Ratings based on 461 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Sep 2024
The resort is nice but the room is small, queen bed is too small and the bathroom needs a shower curtain.
Comment from Hotel Management
4 Sep 2024 by Laurent Betourne, GM, Hotel Management
Dear Maria,Thank you for sharing your experience with us.While we strive to make your stay a comfortable and an enjoyable one, we cannot forego of any unmet expectations. Still we are thankful for bringing these matters to our attention. We are constantly improving our services to meet your needs and satisfaction.We hope that this experience has not marred your overall impression of our dedication of our guest experience and you will still give us the chance to restore your trust in our Hotel.Sincerely Yours,
by A verified traveler
Posted 2 Sep 2024
Would be great if free shuttle is offered to the guest towards the city for shopping
Comment from Hotel Management
4 Sep 2024 by Laurent Betourne, GM, Hotel Management
Dear Ivy,Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your great comments about our hotel and we agree as well that some aspects of the hotel needs improvement. We are actually offering free shuttle service to Robinsons Galleria and Ayala Mall.We hope to see you again on your next visit here at Dusit Thani Mactan Cebu Resort!Graciously yours,
by A verified traveler
Posted 2 Sep 2024
This place is very clean and the staff were so friendly and kind. It is quiet and the best breakfast buffet i ever experienced.
Comment from Hotel Management
4 Sep 2024 by Laurent Betourne, GM, Hotel Management
Dear Neil,Thank you for choosing to stay with us at Dusit Thani Mactan Cebu and for sharing your feedback.It was overwhelming to read your wonderful feedback and we appreciate your kind compliments. It is truly rewarding when we receive feedback such as yours as this is a true testament that we have achieved our goal. We will certainly share your comments with the entire team, specially to Food and Beverages departmentOn behalf of the entire team, we thank you for sharing your experience and we look forward to welcoming you back in the near future.Graciously Yours,
by A verified traveler
Posted 21 Aug 2024
Excellent Hotel but far from civilisation, limited activities in the area
Comment from Hotel Management
23 Aug 2024 by Laurent Betourne, GM, Hotel Management
Dear Valued Guest,Thank you for your feedback! We're glad you enjoyed the hotel overall. We appreciate your comment about the limited activities on site. We are continuously looking for ways to improve our guest experience and your input is invaluable. We'll certainly take your suggestion into consideration as we plan future enhancements. We hope you'll give us another opportunity to exceed your expectations on your next visit.Sincerely Yours,Laurent Betourne General Manager
by A verified traveler
Posted 12 Aug 2024
VERY NOISY MUSIC IN THE LOBBY AND AT BREAKFAST
Comment from Hotel Management
17 Aug 2024 by Laurent Betourne, GM, Hotel Management
Dear Valued Guest,Thank you for your feedback!We apologize for the inconvenience caused by the noisy music during breakfast. We will address this issue to ensure a more peaceful experience for our guests. Your comfort is our top Priority.Graciously yours,Laurent Betourne General Manager
by A verified traveler
Posted 9 Aug 2024
We had an unforgettable stay at Dusit Thani Mactan. The resort is absolutely stunning, with breathtaking ocean views and an infinity pool that feels like paradise. The rooms were immaculate and elegantly designed, with every comfort thoughtfully provided. The staff went above and beyond to make our stay special, always greeting us with warm smiles and exceptional service. Dining at the resort was a delight, with delicious options that showcased both local and international flavors. This place is perfect for anyone looking to relax and unwind in luxury—We can't wait to come back!"
Comment from Hotel Management
16 Aug 2024 by Laurent Betourne, Hotel Management
Dear Marissa,What an amazing response to hear from you! First of all, we thank you for taking the time to share your positive review. Your kind words are enough to motivate us more to provide our valuable guests and clients with the excellent quality of services that they deserve.Secondly, we would also like to express our gratitude for choosing our hotel as your main provider of leisure and relaxation. We are more than glad that we were able to satisfy you and made your stay an unforgettable one. We assure you that these will be shared with the management staff so that they will also be aware of your compliments.We look forward to your next visit and we hope to see you again soon.Best Regards,
by A verified traveler
Posted 9 Aug 2024
The hotel is very nice! The staff are so friendly and accommodating. Breakfast buffet is superior. We’ll definitely be back.
Comment from Hotel Management
9 Aug 2024 by Laurent Betourne, Hotel Management
Dear Ruby,Thank you very much for sharing your thoughts on your stay at the Dusit Thani Mactan Cebu Resort, which we greatly appreciated!We, along with the rest of the team are delighted that you enjoyed your stay with us. It is always a pleasure to receive such positive feedback from our guests. Please know that we will forward your heartwarming words to the team, who must have done something genuinely outstanding. We are extremely grateful of your kind compliments about our team. It is a thrill for us to be able to provide amazing experiences for our guests and we arevery happy that your personal viewpoint of your stay was excellent.Hopefully we can look forward seeing you again very soon and exceeding your expectations. Please let us know if you have any preferences for future stays with us so we can accommodate the same for youGraciously Yours,
by A verified traveler
Posted 6 Aug 2024
One of the best hotel and a very accomodating staff, with a gastronomical breakfast buffet (salute to the chef ), surely i will booked again for the next holiday to cebu.
Comment from Hotel Management
6 Aug 2024 by Laurent Betourne, Hotel Management
It always excites us to create memorable experience for our guests, and we are simply thrilled that you found your own experience exceptional. Thank you for your kind words on the facilities, the delectable food selection, and most of all, the service. Trust that I will share your message to the rest of the team.We look forward to making more beautiful memories with you on your next stay with us!
by A verified traveler
Posted 31 Jul 2024
Dusit Thani is a known brand hotel that has a reputation for great service and high value. This location needs some minor improvement in staff training or monitoring before they are ready for independent customer service. During my three day stay there was no staffing at the poolside to take orders for drinks or food. You need to walk to the bar and go inside with wet clothing and place your order and wait for quite awhile before your drinks are delivered to you at poolside. The gym equipment is in great condition, but the floor inside the gym is hazardous ⚠️ there are several areas where the floor has collapsed and you can literally injure your foot and leg. It’s a little strange that the gym floor isn’t concrete even though it’s on the second floor. Strangely the gym has weak metal beams underneath a rubber matting made to resemble floor tiles and you can clearly see the beams are broken. The outside deck leading to the gym also has issues with the waterproofing material peeling off and this could become a slip hazard ⚠️
According to the staff the hotel was finished construction in 2019’ and opened after the pandemic shutdown in 2022’
On a positive note the Thai and Korean restaurants were excellent in service and food. The breakfast buffet has excellent service and wonderful food choices, however the largest plate size is rather small which requires you to juggle several plates or make numerous trips to the many food stations. The rooms are nice and spacious.
Comment from Hotel Management
4 Aug 2024 by Laurent Betourne, GM, Hotel Management
Dear Mr. Clayton, Thank you for sharing your experience with us.The management and staff are more than glad that we’ve made your stay at our hotel fun and an unforgettable one. We assure you that we will continue to deliver with excellence and quality so that you, our valued guests and clients, will be provided with the services you deserve.On the other note, we acknowledged your comments on which we already shared to concerned Department. Rest assured that your feedback is very important to us and we have put the right measures in place to ensure such shortfalls are improved and prevented in the future.Thank you and looking forward to welcoming you back soon.
by A verified traveler
Posted 25 Jul 2024
Friendly staffs
Comment from Hotel Management
28 Jul 2024 by Laurent Betourne, GM, Hotel Management
Dear Ms Maria Roche BarrigaThank you for taking time to share your feedback following your recent stay with us at Dusit Thani Mactan Cebu. It was truly wonderful to hear that we managed to meet with your expectations and we are extremely pleased to hear that the team looked after you well. I will certainly convey your kind compliments with the entire team.We are looking forward to welcome you back soon.
