Ratings based on 361 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
The room smelled like week and the property was not kept well at all. Considering it’s west palm beach, this place is really sketchy.
Comment from Hotel Management
20 Dec 2024 by Brand Experience Team, Hotel Management
Hi John,Thank you for sharing your feedback with us. We strive to provide excellent service to all our guests, and we apologize if we fell short of your expectations. We will use your comments to help us improve our guest experience. Maz K.#Team6
by A verified traveler
Posted 17 Dec 2024
by A verified traveler
Posted 16 Dec 2024
The police frequently are on site to deal with the drug activity taking place throughout the night. If I could give this place zero stars that would be too many. It was cheap but at the end you get what you pay for I guess. The room had a chlorine smell that was very strong and didn’t go away. If I had another option I would have left and spent more money elsewhere.
Comment from Hotel Management
17 Dec 2024 by Brand Experience Team, Hotel Management
Hi Christopher, We are grateful for your feedback and are deeply sorry for the less-than-satisfactory experience you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and we are disheartened to learn that we fell short of your expectations. We would greatly appreciate the opportunity to further discuss your experience. Please reach out to us at your earliest convenience. Your feedback will aid us in regaining your trust and in welcoming you back for a more enjoyable stay. Once again, we extend our sincerest apologies for any inconvenience caused. Natalie #team6
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Nicole J., Hotel Management
Please accept our sincerest apologies that we failed to meet your expectations during your stay.
by A verified traveler
Posted 15 Dec 2024
Laundry room is available for us to use onsite
Comment from Hotel Management
16 Dec 2024 by Brand Experience Team, Hotel Management
Hi Walbert,We appreciate your generous review! It really makes our day.Lilith#Team6
by A verified traveler
Posted 15 Dec 2024
Nice restaurant across the street and close
Comment from Hotel Management
16 Dec 2024 by Brand Experience Team, Hotel Management
Hi Walbert,We cannot wait to have the opportunity to serve you again and surpass your expectations in the future!Lilith#Team6
by A verified traveler
Posted 15 Dec 2024
Beaches are right down the street
Comment from Hotel Management
16 Dec 2024 by Brand Experience Team, Hotel Management
Hi Walbert,Thank you for the excellent review! We hope to see you soon.Lilith#Team6
by A verified traveler
Posted 15 Dec 2024
Car wash right next door
Comment from Hotel Management
16 Dec 2024 by Brand Experience Team, Hotel Management
Hey friend, thanks for taking time to share your review. We appreciate your support.Lilith#Team6
by A verified traveler
Posted 15 Dec 2024
Management handles any issues that arise with ease and respect
Comment from Hotel Management
16 Dec 2024 by Brand Experience Team, Hotel Management
Hi Walbert,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6
by A verified traveler
Posted 15 Dec 2024
Landscaping looks crisp
Comment from Hotel Management
16 Dec 2024 by Brand Experience Team, Hotel Management
Hi Walbert,Thank you for the perfect rating!Lilith#Team6
