Ratings based on 531 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
This hotel is really NOT what I expected. It seemed to me that they were more concerned with the design of the rooms rather than the customers comfort. The rooms are beautiful, however, the air-conditioner did not work. There was not even power working on it. I was told that there was only one room left, so they set me up with another room. But in the new room, the air-conditioner also did not work very well. The room looked beautiful, but the mattress was VERY uncomfortable and shower was barley warm. The attendant gave me wrong directions to the room which left me walking in circles. To me, the name Marriot would mean comfortable.
Not this one!
by A verified traveler
Posted 14 Nov 2024
Waited about 10 minutes to check in while I saw front desk staff taking a “smoke break” outside. Staff smelled heavily of cigarettes but was polite. One parking lot light was also flickering and not stable. Relatively clean facility and pleasant stay.
by A verified traveler
Posted 9 Nov 2024
Run away from this Courtyard by Marriott! Went to use the bathroom and there was dried urine and pubic hair on the seat itself!
by A verified traveler
Posted 22 Oct 2024
It's...meh.
by A verified traveler
Posted 13 Oct 2024
Booked an executive suite for my family of 4. The pullout couch was a twin, meaning the room only slept 3. There were no sheets nor pillows for the pullout, either. Eve at the front desk was very kind, but was only able to provide a mattress pad as a sheet, plus a blanket and pillow. My husband ended up sleeping on the floor, I slept in the pullout, and our kids shared the bed. Very disappointing, as well as lack of continental breakfast.
by A verified traveler
Posted 8 Oct 2024
Overall, The room was nice,
by A verified traveler
Posted 7 Oct 2024
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by A verified traveler
Posted 2 Oct 2024
Very convenient location near freeway to get around Lansing. Staff is extremely polite and helpful.
by A verified traveler
Posted 28 Sep 2024
Roaches in the room. No refund was issued. Won’t be back
by A verified traveler
Posted 15 Sep 2024
Run around for a receipt by the front desk and no one getting back after 2 weeks. No breakfast available due to lack of supplies.
