Ratings based on 24 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2019 on Hotels
The bed is so hard. The bathroom is not safe for kids, the bathroom don’t even have extra towel. You need to pay for extra toilet paper. Everything you have to payment even to clean the room and the room is so small. I’m recommending to my friends and family.
Comment from Hotel Management
20 Dec 2019 by Bea, Hotel Management
Dear Rhea,
Thanks a lot for taking the time to review your stay! I am very sorry to hear that you didn’t enjoy your stay. Rest assure, we have uploaded more pictures to make sure our future guests are aware of the room size. Despite of those bad experience you encounter, we hope to see you again Rhea.
Best regards,
Bea
by A verified traveler
Posted 12 Aug 2019
Comment from Hotel Management
31 Aug 2019 by liza, Hotel Management
We appreciate your feedback, thank you and God bless!
by A verified traveler
Posted 18 Jul 2019 on Hotels
Comment from Hotel Management
27 Jul 2019 by liza, Hotel Management
We appreciate your feedback, thank you and God bless!
by A verified traveler
Posted 9 Jul 2019
Comment from Hotel Management
27 Jul 2019 by liza, Hotel Management
We appreciate your feedback, thank you and God bless!
by A verified traveler from Ozamiz
Posted 23 Jun 2019
Property is well situated and close to bus stations in the city. The property gives out free toothbrushes, soaps, shampoo, etc which is much appreciated. Free breakfast was okay. For the price I've paid, the hotel is fair in value.
On the other hand, the interior of the property is not aesthetically pleasing. Furthermore, the property had no generator set and unfortunately, during my stay in the property, there was a whole-day blackout and the hotel could not provide electricity in the room while I was preparing for the day.
Comment from Hotel Management
23 Jun 2019 by Liza, Hotel Management
I am so sorry about that ma'am, we will do our best to address that concern, thank you and God bless.
by A verified traveler
I Love the Universal!
Posted 30 Apr 2019 on HotelsI've stayed here twice now and also in 4 different hotels in Laoag prior and this place surpasses all the others for customer service and comfort within the same price bracket. I will definitely be staying here again in the near future.
Comment from Hotel Management
30 Apr 2019 by Liza, Hotel Management
Thank you very much and God bless always!
by A verified traveler
Posted 12 Mar 2019 on Hotels
Comment from Hotel Management
24 Apr 2019 by liza, Hotel Management
We appreciate your feedback, thank you and God bless!
by A verified traveler
not okay
Posted 12 Mar 2019 on Hotelsit was not a pleasant stay
Comment from Hotel Management
24 Apr 2019 by liza, Hotel Management
I am so sorry, we appreciate your feedback, thank you and God bless!
by A verified traveler
Posted 18 Feb 2019
Location is good. The staff are nice. ............................................................................................................................................................................................................................................
Comment from Hotel Management
20 Feb 2019 by liza, Hotel Management
Thank you very much for your feedback, God bless you!
by A verified traveler
Hotel without an elevator that is 5 storeys high
Posted 12 Feb 2019 on HotelsThis hotel does not have an elevator and we had a room on the 4th floor. What a pain! There is no way to call the desk if we need something. No phone in the room. The breakfast they offered had run out for the choices we picked from the order manu.
Comment from Hotel Management
12 Feb 2019 by liza, Hotel Management
I am so sorry for that, actually we have plans for the future about it,thank you for your feedback.God bless!
