Ratings based on 379 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
.
Comment from Hotel Management
25 Nov 2024 by Hotel Manager , Hotel Management
Dear David,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager
by A verified traveler
Posted 23 Nov 2024
NA
Comment from Hotel Management
24 Nov 2024 by Hotel Manager , Hotel Management
Dear William,Thanks for the stay and great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager
by A verified traveler
Posted 22 Nov 2024
I didn't like that shower is horrible, no pressure, second thing 5th floor,it was hot in a room even the a/c was on
Comment from Hotel Management
23 Nov 2024 by Hotel Manager , Hotel Management
Dear Zhenis,Thank you for sharing your feedback. We are sorry to hear about the issues you experienced during your stay. A low-pressure shower and a warm room despite the A/C being on are certainly not the standards we strive to maintain. I’ll ensure our maintenance team looks into these concerns immediately. We hope you’ll consider giving us another chance to provide a better experience in the future. Sincerely, Hotel Manager
by A verified traveler
Posted 20 Nov 2024
Nice and quiet. Friendly staff.
Comment from Hotel Management
20 Nov 2024 by Hotel Manager , Hotel Management
Dear Edward,Thank you for the wonderful 5-star rating! We're so glad you enjoyed the peaceful atmosphere and friendly service. We look forward to hosting you again soon! Sincerely, Hotel Manager
by A verified traveler
Posted 18 Nov 2024
Dirty
Comment from Hotel Management
19 Nov 2024 by Hotel Manager , Hotel Management
Dear Jesus,We sincerely apologize for any cleanliness issues you experienced during your stay. This is not the standard we aim to provide, and we will address this concern with our housekeeping team immediately. Your input is important to us, and we’ll work to ensure a better experience for our future guests. Please visit us again.Sincerely, Hotel Manager
by A verified traveler
Posted 13 Nov 2024
Clean
Comment from Hotel Management
14 Nov 2024 by Hotel Manager , Hotel Management
Dear David,Thank you for the 5/5 rating! We're glad you found everything clean and to your satisfaction. We look forward to your next visit!Sincerely, Hotel Manager
by A verified traveler
Posted 9 Nov 2024
Central location
Comment from Hotel Management
9 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're glad you appreciated our hotel's central location. Our prime positioning is indeed one of our key features, offering easy access to local attractions and amenities. We hope you'll consider staying with us again during your next visit to make the most of our convenient location.Sincerely, Hotel Manager
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Hotel Manager , Hotel Management
Dear Eric,Thanks for the stay and great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. We look forward to welcoming you again. Sincerely, Hotel Manager
by A verified traveler
Posted 8 Nov 2024
The room was full of cockroaches, I took photos and showed them to the hotel manager. We left the room immediately and I demanded a refund. I'm still waiting.
Comment from Hotel Management
9 Nov 2024 by Manager, Hotel Management
Hello Enrique,We apologize for any inconvenience you experienced during your stay. Please contact our management directly to address the issue of a refund. Your feedback is important to us as we continually strive to improve our services for all guests.
by A verified traveler from Pearland
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Hotel Manager , Hotel Management
Dear Claudia,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager
