Ratings based on 258 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Covington
Posted 31 Aug 2024
Very relaxing. I rate this hotel as a 4-5 stars out of 5.
by A verified traveler
Posted 24 Aug 2024
Enjoyed because I didn’t feel as though it was crowded.
by A verified traveler
Posted 13 Aug 2024
Comment from Hotel Management
20 Aug 2024 by Gerra L., Hotel Management
Dear Tatsuyd,Thank you so much for your positive review! I am very pleased to hear that our team made your stay pleasant. Thank you for staying with us. Looking forward to seeing you again soon!Sincerely,Gerra L. Resort Manager
by A verified traveler
Posted 12 Aug 2024
the nearest restaurant or shopping area is not walkable, other than that the staff are great very friendly and helpful. I just hope that the AC unit are already open before because it was so hot and humid and when we arrived to our room the AC is off and took some time to cool.
Comment from Hotel Management
20 Aug 2024 by Gerra L., Hotel Management
Dear Arlynn,I am very pleased to hear that our team made your stay pleasant. Thank you for staying with us. Please rest assured that we are seriously looking into the points you have raised, and we are finding ways to serve you better. Looking forward to seeing you again soon! Sincerely,Gerra L. Resort Manager
by A verified traveler
Posted 5 Aug 2024
Comment from Hotel Management
20 Aug 2024 by Gerra L., Hotel Management
Dear Stefan,Thank you so much for your positive review! I am very pleased to hear that our team made your stay pleasant. Thank you for staying with us. Looking forward to seeing you again soon!Sincerely,Gerra L. Resort Manager
by A verified traveler
Posted 5 Aug 2024
Our stay were pleasant! The hotel staffs are friendly and very accommodating!!!
Comment from Hotel Management
20 Aug 2024 by Gerra L., Hotel Management
Dear Maria,Thank you so much for your positive review! I am very pleased to hear that our team made your stay pleasant. Thank you for staying with us. Looking forward to seeing you again soon!Sincerely,Gerra L. Resort Manager
by A verified traveler
Posted 31 Jul 2024
Spa and hospital staff are friendly and accommodating
Comment from Hotel Management
20 Aug 2024 by Gerra L., Hotel Management
Dear Princess,Thank you so much for your positive review! I am very pleased to hear that our team made your stay pleasant. Thank you for staying with us. Looking forward to seeing you again soon!Sincerely,Gerra L. Resort Manager
by A verified traveler
Posted 25 Jul 2024
Comment from Hotel Management
20 Aug 2024 by Gerra L., Hotel Management
Dear John,Thank you so much for your positive review! I am very pleased to hear that our team made your stay pleasant. Thank you for staying with us. Looking forward to seeing you again soon!Sincerely,Gerra L. Resort Manager
by A verified traveler
Posted 21 Jul 2024
Super stocked with our two night stay here. Honestly everything exceeded my expectations.
The only pain would be the elevators! Haha it’s weird individual buttons only bring designated elevator so you need to press all the buttons to hope bring one to you. Once you hop in, the other ones you requested before don’t cancel so often you waste quite a bit of time of opening doors to no one.
We dined at the Kitchen and breakfast is versatile and superb so is their dinner options. Pricy but worth it! The only downside would be the venue - we wanted to eat at the outdoor (yet enclosed) area for the intimate and ambient vibes but it was not open.
In saying that these were all very minor constructive feedback to make this resort improve their overall service to draw more visitors in the future. I would definitely be more than happy to stay at The Reef Resort again! Well done team.
Comment from Hotel Management
22 Jul 2024 by Gerra L., Hotel Management
Dear Claire, I am very pleased to hear that our team made your stay pleasant. Thank you for staying with us. Please rest assured that we are seriously looking into the points you have raised, and we are finding ways to serve you better. Looking forward to seeing you again soon! Sincerely,Gerra L. Resort Manager
by A verified traveler
Posted 13 Jun 2024
Comment from Hotel Management
18 Jun 2024 by Gerra L., Hotel Management
Dear Roselle, Thank you so much for your positive review! I am very pleased to hear that our team made your stay pleasant. Thank you for staying with us. Looking forward to seeing you again soon!Sincerely,Gerra L. Resort Manager
