Ratings based on 199 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Aug 2024
Really big spacious apartments, pool area is big always managed to get a sun bed when coming back from a walk in the middle of the day. Activities for the children and the hotel cleaners were always busy offering to clean and replenish rooms
Comment from Hotel Management
18 Aug 2024 by Hotel Floresta , Hotel Management
Hello Sophia,thank you so much for your review. We are very happy that you have enjoyed your stay in Floresta. We hope to welcome you soon again. Many greetins from our team.
by A verified traveler
Posted 11 Aug 2024
Great hotel and staff.
Very clean with nice surrounding areas.
All staff a great help with everything and we had breakfast included which had something for everyone.
Highly recommend.
Comment from Hotel Management
12 Aug 2024 by Hotel Floresta , Hotel Management
Hello Mark, we are very happy that you had a great time and were very satisfied with our services. We hope to welcome you very soon again.Kind regards
by A verified traveler
Posted 1 Jun 2024
Nice little stop over in quiet area and lovely beach xx
Comment from Hotel Management
1 Jun 2024 by Hotel Floresta , Hotel Management
Hello Philip, we hope you enjoyed your stay. Maybe we will be able to welcome you soon again. Kind regards
by A verified traveler
Posted 29 May 2024
Very clean and can help with any requests. Maybe if food options weren’t so repetitive and more people at front desk would have helped.
Comment from Hotel Management
30 May 2024 by Hotel Floresta , Hotel Management
Dear guest, we hope you have enjoyed your stay in our hotel and we can welcome you soon again. Kind regards
by A verified traveler
Posted 10 May 2024
A disappointing stay, the room was unclean upon arrival, with children's toys left on the balcony and a cockroach heading under the fridge. When we raised our concerns, the staff were defensive and unhelpful, only suggesting fumigation which wasn't ideal as we didn't fancy inhaling the chemicals.
The hotel refused any refund, even for the night we decided to leave early. They also misrepresented our checkout status to Expedia. Also, ground floor room has no net curtains so if you need privacy you only have the option of a heavy curtain. Disappointing as the good reviews are what made us decide on our stay there!
Comment from Hotel Management
13 May 2024 by Hotel Floresta , Hotel Management
Hello,we are very sorry that you where disappointed about your stay in Floresta. We would like to mention that the toys you saw where not on your terrace but in the garden area because some other guests had left them there. Apart from that we offered you a change of apartment immediately after you reported having seen one cockroach and you did not want to change. Leaving early was a decision of yours since you mentioned that you had a change of flight. Since you left after 12 o'clock we had to charge you the last night anyway because of the cancellation policy. We always try to give our guests the best holiday experience and are sorry about any inconvenience. Kind regards
by A verified traveler
Posted 9 May 2024 on Hotels
Comment from Hotel Management
12 May 2024 by Hotel Floresta , Hotel Management
Hello Adrian, we hope you had a pleasant stay in Floresta and we will be able to welcome you again some time. Kind regards
by A verified traveler
Posted 22 Apr 2024
by A verified traveler
Posted 16 Apr 2024 on Hotels
by A verified traveler
Posted 15 Apr 2024 on Hotels
Comment from Hotel Management
16 Apr 2024 by Hotel Floresta , Hotel Management
Hello Claire, we hope you have enjoyed your holiday in Floresta and we can welcome you soon again. Kind regards
by A verified traveler
Posted 9 Apr 2024 on Hotels
Comment from Hotel Management
16 Apr 2024 by Hotel Floresta , Hotel Management
Hello Ollie, we hope you had a pleasant stay in Floresta and we can welcome you soon again. Many greetings from the Floresta-Team
