Ratings based on 448 Verified Reviews
3.1 Room cleanliness
3.0 Service & staff
2.9 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 26 Oct 2024
by A verified traveler
Posted 25 Oct 2024
Front desk
Comment from Hotel Management
26 Oct 2024 by Hotel Management, Hotel Management
Dear Jesus, We are disappointed that we did not provide you with the acknowledgment you deserve from our front desk associates. We want every guest to know how much we appreciate their patronage; therefore, we sincerely apologize this was not your experience. We have shared your feedback appropriately to ensure this is adequately addressed. Thank you for bringing this to our attention and for your patience. We do hope for another opportunity to show you the hospitality you deserve. Sincerely,Hotel Management
by A verified traveler
Posted 30 Sep 2024
Horrible place. Full of pests!!! Never again!!!
Comment from Hotel Management
1 Oct 2024 by Hotel Management, Hotel Management
Dear Emmanuel, Thank you for sharing your feedback. We deeply apologize for the unpleasant experience you encountered regarding pests during your stay. Cleanliness and guest comfort are our top priorities, and we take such matters very seriously. Your comments will be shared with our team to ensure immediate action is taken to address these concerns. We understand how important a clean and safe environment is, and we appreciate your honesty. Should you decide to give us another chance in the future, we are committed to providing you with a much more positive experience. Thank you for bringing this to our attention.Sincerely,Hotel Management
by A verified traveler
Posted 14 Aug 2024 on Hotels
by A verified traveler
Posted 6 Aug 2024
Easy
by A verified traveler
Posted 29 Jul 2024
It appeared clean enough but the whole hotel had a bad smell kind of like mildew or mold both in the lobby and room and as soon as we arrived in our room we saw a little cockroach on our room. We only stayed one night and didn’t feel we trusted the shower enough to shower there. The workers were very nice.
Comment from Hotel Management
30 Jul 2024 by Hotel Management , Hotel Management
Dear Enedina, Thank you for your feedback. We apologize for the unpleasant odor and the sighting of a cockroach in your room. This is not reflective of our standards, and we are addressing these issues with our maintenance and pest control teams to ensure a cleaner and more comfortable environment. We appreciate your kind words about our staff and will work to improve the overall experience. Your comments are valuable, and we hope to serve you better in the future. Sincerely,Hotel Management
by A verified traveler
Posted 21 Jun 2024 on Hotels
by A verified traveler
Posted 7 Jun 2024 on Hotels
by A verified traveler
Posted 6 Jun 2024 on Hotels
The hotel smells old. Dirty and broken toilet seat. Broken shower head. Beds are hard and outdated. Broken head boards. The room smells old. It was worse then the motel 6 I had stayed the day before in San Marcos for 50.00 per night and stay was 100.00. Not worth it.
Comment from Hotel Management
7 Jun 2024 by Hotel Management, Hotel Management
Dear Daniel, Thank you for your candid feedback. We sincerely apologize for the issues you encountered, including the condition of the bathroom and the overall room ambiance. Your comments are crucial, and we will address these concerns to enhance our guests' comfort. We strive to provide a pleasant stay and regret that we fell short during your visit. We hope to have the opportunity to host you again and offer a significantly improved experience in the future.Sincerely,Hotel Management
