Ratings based on 989 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
Great slide!
by A verified traveler
Posted 21 Oct 2024
I love the staff they are great
Comment from Hotel Management
21 Oct 2024 by Front Desk, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.As a Choice Privileges member you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Front deskFront deskComfort Inn & Suites6048568288
by A verified traveler
Posted 21 Oct 2024
The only thing we wanted to suggest is maybe having breakfast available into 10-10:30. If people travelling or out later at events stopping breakfast at 9 is early.
Comment from Hotel Management
21 Oct 2024 by Front Desk, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.As a Choice Privileges member you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Front deskFront deskComfort Inn & Suites6048568288
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Team Comfort Inn and Suites Langley, Hotel Management
Glad you liked your stay with us. Thankyou for positive feedback. hope to see you again.
by A verified traveler
Posted 14 Oct 2024
Great, convenient place to stay with families. Decent breakfast, quiet rooms and awesome pool and slide. Friendly staff. Good experience for rate!
Comment from Hotel Management
18 Oct 2024 by Front Desk, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Front desk Front desk Comfort Inn & Suites 6048568288
by A verified traveler
Posted 13 Oct 2024
Lacking a lot of basic maintenance.
Comment from Hotel Management
13 Oct 2024 by Front Desk, Hotel Management
Sorry, we did not meet your expectations. Thanks for staying with us.
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Front Desk, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Front desk Front desk Comfort Inn & Suites 6048568288
by A verified traveler
Posted 6 Oct 2024
The girl at the front desk in the evening was excellent. She helped us most nights we were there to find places to eat and was just a very cheerful person.
Little disappointed in housekeeping as they missed our room at least two of the four days we were there. The front desk lady gave us some TP we were running low on. Other than that our stay was very comfortable.
Comment from Hotel Management
6 Oct 2024 by Front Desk, Hotel Management
Thankyou for taking the time to share your feedback. We're thrilled to hear that our front desk staff provided excellent service and made your stay more enjoyable. We truly value her positive attitude.We're sorry to hear about your disappointment with housekeeping. After reviewing your stay, we noticed on the second day (oct 3rd), a "Do Not Disturb" sign was placed on your door, on the third day our team was unable to make beds as personal belongings were left on the bed, on the fourth day housekeeping was completed. However, we do apologize if this was an inconvenience and appreciate your understanding.
by A verified traveler from Kelowna
Posted 5 Oct 2024
Hotel is conveniently located near a freeway exit. Pleasant and efficient staff members. Room was clean, quiet, comfortable, spacious, and well-equipped. Breakfast was included and it was good. No additional charges for parking or internet.
Comment from Hotel Management
6 Oct 2024 by vs, Hotel Management
thank you for your review we hope to see you on your next stay
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
6 Oct 2024 by vs, Hotel Management
thank you for your review we hope to see you again
