Ratings based on 591 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Sandos Papagayo, Hotel Management
Dear alan,We are happy to know that you spent a pleasant holiday. We thank you for choosing this hotel and send you our best regards.The Management
by A verified traveler
Posted 10 Jul 2024
Comment from Hotel Management
4 Aug 2024 by Sandos Papagayo, Hotel Management
Dear guests,We are happy to know that you spent a pleasant holiday. We thank you for choosing this hotel and send you our best regards.The Management
by A verified traveler
Posted 17 Mar 2024
Comment from Hotel Management
19 Mar 2024 by Sandos Papagayo, Hotel Management
Dear Nadine,We are happy to know that you spent a pleasant holiday. We thank you for choosing this hotel and send you our best regards.The Management
by A verified traveler
Posted 14 Mar 2024
Nice hotel
Comment from Hotel Management
19 Mar 2024 by Sandos Papagayo, Hotel Management
Dear John,We are happy to know that you spent a pleasant holiday. We thank you for choosing this hotel and send you our best regards.The Management
by A verified traveler
Return stay
Posted 2 Feb 2024 on HotelsGood food, excellent value. Royal elite worth it for us, sea view spacious room, elite dining and lounges.
Area around pool very tired and could do with a refurbishment. Check in was not the best, reception staff really need to be more friendly (all other staff great)
Comment from Hotel Management
4 Feb 2024 by The Management, Hotel Management
Dear Linda,Sunny greetings from Sandos Papagayo in Lanzarote and thank you for sharing your experience with other users. We would like to thank you for trusting us to enjoy your holiday, and to toast to all your future holidays with us!Our ultimate goal is that our guests enjoy their precious holidays to the fullest, and with you we have achieved that! The Sandos Papagayo team looks forward to welcoming you back soon and make your stay a collection of unforgettable moments!Kind regards,The Management
by A verified traveler
Posted 28 Jan 2024
Comment from Hotel Management
4 Feb 2024 by The Management, Hotel Management
Dear karen,Sunny greetings from Sandos Papagayo in Lanzarote and thank you for sharing your experience with other users. We would like to thank you for trusting us to enjoy your holiday, and to toast to all your future holidays with us!Our ultimate goal is that our guests enjoy their precious holidays to the fullest, and with you we have achieved that! The Sandos Papagayo Team looks forward to welcoming you back soon and make your stay a collection of unforgettable moments!Kind regards,The Management
by A verified traveler
Posted 7 Jan 2024
Comment from Hotel Management
4 Feb 2024 by The Management, Hotel Management
Dear ANDREW,Sunny greetings from Sandos Papagayo in Lanzarote and thank you for sharing your experience with other users. We would like to thank you for trusting us to enjoy your holiday, and to toast to all your future holidays with us!Our ultimate goal is that our guests enjoy their precious holidays to the fullest, and with you we have achieved that! The Sandos Papagayo Team looks forward to welcoming you back soon and make your stay a collection of unforgettable moments!Kind regards,The Management
by A verified traveler
high density hotel
Posted 9 Oct 2023 on HotelsA mixed bag; we upgraded to royal elite - this gives access to additonal exclusive lounges and dedicated restaurant.
The Royal elite restaurant experience was nice, but the food did not differ ( perhaps even less choice) to the main restaurant. Room was tired and had a heavy cigarette smell, though non smoking. Aircon was noisy and ineffective affecting sleep.
What you do get with Royal elite is drinks served in the restaurant ( with I suspect a better wine) plus somewhat amazingly a serve yourself premium drinks bar in the lounges. Nice, but it did suit heavier drinkers than us. Some hefty measures were in evidence.
Getting a pool sunbed was very tricky and there is almost no greenery/ gardens to this hotel.
by A verified traveler
Posted 18 Sep 2023
Hotel is a 20 minute walk from some beautiful sandy beaches. However, the hotel itself is quite dated. Most sun umbrellas did not work. The room was kept clean, but the sun terrace floors were sticky from spilt drinks and there were discarded cigarettes in corners which did not get cleaned. It felt understaffed. Buffet food was ok. The food in the Fusion restaurant was pretty good, but it was extremely difficult to get a reservation there.
Comment from Hotel Management
18 Sep 2023 by Sados Papagayo, Hotel Management
Dear Caroline Alexia Morgan,Thank you very much for sharing your impressions about Sandos Papagayo. Be sure that we take good notes of all your comments. We very much appreciate the opportunity you give us to improve our service. We regret to know that the hotel, in some points, did not correspond with your expectations. Nevertheless, we hope that, overall, you spent a nice holiday. Once again, thank you for your review.Yours sincerely,The Management
by A verified traveler
Posted 31 Aug 2023
If I can give more the 5 stars I would lovely staff lovely food special chef SALM in the restaurant he is very helpful worth it to pay for the royal upgrade it was our first time but will come every year
Comment from Hotel Management
18 Sep 2023 by Sados Papagayo, Hotel Management
Dear sameh,Thank you very much for this fantastic score and comments.We are very happy to know that the hotel fully met your expectations and that you spent a fantastic holiday with us. We are already looking forward to welcoming you again in the near future.Best Regards,The Management
