Ratings based on 985 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
It was excellent. Everything was spotless, the staff were exemplary, the facilities superb.
Comment from Hotel Management
18 Nov 2024 by Isabel Guest Experience, Hotel Management
Dear Ena,Thank you so much for your wonderful feedback. We are thrilled to hear that your experience at Secrets Lanzarote was excellent, and that our staff, facilities, and cleanliness met your expectations. We truly appreciate your kind words, as our team works hard to ensure every guest has a memorable stay.It would be our pleasure to welcome you back for another exceptional visit in the future.Kind regards,
by A verified traveler
Posted 16 Nov 2024
A lovely hotel, good location with a great spa! Beds were huge and big TV, quiet resort, buffet food was great with lovely presentation. Staff really friendly. Definitely recommend the spa. Close walking distance to the marina with a market on Tuesdays and Fridays. Gym was open 24hrs and had good selection of equipment. There are many free workshops (sushi making, macrame, cocktails, plants) and yoga/archery classes which were brilliant - we really enjoyed them!
Some downsides were that free drinks were sometimes given upon entry to the restaurants for the first three days, then it stopped and not sure why. Unfortunately an item of my clothing was stolen from the women’s changing room so don’t go in with anything other than your swimwear and robe as very few lockers available if any. Our bench at the end of our bed was taken away also after the third day too, which was random. We had a problem with a drilling and hammering noise at 3am and after two nights of this we asked the hotel to investigate and thankfully they offered us to move rooms which was appreciated, but the staff were not sure what was causing the noise.
Overall, enjoyed our stay but there are a couple of things that could be improved to make it a full 5 star experience.
Comment from Hotel Management
16 Nov 2024 by Guest Experience, Hotel Management
Dear Samantha,Thank you very much for taking the time to share your detailed feedback about your recent stay with us. We are delighted to hear that you enjoyed many aspects of our hotel, from the spacious rooms and 24-hour gym to our spa and various workshops. It’s wonderful to know that our staff made a positive impression and that you found the location convenient for exploring the marina.We sincerely appreciate your constructive comments as well. We apologize for the inconsistency with the complimentary drinks at the restaurants and the issue with the missing bench in your room. Your feedback has been noted, and we will look into these points to ensure a more seamless experience for future guests.We are especially sorry to hear about your experience in the women’s changing room and the disturbance caused by the noise at night. We understand how unsettling this must have been and appreciate your patience as our team worked to resolve the issue. We are glad that relocating you to a different room helped improve the situation.Your suggestions and observations are invaluable to us as we continuously strive to enhance our services. We hope to have the opportunity to welcome you back in the future and provide you with a fully exceptional experience.Thank you once again for your feedback and for choosing to stay with us.Best regards,
by A verified traveler
Posted 5 Nov 2024
Lovely location and great property, we had a wonderful stay. My two main bits of feedback: it was unclear that going as “Preferred” unlocks a few extras for All Inclusive customers when booking through Expedia - it’s not just a difference in room! And, the service from staff was alright but not excellent or ‘5 star’, for example, once our food and drink order was taken and we were served our meal, that was it for staff interaction until a dessert menu was offered (and even then, only on some occasions, others we left after 20 minutes of empty plates at our table). Glasses were always left empty by staff, refills or additional drinks orders were not offered and no checks were made during our meal about the food or our dining experience. I acknowledge this is particularly fussy, but should be expected for a resort marking itself as 5 stars! Adjust the price and the rating and then I would adjust my expectations!
Comment from Hotel Management
5 Nov 2024 by Isabel Hidalgo Guest Experience Team, Hotel Management
Dear Anthony,Thank you for your valuable feedback and for taking the time to share your thoughts on your recent stay with us. We’re delighted to hear that you enjoyed the location and overall ambiance of the property, and we appreciate your kind words.We understand your concerns about the clarity of our "Preferred" options for All-Inclusive bookings. Thank you for highlighting the experience with Expedia bookings; we’ll review our communication and ensure these benefits are more clearly outlined for guests booking through third-party platforms.We also appreciate your comments on the service. It’s our goal to provide attentive, five-star service, and we regret that your experience fell short of this expectation. Your feedback about limited interaction from our team during meals is extremely helpful, and we will work with our staff to ensure they’re consistently attentive, with proactive check-ins and timely offers for refills.Thank you again for helping us refine our service. We hope to welcome you back in the future with an enhanced experience that better reflects our five-star standard.Warm regards,
by A verified traveler
Posted 3 Nov 2024
Wonderful stay. Staff was very pleasant
Comment from Hotel Management
4 Nov 2024 by Isabel Guest Experience, Hotel Management
Dear Rebecca:We would like to sincerely thank you for choosing us for your stay. We are pleased to have had the opportunity to host you and to contribute to making your experience a memorable one.We strive every day to provide our guests with exceptional service, and it is a pleasure to know that you chose us for your trip. We hope you enjoyed every moment and that we will be able to welcome you back very soon.Thank you once again for your visit.Best regards,
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Guest Experience Manager, Hotel Management
Dear Mr. Williams,We are very happy to read that you enjoyed your stay with us here at the Secrets Lanzarote Resort & Spa 5*, and we thank you for your feedback. Thank you once again, we hope to welcome you back to your home from home in the not too distant future. Do contact us ahead of any future stay at guestexperience.seclz@secretsresorts.com Kind regards Laura LópezGuest Experience Manager
by A verified traveler
Posted 12 Oct 2024
Lovely stay. Feel drinks could have been. Slightly cheaper and more food options during the day
Comment from Hotel Management
12 Oct 2024 by Assistant Guest Experience Manager, Hotel Management
Dear Erika,Thank you for booking at Secrets Lanzarote Resort & Spa and for taking the time to share your experience.We are looking forward to having you back.Kind regards,Alejandro Borges,
by A verified traveler
Posted 8 Oct 2024
Thoroughly enjoyed our stay and look forward to visiting again.
Comment from Hotel Management
10 Oct 2024 by Guest Experience Manager, Hotel Management
Dear Chris,Thank you for booking at Secrets Lanzarote Resort & Spa and for taking the time to share your excellent review.We hope you have had a lovely stay and we are looking forward to welcoming you back in a not too distant future!Kind regards,Laura LópezGuest Experience Manager
by A verified traveler
Posted 5 Oct 2024
Excellent staff, very friendly and attentive. Extremely clean hotel and well laid out if a bit tired in some places.
Hallways very echoey so sound travels far and the walls in the rooms are thin so neighbours can be heard above, below and to the side.
Not true all inclusive as some drinks on menus had an extra charge but a good selection none the less
Comment from Hotel Management
3 Nov 2024 by Guest Experience Manager, Hotel Management
Dear Jonathon,Hearfelt thanks for your excellent review! On behalf of the entire hotel team I thank you for making us smile and for the compliments that mean so much.We really hope to see you again very soon!All the best,Laura LópezGuest Experience Manager
by A verified traveler
Posted 18 Sep 2024
by A verified traveler
Posted 18 Sep 2024
The hotel was excellent. The staff were very helpful. Sometimes the service at meal times was a bit slow.
The food was superb
In general, it was a lovely stay and we got what we needed from it (rest, sun and lovely food)
