Ratings based on 31 Verified Reviews
3.6 Room cleanliness
2.9 Service & staff
3.9 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
All was good at this location.
by A verified traveler
Posted 9 May 2024
When we arrived, we waited for 30 minutes and so because they were asking for paperworks and has an issue with the parking area, the guard says, the owner must fill out the form and fix all the paperworks but for some reason she did not prepare the paperworks beforehand. We used a terrible pan and the stove is too rusty to use. We supposed to use the safe unfortunately, it was locked and unable to use it. The showerhead is also leaking and uncomfortable to use.
Comment from Hotel Management
12 May 2024 by Zeny, Hotel Management
Hi Joy thank you for your comments and taking time writing a review. I do apologize for the inconvenience. About the parking lot, you have never mentioned a day before your arrival that you bring your car and that you want to use the parking lot, to avoid delay of check in for safety purposes. You have my local number in case you needed my assistance but you have never called. We do apologize for the inconvenience but rest assured that we will take this matter to avoid untowards incident. Looking forward to serve you again in the near future.
by A verified traveler
Posted 22 Apr 2024 on Hotels
by A verified traveler
Posted 8 Oct 2023 on Orbitz
Room is clean , spacious and the area is safe ,not crowded . It has 7 eleven nearby.
by A verified traveler
Great ocean views in 2 directions
Posted 2 Aug 2023 on HotelsCheck-in was very easy (especially compared to our friend who had a poor check-in experience). The apartment was great and had great ocean views in two directions. The area is wonderful with numerous options for food and beverages. The only negative was that there was no instructions for things to utilise (TV, internet, washing machine & pool).
Comment from Hotel Management
2 Aug 2023 by Zeny, Hotel Management
Thank you Geof for sharing your experience during your your entire stay. We do apologize for the inconvenience. Your comment and suggestions really matters most to help our operation become better. Looking forward to serve you again soon in the near future.
by A verified traveler
Do not expect a hotel experience
Posted 2 Aug 2023 on HotelsDespite having confirmed beforehand our friend was almost in tears trying to check in - the One Pacific Residences concierge staff were particularly unhelpful (unwilling to help at all). Once in her unit, it was a wonderful unit (with a lovely view from the verandah) but there were no instructions for using things like the TV, internet, washing machine, nor anything explaining the opening hours for the pool (and how to get there) and the fact that a form needed to be completed before swimming there.
Comment from Hotel Management
2 Aug 2023 by zeny, Hotel Management
Thank you for sharing your experience during your entire stay and we do apologize for the inconvenience, rest assured we will take action on this matter. Your comments and suggestiontions really matters most to help us improve our operation better. Looking forward to serve you again in the near future.
by A verified traveler
Posted 18 Jun 2023 on Hotels
Its comfortable but didn’t give is the info left on the room. Cant locate the wifi but ill book again in the future
Comment from Hotel Management
2 Aug 2023 by Zeny, Hotel Management
Thank you for sharing your experience during your entire stay and we do apologize for the inconvenience, rest assured we will take action on this matter. Your comments and suggestiontions really matters most to help us improve our operation better. Looking forward to serve you again in the near future.
by A verified traveler
Posted 7 May 2023 on Orbitz
by A verified traveler
Posted 24 Feb 2023
Horrific experience. Dirty, smelly, loud, Wi-Fi didn’t work, poor lighting, dangerous, and no front desk! I immediately left and booked a hotel. I couldn’t even get my money back for this place, but I didn’t care. I needed to get out of there right away. Horrific experience. Do not book under any circumstances, you will regret it. Book a nearby actual hotel instead for like $8 more per night.
by A verified traveler
Posted 6 Jun 2022
