Ratings based on 983 Verified Reviews
3.0 Room cleanliness
3.6 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
Had two rooms with some other friends, it was so gross they drove over an hour away to an aunt's house at the end of a night out. Gross. Do not recommend!
by A verified traveler
Posted 13 Dec 2024
Perfect stay
by A verified traveler
Posted 13 Dec 2024
Nice and quiet and clean
by A verified traveler
Posted 13 Dec 2024
Good
by A verified traveler
Posted 13 Dec 2024
The best stay I’ve had in months of living in rooms
by A verified traveler
Posted 2 Dec 2024
Took three tries to get a livable room for my friend. First room had someone else's stuff in it, second room was undergoing renovations (shower area ripped up), third room the heater wasn't working.
My room was clean except there was a dirty towel hanging on the bathroom door. But no soap or shampoo in the dispensers. Heater did not keep the room warm even set to 77. Absolutely freezing! No willingness to compensate at check out. Love the location and price but not sure I'm willing to try again .
Comment from Hotel Management
6 Dec 2024 by Carla RediResponse Specialist, Hotel Management
Dear Jeannie,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lansing East – MSU. I am gad to read that you were pleased with our location and the value to price ratio. However, you mentioned that the first room that your friend got was occupied, the second room was undergoing renovations, the heater was not working in the third room and the other listed concerns. Please accept our sincerest apologies for the negative impact this had on your stay. I will be sharing your feedback with upper management to ensure that your concerns are addressed. At Red Roof, your feedback is very important to us, so thank you for sharing.We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your perfect rating, Richard. The staff at the RED ROOF INN LANSING EAST - MSU and I were over the moon when we saw your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 19 Nov 2024
Accomodating even we arrived late, room is ready and clean.
Comment from Hotel Management
28 Nov 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Alma Mary,Thank you for taking the time to write a review of your stay at the RED ROOF INN LANSING EAST - MSU. I am happy you were pleased with our accommodating staff and clean room. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 9 Nov 2024
quick easy check in and out
Comment from Hotel Management
26 Nov 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Stephanie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LANSING EAST - MSU. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Ricki, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Lansing East - MSU and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,ToujanaRed Roof Management RediResponse Specialist
