Ratings based on 293 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Other then the restaurants on site there weren’t many other options available in closing walking distance. Had to take a care to get off the premises.
Rooms were very clean and had a good gym with a beautiful view.
The pool is small and not enough chairs for then inner of people this place holds.
Comment from Hotel Management
28 Nov 2024 by The Reef Island Resort Mactan Cebu, Hotel Management
Dear Julie, Thank you so much for sharing your feedback. I am happy to hear you enjoyed the cleanliness of the rooms and the gym with the stunning view! We understand that the limited dining options and pool seating could impact your experience, and we’ll be sure to review ways we can improve in those areas. Looking forward to welcoming you back soon!Sincerely,Gerra L.Resort Manager
by A verified traveler
Posted 22 Nov 2024
Everybody was nice and helpful. All the staff are always ready to answer questions and assist us. I’d definitely will go back to this place! 10/10!!
Comment from Hotel Management
25 Nov 2024 by The Reef Island Resort Mactan Cebu, Hotel Management
Dear Angelique, Thank you so much for the amazing review! I am thrilled to hear that our team made such a positive impact on your stay. Your kind words mean a lot to us, and we can't wait to welcome you back!Sincerely,Gerra L.Resort Manager
by A verified traveler
Posted 20 Nov 2024
Awesome place to stay. My only complaint is that it is so far from the city. But as far as the location, it is amazing. I loved the pool and the view I had. The room was very spacious and clean. Perfect getaway!
Comment from Hotel Management
25 Nov 2024 by The Reef Island Resort Mactan Cebu, Hotel Management
Dear Joe, Thank you for the wonderful review! I'm so glad to hear that you enjoyed our facilities and clean room. We totally understand that the location might feel a bit far from the city, but we're happy it offered you the peaceful getaway you were looking for. Looking forward to welcoming you back!Sincerely,Gerra L.Resort Manager
by A verified traveler
Posted 17 Nov 2024
Pool
Comment from Hotel Management
25 Nov 2024 by The Reef Island Resort Mactan Cebu, Hotel Management
Dear Steven,It sounds like the pool was a highlight of your stay! Our pool area is definitely a great spot to relax and unwind, whether you’re soaking up the sun or taking a dip. Thank you for this awesome review. Hope to see you back soon!Sincerely,Gerra L.Resort Manager
by A verified traveler
Posted 14 Nov 2024
The property and the location itself is very nice. They dont have room service. You cant order food inside the room. Food at the restaurant is very tasty,The staff and people working there are friendly.
Comment from Hotel Management
25 Nov 2024 by The Reef Island Resort Mactan Cebu, Hotel Management
Dear Kabindra, Thank you for your feedback! I am glad to hear you enjoyed the food, location and service. We understand that the lack of room service may be an inconvenience, and we'll definitely take your suggestion into consideration. Hope to welcome you back soon!Sincerely,Gerra L.Resort Manager
by A verified traveler
Posted 13 Nov 2024
Our room was a "King" but the bed was definitely more of a queen size. It was relatively clean but did not offer room service during out stay. The pool, beach, and restaurants were the highlights. Infinity pool with a perfect view of the beach. The beach was great for snorkeling but I would recommend buying your own snorkeling set with shoes due to the higher rental price at the hotel. The Kitchen offered great food for a reasonable price. I would recommend adding the buffet breakfast. We thoroughly enjoyed the food and service. The location was less than ideal. It was far from convenient store or any thing else. A taxi is required to go anywhere. It also didn't help that the gate to the hotel was tricky to find. Luckily most of our taxi drivers knew which gate was open/closed.
Comment from Hotel Management
25 Nov 2024 by The Reef Island Resort Mactan Cebu, Hotel Management
Dear Janvil,Thank you for your feedback! I am glad you enjoyed the pool, beach, and restaurants. We appreciate your suggestions about the bed size and room service. We’ll also take note of the location concerns and work on improving accessibility. Looking forward to welcoming you again soon!Sincerely,Gerra L. Resort Manager
by A verified traveler
Posted 8 Nov 2024
Very nice facility, restaurants were great. Rooms were well appointed but no Usb charging points and internet could have been better
Comment from Hotel Management
25 Nov 2024 by The Reef Island Resort Mactan Cebu, Hotel Management
Dear John, Thank you for your feedback! I am delighted that you had an excellent experience. We appreciate your comments about the USB charging points and internet, and will definitely look into improving these aspects. Hope to welcome you back soon!Sincerely,Gerra L.Resort Manager
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
25 Nov 2024 by The Reef Island Resort Mactan Cebu, Hotel Management
Dear Mich, Thank you for the perfect rating! I am thrilled that you had a great experience. Looking forward to welcoming you back soon!SIncerely,Gerra L.Resort Manager
by A verified traveler
Posted 29 Oct 2024
Getting to the hotel you pass by slummy neighbor. The hotel location is by the ocean but it is far from any restaurant, shopping or entertainment facilities. There’s not a shuttle to take you to a nearby mall where there’s plenty of restaurants, shops and entertainment.
Comment from Hotel Management
25 Nov 2024 by The Reef Island Resort Mactan Cebu, Hotel Management
Dear Irene, Thank you for sharing your feedback. We understand that the surrounding area and the location’s distance may not have been ideal for your needs. While we strive to provide a peaceful, oceanfront experience, we appreciate your comments and will take them into consideration for future improvements. Hope to see you back soon.Sincerely,Gerra L.Resort Manager
by A verified traveler from Poulton-le-Fylde
Posted 20 Oct 2024
Disappointing social facilities. The lounge bar, advertised as open until midnight, was closed there was no access to any eating or drinking venue after 9pm in the evening. Very disappointing. The hotel is quite some distance from any other hotels or bars. The staff were all absolutely delightful, very friendly and helpful and the manager did his best to ameliorate the issues we raised however it was beyond his control. The daytime facilities were excellent, beautiful swimming pool, gymnasium and eateries etc. easy access to the beach with lots of activities on offer (for additional cost). Breakfast excellent.
Comment from Hotel Management
25 Nov 2024 by The Reef Island Resort Mactan Cebu, Hotel Management
Dear Gillian, Thank you for your feedback! I am happy to hear that you enjoyed the facilities, beach, and breakfast, and our friendly staff. We apologize for the inconvenience with the lounge bar and evening options. Rest assured that we’ll definitely look into improving that. We hope to welcome you back soon!Sincerely,Gerra L.Resort Manager
