Ratings based on 984 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Dec 2024
Underwhelming and slightly dissapointing stay. When we arrived, we enquired about a room upgrade and were advised it would be €300 per person, per night for the room (which is outrageous). Very little options in the world cafe for breakfast and dinner, even less for vegetarians, even less again with the cross contamination that occurs. The spa area requires a pass to access, inwhich you need to pay for before you have any treatments, this was extremely disappointing as this was not advised prior to booking. On a positive note, the resort is very nice, a good selection of pools and sun loungers. The exterior of the property takes you to the sea and a short walk to a marina, that gives you access to shopping and a large number of resturants.
Wouldn't visit again.
Comment from Hotel Management
28 Dec 2024 by Guest Experience Manager, Hotel Management
Dear Cory,Thank you for taking the time to share your feedback. We genuinely value all comments as they help us to continuously improve the guest experience.We are sorry to hear that your stay did not meet your expectations. We understand your concerns about the upgrade pricing and the limited options available for breakfast and dinner, especially for vegetarians. We will be addressing this with our culinary team to ensure that we offer more variety and better accommodate all dietary preferences.Regarding the spa access, we sincerely apologize for the lack of prior communication about the pass requirement. We are deeply saddened you did not contact our Guest Experience team during your stay as we could have changed you perception before leaving a bad review through Expedia after your stay.On a positive note, we’re glad you enjoyed the resort’s amenities, including the pools, sun loungers, and proximity to the sea and marina. Your feedback will be carefully reviewed by our team to improve the overall guest experience.We regret that your experience did not meet your expectations, but we hope you’ll consider visiting again in the future to see the improvements we are making.Warm regards,Laura LópezGuest Experience Manager
by A verified traveler
Posted 23 Dec 2024
Fabulous location within 10 min walk of restaurants and bars at the harbour. Has its own tennis and padel courts. Good evening entertainment and fabulous breakfast buffet. Staff are extremely helpful and friendly.
Comment from Hotel Management
24 Dec 2024 by Guest Experience Manager, Hotel Management
Dear Sarah,Thank you for sharing such kind words about your recent stay with us! We’re delighted to know you enjoyed our fabulous location, just a short walk from the harbor’s restaurants and bars. It’s wonderful to hear you appreciated our tennis and padel courts, as well as the evening entertainment and breakfast buffet.Your mention of our friendly and helpful staff truly means a lot—they take pride in making every guest’s experience memorable.We hope to welcome you back for another fantastic stay in the near future!Warm regards,Laura LópezGuest Experience Manager
by A verified traveler
Posted 17 Dec 2024
really enjoyed my stay here. It was very calm and peaceful, lovely for a quick getaway.
Comment from Hotel Management
17 Dec 2024 by Guest Experience Manager, Hotel Management
Dear Kelsy,Thank you for your lovely review! We’re so pleased to hear that you enjoyed your stay and found it to be a calm and peaceful getaway.It’s always our goal to provide a relaxing retreat for our guests, and we’re delighted that we could meet your expectations. We hope to welcome you back soon for another refreshing escape!Warm regards,Laura LópezGuest Experience Manager
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Assistant Guest Experience Manager, Hotel Management
Dear Lisa,Thank you for booking at Secrets Lanzarote Resort & Spa and for taking the time to share your experience!!.We are looking forward to having you back.Kind regards,Alejandro Borges
by A verified traveler
Posted 4 Dec 2024
The all inclusive package is excellent. It’s a true all inclusive, not just a selection of crap that nobody wants. It’s a real saver… I haven’t spent anything extra in two weeks and I’ve been fine dining most evenings.
Comment from Hotel Management
4 Dec 2024 by Assistant Guest Experience Manager, Hotel Management
Dear Jack,Thank you for booking at Secrets Lanzarote Resort & Spa and for taking the time to share your experience.We are looking forward to having you back.Kind regards,Alejandro Borges,
by A verified traveler
Posted 26 Nov 2024
Excellent customer service with very attentive staff. Lovely food. Quiet and peaceful
Comment from Hotel Management
27 Nov 2024 by Isabel Guest Experience, Hotel Management
Dear Mandy,Thank you for your kind feedback! We are delighted to hear that you enjoyed our excellent customer service, attentive staff, and the peaceful atmosphere. It’s also wonderful to know you appreciated the quality of our food.We look forward to welcoming you back for another relaxing and enjoyable stay in the future.Best regards,
by A verified traveler from Lindenhurst
Posted 25 Nov 2024
The staff was excellent. Very friendly and accomodating.
I was hoping to experience a signature scent upon entering the property as i have experienced at other Secrets locations. There was none however.
Comment from Hotel Management
26 Nov 2024 by Isabel Guest Experience, Hotel Management
Dear Nkosi,Thank you for your kind words about our staff! We’re delighted to hear that our team made a positive impression and provided you with friendly and accommodating service.We appreciate your feedback regarding the signature scent. We understand how this small detail can enhance the overall experience, and we regret that it was missing during your stay. Your comments have been shared with our management team, and we’ll look into ensuring this feature is implemented consistently across our property.We hope to have the pleasure of welcoming you back in the future and providing you with an even more memorable experience.Warm regards,
by A verified traveler
Posted 22 Nov 2024
Overall we had a lovely week staying at the Secrets Lanzarote Resort.
We award a 5* for the staff, especially Macarena, Head of Customer Experience, for her professionalism, approachability, and all round efforts to make our stay go well.
Any disappointment we felt was more around the island itself, which doesn't offer a great deal for the visitor who doesn't want to sit by the pool all day every day. But we were saved by having hired a car and we explored what little there is on the island.
Secrets is a 4 * hotel which is comfortable and welcoming and a relaxing place to be.
Comment from Hotel Management
22 Nov 2024 by Guest Experience Manager, Hotel Management
Dear Grazie1000, Dear Tonie,A stunning and thoughtful review of your time with us, for which we thank you enormously. Knowing how you feel, how we performed in meeting your expectations is always and ever crucial to our success. Giving up your time to do so is invaluable and deeply appreciated, so a heartfelt thank you from us all at Secrets Lanzarote, specially from Macarena.Looking after and caring for our guest is our maxim, we thoroughly enjoy welcoming you over and over again to your home from home. On behalf of the entire hotel team I thank you for making us smile and for the compliments that mean so much. A big heartfelt thank you! We hope to see you again very soon! Best regards, Laura López Guest Experience Manager
by A verified traveler
Posted 18 Nov 2024
It was excellent. Everything was spotless, the staff were exemplary, the facilities superb.
Comment from Hotel Management
18 Nov 2024 by Isabel Guest Experience, Hotel Management
Dear Ena,Thank you so much for your wonderful feedback. We are thrilled to hear that your experience at Secrets Lanzarote was excellent, and that our staff, facilities, and cleanliness met your expectations. We truly appreciate your kind words, as our team works hard to ensure every guest has a memorable stay.It would be our pleasure to welcome you back for another exceptional visit in the future.Kind regards,
by A verified traveler
Posted 16 Nov 2024
A lovely hotel, good location with a great spa! Beds were huge and big TV, quiet resort, buffet food was great with lovely presentation. Staff really friendly. Definitely recommend the spa. Close walking distance to the marina with a market on Tuesdays and Fridays. Gym was open 24hrs and had good selection of equipment. There are many free workshops (sushi making, macrame, cocktails, plants) and yoga/archery classes which were brilliant - we really enjoyed them!
Some downsides were that free drinks were sometimes given upon entry to the restaurants for the first three days, then it stopped and not sure why. Unfortunately an item of my clothing was stolen from the women’s changing room so don’t go in with anything other than your swimwear and robe as very few lockers available if any. Our bench at the end of our bed was taken away also after the third day too, which was random. We had a problem with a drilling and hammering noise at 3am and after two nights of this we asked the hotel to investigate and thankfully they offered us to move rooms which was appreciated, but the staff were not sure what was causing the noise.
Overall, enjoyed our stay but there are a couple of things that could be improved to make it a full 5 star experience.
Comment from Hotel Management
16 Nov 2024 by Guest Experience, Hotel Management
Dear Samantha,Thank you very much for taking the time to share your detailed feedback about your recent stay with us. We are delighted to hear that you enjoyed many aspects of our hotel, from the spacious rooms and 24-hour gym to our spa and various workshops. It’s wonderful to know that our staff made a positive impression and that you found the location convenient for exploring the marina.We sincerely appreciate your constructive comments as well. We apologize for the inconsistency with the complimentary drinks at the restaurants and the issue with the missing bench in your room. Your feedback has been noted, and we will look into these points to ensure a more seamless experience for future guests.We are especially sorry to hear about your experience in the women’s changing room and the disturbance caused by the noise at night. We understand how unsettling this must have been and appreciate your patience as our team worked to resolve the issue. We are glad that relocating you to a different room helped improve the situation.Your suggestions and observations are invaluable to us as we continuously strive to enhance our services. We hope to have the opportunity to welcome you back in the future and provide you with a fully exceptional experience.Thank you once again for your feedback and for choosing to stay with us.Best regards,
