Ratings based on 53 Verified Reviews

3.0 out of 5
56% of guests recommend
3.1 Room cleanliness
3.3 Service & staff
2.9 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Malaysia

Posted 12 Sep 2019
Overall resort has a terrible stench, problem with their sewage treatment. The room is very run down and the hot shower in our room is not working. The mini fridge is missing in our room. After our complaint to the reception they only replace the fridge on the 2nd night. The only good thing about this resort is the location, nearby eatery places. The hotel name has changed to Airis Sanctuary Resort since July but no one informed us.
1 out of 5
by A verified traveler from Penang

Posted 10 Sep 2019
First of all, this property has changed management and been renamed 'Airis Sanctuary' since Jun 2019. It would be good if you could update your website as we had trouble trying to locate it on Waze. The property is very poorly maintained and the sewage smell that comes out from the drain is terrible. It even permeates the lobby at times. Overall the property is in poor condition and understaffed. Our room was not cleaned on the second day of stay. The room had only two lights (bulbs) and one was fused when we checked in. We reported it but nobody fixed it. The next day we reported it again and until we checked out it was not fixed.
5 out of 5
by A verified traveler

Happy

Posted 18 May 2019 on Hotels
Amazinggg very good
1 out of 5
by A verified traveler from kl

Posted 13 Oct 2018 on Ebookers
Tatally bad lousy service for front service, management, facility as well. Bad
3 out of 5
by Anna

Ok value, not luxurious

Posted 13 Mar 2017 on Hotels
Was alright for the price. Not luxurious but not too far from the beach and a lot cheaper than most beachfront places. River in the middle of the chalets was a bit of a brown swamp. Chose not to eat, drink or swim here but it was chose enough to good bars and restaurants (Sugar and One Love in particular) not to matter
2 out of 5
by A verified traveler

don't book there not worth the money

Posted 25 Jul 2016
staff seemed friendly but asking them to fix your tv . I had to do it my self.. the lady boys at front desk was to busy playing on the phones and when it came to night time asking them for some thing. they was to busy I'm the other hotel rooms partying . and getting ready to go out.. the breakfast was so late kitchen filthy. and the swimming pool was green that u could not see your hand in it.. I would never stay there again.. room was acceptable
1 out of 5
by harpal from new delhi

if once any body stay , no body repeat

Posted 31 Mar 2016 on Hotels
no water, no cooling,, all useless
3 out of 5
by A verified traveler

Posted 24 Dec 2015 on Hotels
need improvement on tv reception. the rest is ok
3 out of 5
by nor azieta

Cider price has increased over night

Posted 4 Aug 2015 on Hotels
The pool bar was nice. But the price of the cider has increased over night. The beer is quite expensive for a duty free island. They should sell some small bites at the Pool area
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 Jun 2015 on Hotels
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