Ratings based on 60 Verified Reviews

3.1 out of 5
74% of guests recommend
3.1 Room cleanliness
3.4 Service & staff
2.9 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Good.

Posted 31 Jan 2019 on Hotels
The hotel is in very good condition. WiFi not too good. 100 peso per person to get to the whale sharks. Good on site restaurant.
Comment from Hotel Management
6 Mar 2019 by jun, Hotel Management
Thank You so much!
1 out of 5
by A verified traveler

Posted 6 Jan 2019
The Bathroom was awful, broken toilet... The curtains in the room wouldn't block the light. Well, it was not a great experience.
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Dec 2018
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 26 May 2018 on Hotels
3 out of 5
by A verified traveler from USA

Posted 4 May 2018
Book online because it said each room had wifi, this is not at all true, in fact, we had to pay more to get moved to a room with wifi and even then it was a very poor signal, also the photos make it look like the pool is a lot bigger than it really is but at least it's clean. I would not stay there again and if it not for the fact that I was so tired and needed to leave to the airport early in the morning I would have gone to another resort because the rooms have a bad smell and also need renovation.
1 out of 5
by A verified traveler

Terrible Hotel

Posted 17 Apr 2018
WORST HOTEL that I ever been, first day the room has a terrible smell, A/C has water leaking in the room, beds very uncomfortable , after first night I complaint so they switch me with another room a little better. Tv just 1 American Channel. Staff no able to give you information about the city , they don’t even know what beaches they have around them.
2 out of 5
by A verified traveler

Worst place ever for me !

Posted 30 Jan 2018 on Hotels
Room was dirty , bed sheets dirty . Non functionnal bathroom . Girlfriend stayed out of the room because of the smell while i was finding another one . Only thing ok was the pool . There is a pool and thayd about it .
1 out of 5
by A verified traveler

Dont go there.

Posted 18 Jan 2018 on Hotels
My wife was near to be killed because of a broken waterheater.The ground was not connected.She fell against the wall and hit her sholder and head. We got another room but it also had the same bad installetion. We went to another hotel no one seemed to care abaut what happend and no refund for the remaining days.
2 out of 5
by A verified traveler from nz

lots of taxis

Posted 26 Dec 2017
The room smells cleaning products. Eewww The whole night I couldn’t sleep because the smell of bleach is very empowering. Other than that it was ok
3 out of 5
by A verified traveler

don't use the yellow taxi

Posted 26 Apr 2017 on Hotels
nice place 2 .5 stars very nice staff,some food very close,(a few don't do's)don't eat a the JUMBO & shrip place just down the street ,$$$$ and they didn't have anything fresh the night we went,BUT BIGGEST DON'T,DON'T ride in the yellow taxi,BIG TIME RIP OFF,400peso from the airport,use the metered white taxi
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