Ratings based on 541 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
23 Aug 2024 by THANK YOU VERY MUCH, Hotel Management
Dear Chris, Thank you very much for the great score you give us.we hope to see you soon in our hotel.kind regards,Walter Hernandez manager Guest relations
by A verified traveler
Posted 25 Jul 2024 on Hotels
Comment from Hotel Management
26 Jul 2024 by THANK YOU , Hotel Management
Dear Mrs. Emma,I am glad to see that your stay at our hotel was to your liking and that you were able to enjoy all the services we offer. It will be an honor to welcome you again on your next visit. Thank you for sharing your experience with us!Kind regards Walter HernandezGuest Relations Manager
by A verified traveler
Posted 3 Jul 2024
Comment from Hotel Management
23 Jul 2024 by THANK YOU VERY MUCH, Hotel Management
Dear Mr. Johnathan,Understood. Please furnish me with comprehensive details regarding the product or service you wish to review. By doing so, we can collaboratively compose a positive and compelling review in English. Rest assured, I am here to provide you with any assistance you may requireKind regardsWalter HernandezGuest Relations Manager
by A verified traveler
Posted 4 May 2024
Superb escape for some Easter sun.
The only negative is they need to enforce the 1 hour sunbed reservation rule. Too many people take advantage and turn it into a towels-on-sunbed race in the morning, which really spoils the whole experience.
Comment from Hotel Management
4 May 2024 by THANK YOU VERY MUCH FOR YOUR COMMETS, Hotel Management
Dear Mr Jonathan we understand your frustration! It's really unpleasant when some people don't respect the rules and affect the experience of others. We are doing everything in our hand to changes this situation. We hope to see you again and you can see the results.Kind regards,Walter Hernández Jefe de Relaciones Públicas Guest Relations Manager
by A verified traveler from Romsey
Posted 18 Apr 2024
Comment from Hotel Management
26 Jul 2024 by TAHNK YOU VERY MUCH, Hotel Management
Dear Mr. Stephen,Thank you very much for giving us the highest rating, we hope to see you again soon in our hotel.Best regards,Walter HernandezManager of Guest Relations
by A verified traveler
An amazing, beautiful hotel
Posted 26 Mar 2024 on HotelsMyself and my mum stayed here and it was such an amazing experience from start to finish.. we got upgraded to a suite overlooking the sea, the room was amazing and clean.. the extra special touches made our holiday.. especially all the staff who couldn’t do enough for us.. the hotel should be proud of everyone of them!! Thank you for an incredible 3 days and we really hope we can return…
Comment from Hotel Management
25 Apr 2024 by THANK YOU VERY MUCH, Hotel Management
It's truly delightful to learn about the wonderful experience you and your mother had during your stay. The exceptional service and attention to detail provided by the hotel staff, along with the remarkable room accommodations, undoubtedly contributed to a memorable holiday. I genuinely hope that you will have the opportunity to revisit and create more cherished moments in the futureWalter HernandezJefe de Relaciones PublicasManager from Guest RelationsPrincesa Yaiza Suite Hotel Resort*****L
by A verified traveler
Posted 6 Mar 2024 on Hotels
Comment from Hotel Management
25 Apr 2024 by Thank You Very much, Hotel Management
Dear Guest,We would like to express our sincere thanks for giving us the highest rating in your review. We are honoured to know that your experience at our hotel was exceptional and that we were able to meet your expectations.Each member of our team constantly strives to provide exceptional service and create memorable experiences for our guests. Your kind words and top rating motivate us to continue to improve and exceed the expectations of our valued guests.We hope to have the pleasure of welcoming you again in the future and to be able to offer you another unforgettable stay.Thank you once again for choosing our hotel and for sharing your experience with us.Yours sincerely,Walter HernandezManager Guest Relations / Jefe de Relaciones PublicasPrincesa Yaiza Suite Hotel Resort*****L
by A verified traveler
Amazing experience
Posted 28 Dec 2023 on HotelsIf you're planning a family holiday to Lanzarote, this is a must stay hotel. Massive family suite (with a PlayStation 4 in kids room!), clean rooms and property, a variety of restaurants to choose from, gym, play room, etc. there's a ton of things to keep family and kids busy. We stayed for 4 nights. There are more than 5-6 pools to choose from (adults, kids and infants ). Hotel staff is very polite and friendly. Beach is right outside the resort. The Christmas decorations at the resort were top notch and Instagram worthy!! Definitely going back again.
Comment from Hotel Management
23 Jul 2024 by THANK YOU VERY MUCH, Hotel Management
Dear Mr. Sunil,Thank you for sharing your experience with us. If you are considering a family holiday in Lanzarote, our hotel is a must-stay destination. Our spacious family suites, including a PlayStation 4 in the kids' room, ensure a comfortable stay. With clean rooms and property, a variety of restaurants, a gym, playroom, and more, there is no shortage of activities to keep the whole family entertained.During your 4-night stay, you had the opportunity to enjoy our multiple pools catering to adults, children, and infants alike. Our dedicated hotel staff prides themselves on providing polite and friendly service, enhancing your overall experience. The convenience of having the beach right outside the resort adds an extra layer of relaxation and enjoyment.We are delighted that you appreciated our top-notch Christmas decorations, worthy of any Instagram post. Your kind words encourage us to maintain our standards and continue providing memorable experiences for our guests. We look forward to welcoming you back again soon.Warm regardsWalter Hernandez Guest Relations Manager
by A verified traveler
Posted 20 Nov 2023 on Hotels
Wonderful buffet breakfast
Pool area lovely. Room needed to be cleaned more thoroughly.
by A verified traveler
Posted 20 Nov 2023 on Hotels
