Ratings based on 42 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2024
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
2 Dec 2024 by MYND Yaiza, Hotel Management
Dear AngelaThank you very much for your good rating, we presume you had a fantastic Mynd experience and we are looking forward to welcoming you back for another unforgettable experience.Best regardsGuest relations team
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
27 Oct 2024 by MYND Yaiza, Hotel Management
Dear Nicola,We are very happy to read that your stay was 5 out of 5! It means you had a great time and that we provided you with the best service.We hope you can come back soon so we can pamper you once again .Alexa - Guest Relations
by A verified traveler
Posted 11 Oct 2024
Top end prooerty but not quite live up to our exoectstions.
Coukd not get the room ckeaning rebate to soend as saud our 2 night stay did nit qualify.
Air con in room which was suoerior but snall did not work correctly even after 2 late night vudits by maintenence
Breakfast good and varued but dont exoect Engkish Breakfast because it is not
Bar prices fir a beer way to expensive.
You cant say its not a nuce chilked vibe of a pkace maybe jyst not for us.
They say NO RESERVING Sunbeds but the brigade were out at 07.30 in tge dark shuffling sun beds about and not using tgem till afternoon with nithing done about it.
our room block 17 on terrace best fir all day Sun
Comment from Hotel Management
27 Oct 2024 by MYND Yaiza, Hotel Management
Dear IAN,Thank you very much for taking the time to share with other travelers your experience at our MYND Yaiza. We are also very happy to read that you enjoyed most of it. We take note of your comments to better our service. Looking forward to having you once more at our hotel.Kind regards,Guest Relations Team
by A verified traveler
Posted 8 Aug 2024
Comment from Hotel Management
9 Aug 2024 by MYND Yaiza, Hotel Management
Dear Grahame. We really want to thank you for choosing us as your holiday place.It is much appreciated the rating provided to our MYND Yaiza hotel. We hope to see you again for another MYND Experience.Best regardsJorge - Guest Relations
by A verified traveler
Posted 29 Jul 2024
We were given a room which had an internal door to next room meaning we could hear their child crying during the night. We asked to be moved to normal room before breakfast and it was several hours until we were allocated another room although there were rooms empty all the time we were there. Rooms are nice although toilet with glass door takes a bit to get used to.
Long queues at snack bar for lunch while restaurant very quiet with plenty staff. Long queues at bars also. Breakfast is fantastic with plenty choices for everyone.
Beware if you have credit left on your room it is only available to use until 12 noon on check out day.
Comment from Hotel Management
4 Aug 2024 by MYND Yaiza, Hotel Management
Dear Dawn:Thank you for sharing with us your experience at our MYND Yaiza. It fills us with delight to know that it was a good one. We strive daily to make our guests feel at home with our service. It is true that every change requires an internal process to ensure that you are well. We are sorry to hear that this was not to your liking. And yes, although we encourage people to come to the BRUNCH and eat more comfortably, most of them still prefer to go to the pool bar for pleasure. We take note of your feedback and hope you can visit us again soon.Regards, Guest Relations Team
by A verified traveler
Posted 23 Jul 2024 on Hotels
Very good swimming pools especially for children.
Each pool towels needs 20€ deposit, so very "expensive" for a family.
The sound proofing in the room was terrible (worst I ever experienced) clearly not a 4* hotel... We heard everything from neighbouring rooms...
Breakfast was excellent with good choices.
Comment from Hotel Management
4 Aug 2024 by MYND Yaiza, Hotel Management
Dear Anonymous:Thank you for sharing with us your experience at our MYND Yaiza. We are very happy to hear that it was a good one. We strive daily to make our guests feel at home with our service. We take note of your feedback and hope you can visit us again soon.Best regards, Guest Relations Team
by A verified traveler
Posted 21 Jul 2024
Beautiful pool area ( we were in the relax zone) , with loads of sun beds all well spaced. The pool area, like the rest of the hotel, is immaculate. The breakfast selection is excellent and the staff are all friendly and obliging. We got our room upgraded to a junior suite which was a total wow. All in all, would not hesitate to recommend
Comment from Hotel Management
21 Jul 2024 by MYND Yaiza, Hotel Management
Dear Lorna,Thank you for choosing MYND Yaiza for your holiday. We appreciate your review. We MYNDERS wholeheartedly want our guests to come back over and over again. We are pleased to hear that you found our facilities and culinary selection excellent. Looking forward to your next visit with us! Sincerely,Guest Relations - Alexa
by A verified traveler
Posted 7 Jun 2024 on Hotels
Comment from Hotel Management
8 Jun 2024 by MYND Yaiza, Hotel Management
Dear Orla,Thank you for choosing us for your holiday. We are very happy to see that you had an excellent experience at our MYND Yaiza. We look forward to your next stay .Best regards,Alexa - Guest Relations
by A verified traveler
Posted 21 May 2024
On the first day of arrival, bedroom was not clean. Had ants and Spiders running over the bed and draws. When telling reception they was not very empathetic says will change room but will not give upgrade. Seeing as there was insects in bedroom a beds would think they would upgrade us or give something complimentary however did not do this.
Comment from Hotel Management
8 Jun 2024 by MYND Yaiza, Hotel Management
Dear Muryum,We are very sorry to read your feedback and that we have not been able to live up to your expectations.Although we must inform you that the issue of cleanliness is the most important thing for us, especially as we are a hotel that respects the fauna, we focus on the rest of our guests. As for the upgrade, we can only comment that this is not the most important thing in these circumstances, but rather the safety of our guests. Each client pays for a service and a type of accommodation that suits their needs. Once again we apologise and regret that we have not been able to achieve our greatest wish, which is to create happiness.Best regards.Guest Service Team
