Ratings based on 465 Verified Reviews
3.1 Room cleanliness
3.0 Service & staff
2.9 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
by A verified traveler
Posted 22 Dec 2024
Taking into consideration how expensive other hotels were at the time of our stay, this place had a great price and was very safe. However, I will note there were
small roaches in the kitchen area. The sheets were clean though.
by A verified traveler
Posted 16 Dec 2024
by A verified traveler
Posted 12 Dec 2024
by A verified traveler
Posted 6 Dec 2024
No one was at the front desk day 1 and even though we called and rang the bell no one came. My daughter was forced to sleep in her car day in and then management made arrangements to extend the reservation 1 day through monday to check out on tuesday the retracted agreement and refunded one day stay. My daughter was thrown out of the hotel without notice or justification after they had agreed to allow her to stay one more day since she had to sleep in her car since no one was at the front desk. once in the room, roach motel, is an understatement. can provide videos. Remove this hotel from your listing. I expected much more from them.
Comment from Hotel Management
8 Dec 2024 by Hotel Management , Hotel Management
Dear Disna, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 6 Dec 2024
Staff is terrible and don’t know a thing, either not being trained right and/or/plus manager never around.
Belonging were removed from my room without even a phone call, infested with roaches, will not provide towels, don’t have extra key cards.
Comment from Hotel Management
8 Dec 2024 by Hotel Management , Hotel Management
Dear Jorge,We deeply regret the disappointing experience you had during your stay and sincerely apologize for the challenges you faced, including issues with staff, missing belongings, and room conditions. This is far from the standard of service we aim to provide. Please know that your concerns are being taken very seriously, and we are addressing these matters through staff training and operational improvements. We are committed to ensuring a better experience for all our guests and hope you will give us the opportunity to provide you with a much-improved stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 30 Nov 2024
by A verified traveler
Posted 29 Nov 2024
Room are very simple not comfortable it all
Specially the bed
Comment from Hotel Management
30 Nov 2024 by Hotel Management , Hotel Management
Dear Hector, We apologize that your recent stay did not meet your expectations, particularly regarding the comfort of the room and bed. We understand how important comfort is for a restful stay and regret that we fell short in this area. Your feedback is valuable, and we will address this with our team to ensure improvements are made. We appreciate your input and hope you will consider giving us another opportunity to provide a more comfortable and enjoyable experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 26 Nov 2024
Bed coverings were filthy hair and stains on all bedding. Mattress Very Very uncomfortable.
Comment from Hotel Management
27 Nov 2024 by Hotel Management , Hotel Management
Dear Ninfa,Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered with the bedding and the discomfort of the mattress. This is certainly not the experience we strive to provide. Please know that your concerns have been shared with our housekeeping and maintenance teams, and we are taking steps to address these matters immediately. We appreciate your feedback as it helps us improve, and we hope to have the opportunity to provide you with a much better stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 26 Nov 2024
S
Comment from Hotel Management
26 Nov 2024 by Hotel Management, Hotel Management
Dear Joshua, Thank you for rating your stay at our hotel. We aim to make each guest feel at home; therefore, we are disappointed that we did not meet all of your expectations. We hope you will accept our apologies for any concerns you may have encountered. We hope you will give us another chance to welcome you back so you can experience our hotel the way you should have on this visit. Sincerely,Hotel Management
