Ratings based on 303 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Oct 2024
Had a nice stay at Gran Tagoro recently with my family. The hotel is great, rooms clean and staff friendly.
Food is ok, but got boring later in the stay, always the same at breakfast and lunch. We did not get dinner.
by A verified traveler
Posted 12 Jun 2024
Great for kids and staff were all lovely
Comment from Hotel Management
13 Jun 2024 by Team Gran Castillo Tagoro Family & Fun, Hotel Management
Dear Beth, Thank you for your kind words and positive feedback. We're delighted to hear that you found our hotel to be a great fit for kids and that our staff made a wonderful impression. It's heartening to know that the cleanliness of our room met your expectations and contributed to a positive experience during your stay. We're also pleased that you were satisfied with the amenities provided in your room, as we strive to create a home-away-from-home atmosphere for all our guests. We hope to welcome you back in the future. With kind regards,
by A verified traveler
A good family vacation
Posted 7 May 2024 on HotelsIt was a good family hotel, could do with other restaurants on site, 7 nights is more than enough and you probably want to eat out as the buffet can get very tired and their Italian restaurant on site can be difficult to book with having to be book 2 days in advance. There's adult only sections but naturally are close to children areas so felt bad as no doubt they heard many screaming kids.
The rooms were clean enough though expect dirty feet by the end of it, highly recommend the Merlin rooms if taking kids, definitely kept the little one entertained. All in all a good vacation with the family, 5 nights is more than enough to be honest, one final note for families, the baby club is not a baby club and instead is just a creche, we thought there would be organised activities but there was not for our 17 month old.
Comment from Hotel Management
10 May 2024 by Team Gran Castillo Tagoro Family & Fun, Hotel Management
Dear Shaila, Thank you for taking the time to leave us a review. We're thrilled to hear that the Merlin rooms were a hit with your little one and provided entertainment throughout your stay. It's delightful to know that you found our accommodation clean and comfortable, and we appreciate your recommendation. We're sorry to hear that our dining options did not fully meet your expectations. Our Italian restaurant is indeed popular and we always advise booking in advance to avoid disappointment. We also offer a variety of meal plans to enhance the gastronomic experience, ranging from half board to our All Inclusive Premium option, featuring an array of cuisines and premium brand drinks. Regarding our Baby Club, we aim to provide a safe and caring environment for our youngest guests, and we're sorry if there was any confusion about the services provided. We'll make sure to clearly communicate the facilities and activities available for different age groups. We look forward to welcoming you back in the future. Kind regards,
by A verified traveler
Posted 21 Feb 2024 on Hotels
Very good, attentive staff.
Good size rooms.
by A verified traveler
Posted 20 Feb 2024
More of a 4* location, property is looking tired and restaurant food is average at best.
by A verified traveler
Posted 18 Nov 2023
The room was very basic with barely any furniture
Good poor
by A verified traveler
Posted 8 Aug 2023 on Hotels
by A verified traveler
You have to go!
Posted 26 Jun 2023 on HotelsWe had the most amazing holiday, the hotel employees couldn't do enough to help and were incredibly friendly with out two young children. The evening entertainment was brilliant and the hotel facilities were exactly what we wanted.
The only slight bit of feedback would be that more vegan options at the restaurant would be great...but that's a very specific point and generally the food was great.
by A verified traveler
Posted 1 Apr 2023
Amazing staff. All inclusive dining options got a little boring but a great location for kids
by A verified traveler
Posted 24 Feb 2023
Lovely family resort , good for kids. Lift accessibility was limited and waited long for lifts to arrive.
