 Oct 2024 by Hotel Management, Hotel Management
Dear Emmanuel, Thank you for sharing your feedback. We deeply apologize for the unpleasant experience you encountered regarding pests during your stay. Cleanliness and guest comfort are our top priorities, and we take such matters very seriously. Your comments will be shared with our team to ensure immediate action is taken to address these concerns. We understand how important a clean and safe environment is, and we appreciate your honesty. Should you decide to give us another chance in the future, we are committed to providing you with a much more positive experience. Thank you for bringing this to our attention.Sincerely,Hotel Management
by A verified traveler
Posted 14 Aug 2024 on Hotels
by A verified traveler
Posted 6 Aug 2024
Easy
by A verified traveler
Posted 29 Jul 2024
It appeared clean enough but the whole hotel had a bad smell kind of like mildew or mold both in the lobby and room and as soon as we arrived in our room we saw a little cockroach on our room. We only stayed one night and didn’t feel we trusted the shower enough to shower there. The workers were very nice.
Comment from Hotel Management
30 Jul 2024 by Hotel Management , Hotel Management
Dear Enedina, Thank you for your feedback. We apologize for the unpleasant odor and the sighting of a cockroach in your room. This is not reflective of our standards, and we are addressing these issues with our maintenance and pest control teams to ensure a cleaner and more comfortable environment. We appreciate your kind words about our staff and will work to improve the overall experience. Your comments are valuable, and we hope to serve you better in the future. Sincerely,Hotel Management
