Ratings based on 988 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Great aesthetics
Very good size pool
Good location
Overall very pleasant stay in a beautiful island
by A verified traveler
Posted 25 Nov 2024
We had the beach front chalet and the views were stunning. Staff were extremely helpful, enjoyed our stay so much. Thank you
Comment from Hotel Management
26 Nov 2024 by Praba, Hotel Management
Dear Zara,Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us. Looking forward to seeing you again.Regards
by A verified traveler
Posted 19 Nov 2024
Been a Pelangi 3x now. With the new pool and newly renovated rooms, simply perfect. Glad they have a tennis court although the court needs resurfacing / washing. Last year I brought 8 of my family. Tgey love it. Will be back again.
Comment from Hotel Management
26 Nov 2024 by Praba, Hotel Management
Dear Li Hua,Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us. Looking forward to seeing you again.Regards
by A verified traveler
Posted 19 Nov 2024
Pelangi was a great stay. The amenities eg the pool was fantastic.
I didn’t enjoy the food that much and I also thought that some of the areas needed some maintenance. I had to be asked to be moved to a different room as my air conditioning wasn’t working. A lot of the walls were patched up. My shower kept turning off sometimes.
It would also be good to offer more daily free events. Yoga is only done twice a week. As a guest you pay a lot of money to stay here and the value isn’t as great as places in Bali
Comment from Hotel Management
26 Nov 2024 by Praba, Hotel Management
Dear Natalie,It disheartening to read that your stay experience was not to your expectations. Your feedback will be shared with the team for further improvement.Kind regards
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Praba, Hotel Management
Dear Yuya,Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us. Looking forward to seeing you again.Regards
by A verified traveler
Posted 4 Nov 2024
Fantastic hotel with lovely staff. We did have a few issues with the room but quickly sorted. We had 2 rooms with our teenage kids so were given interconnected rooms. Restaurants on site were lovely, but resort on your doorstep too.
New pool wasn’t quite finished but the other pool was perfect and clean. Will use it as an excuse to go back.
Comment from Hotel Management
11 Nov 2024 by Praba, Hotel Management
Dear Ms JessicaThank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us. Looking forward to seeing you again. Kind regards
by A verified traveler
Posted 4 Nov 2024
Nice if there's also a deck chair provided on the balcony to laze around and relax. Overall, it's a nice place to be and the staffs are amazingly helpful.
Comment from Hotel Management
4 Nov 2024 by Hasril., Hotel Management
Dear Mr. Matthew,Thank you for your kind feedback. We're delighted to hear that you enjoyed your stay and found our staff helpful. We appreciate your suggestion about adding a deck chair on the balcony for extra relaxation and will consider it for future improvements.Thank you for choosing us, and we hope to welcome you back soon.Kind regards,Hasril Amil Aswa,Assistant Front Office Manager.
by A verified traveler
Posted 3 Nov 2024
Was here 20 years ago and still a very nice and genuine family friendly resort
Comment from Hotel Management
3 Nov 2024 by Chong Langan, Hotel Management
Dear Ms. Najah,Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay with us 20 years ago and that you still find our resort to be a nice and genuine family-friendly place. We look forward to welcoming you back again soon!Kind regards,Chong Langan,Duty Manager.
by A verified traveler
Posted 27 Oct 2024
Great resort. Just wish mosquito nets are fitted as I was bitten despite using the plugs provided
Comment from Hotel Management
28 Oct 2024 by Hasril., Hotel Management
Dear Mr. Sa'ad,Thank you for your feedback and for your kind words about our resort. We're sorry to hear about the inconvenience with the mosquitoes despite using the plugs provided. Please know that mosquito nets are available upon request to ensure a more comfortable stay.We hope to welcome you back soon.Kind regards,Hasril Amil Aswa,Assistant Front Office Manager.
by A verified traveler
Posted 18 Oct 2024
stayed there for Ironman and was very nice and convient
Comment from Hotel Management
23 Oct 2024 by Hasril., Hotel Management
Dear Ms. Lisa,Thank you for your feedback! We're delighted to hear that you found your stay during the Ironman event both nice and convenient. Your positive comments mean a lot to us. We look forward to welcoming you back soon!Kind regards,Hasril Amil Aswa,Assistant Front Office Manager.
