Ratings based on 9 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Mar 2019 on Hotels
place & service was very good...value for money
Comment from Hotel Management
9 Mar 2019 by Ms. Grace, Hotel Management
Thank you very much po maam. God bless you and Family.
by A verified traveler
Posted 17 Dec 2018
Staff were very nice. Excellent service!!!! Something was wrong with bathroom sink but overall it was a nice location. Reasonable price.
Comment from Hotel Management
17 Dec 2018 by Miss Richa, Hotel Management
Thank you very much maam . We already have fixed the problem. God bless you and Family.
by A verified traveler
Room was fine!
Posted 17 Dec 2018 on HotelsEverything was working ok. The only thing I didn’t like was they came into our room to turn off the A/C when we went out and it was very hot when we returned.
Comment from Hotel Management
19 Dec 2018 by Ms. Agnes, Hotel Management
Im very sorry for the inconvenience. We upgraded 3 Twin Double Economy Rooms(with 2 Double beds only per room) to 3 Superior Family Rooms (with multiple beds , 3 double beds in a room having 2 units inside) without surcharge because there are many kids and free kids have to share with the existing beds. We change it for your comfort which will cost double the price of your original rooms. Our Hotel policy is to put off all electrical appliances to help us conserve energy, because we already offer below city average rates. Hoping for your understanding. God bless!
by A verified traveler from Marilao, Bulacan
Posted 4 Nov 2018
the room are nice and the staff are friendly and helpful.
Comment from Hotel Management
6 Nov 2018 by Ms. Richa, Hotel Management
Thank you so much maam. God bless you and Family!
by A verified traveler from Maui, HI
Posted 25 Jul 2018
The property is very neat. There's wifi connection, a clean adult swimming pool, bathroom (without tub but nice and clean), cool AC, small tv, nice and polite staffs. Very quiet place. 1 ride away from the central market. Very affordable.
Comment from Hotel Management
31 Jul 2018 by Ms. Richa, Hotel Management
Thank you very much Ma'am. God bless you and Family!
by A verified traveler
Posted 13 Mar 2018 on Hotels
Good: Affordable. Location was okay - not too far from city center. Staff was pleasant. Airconditioning is cold.
Bad: Sheets weren't clean, particularly the pillowcases. Wifi doesn't work in the rooms. There's no signage for the secure parking, and attendant didn't inform us.
Comment from Hotel Management
4 Apr 2018 by sbp, Hotel Management
Im very sorry to hear that, rest assure i will check about this. Thank you for sharing this to me.
by A verified traveler from mesa AZ
Very disappointed
Posted 17 Feb 2018 on TravelocityOur first night was almost a nightmare without knowing I booked this for Valentine's for a romantic night only to find they were booked up with a huge party, though the owner arranged for us to have his room, but when my niece and daughter came they sent us to a more expensive hotel that had mediocre service, then the next day after the second hotel made us wait along time because we were never given the room key, we finally came back to casa Felipe with the promise of a second room only to be told they again booked it up for a huge party and again was sent to another hotel, though the staff was very good, Saturday morning I had a asthma attack and went to a hospital by ambulance and because of how long it took for my hospital stay we were late checking out, and the staff wanted to charge us again, I talked them out of it! Though we will return to the 3rd hotel!! casa felipa needs to stand behind promises, and not waste our time, so we will NOT return to casa felipa!!!!! This hotel needs to reevaluate what customer service is ( you are to treat everybody the same way you would treat your family PERIOD!!!!!!!!!)
Comment from Hotel Management
19 Feb 2018 by shan, Hotel Management
Im very sorry to know all these things. I have close out this period from Feb.12-18 because we have 200 guests booked, that is why i was surprised to receive your booking, nevertheless the Mgt offered his room just to accommodate you. The next day you had 2 visitors and woul like to checkin but unfortunately we have no available room anymore so they refer you to a nearby hotel. You ask if you could go back the following day to casa felipa but they said the only room we have is the Superior Family room which can accommodate 8 pax, not applicable to you since you are only 4pax,that is why they refer you to Aurelios Mansion, the sister hotel of casa felipa. When you had an attack, it was Casa Felipa staff who called the ambulance because the staff in aurelios has to attend to your needs and for just 5minutes the ambulance arrived. Check out time is 12nn and checkin time is 2pm. You arrived early but they didnt charged you for that. Our staff are all kind and very friendly. Im sorry to hear your stories, i thank you for letting me know. Thank you.
by Francine
2.5/5
Posted 2 Jan 2018 on HotelsIt was so-so, they lacked the parking space we were hoping for. Breakfast wasn't included so that was a bit of a let down. The room was nice but had only one functioning socket.
Comment from Hotel Management
19 Feb 2018 by Shan, Hotel Management
Thank you for your review, however it was peak season thats why parking space became a problem but beside the hotel is a compound with lots of space, just tell the front desk officer so they can assist you. Rates do not include breakfast its written on the website, however during checkin time they ask if you would like to request for breakfast at Php150/pax but you decline. We only have 2sockets/room, the 1st socket is for the cable tv and the 2nd one is free. Thank you for letting us know your problem, rest assure we will try our best to attend guests needs in the future.
by Vilfredo
Booking confirmation not honored at once
Posted 27 Dec 2017 on HotelsI made an online booking for 5 adults and 1 child. When we were checking in, the receptionist told that booking was only for 5 pax so we need to pay for 1 pax more. This is despite from showing her the booking confirmation sheet. However the following morning, the receptionist said there was a misunderstanding and that the owner offers her apology and the payment for extra Pax was returned to us. Overall stay was good though improvements can be made on shower room such as adding water heater and mirror.
Comment from Hotel Management
15 Feb 2018 by Shan, Hotel Management
Im very sorry to hear you were not happy during your stay. The refund was made immediately but were able to give the following day.Water heater is centralized and since it was high peak season all barhrooms were used at the same time. Thank you for sharing all these things, rest assure we will do our best to make the necessary improvements.
