Ratings based on 242 Verified Reviews
3.2 Room cleanliness
3.1 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Apr 2024
Our stay at this hotel was a nightmare from start to finish. Not only did we encounter insects crawling around, the staff also demanded a cash deposit without prior notice. On top of everything, the noise from other guests was incessant, making it impossible to get any rest.
Comment from Hotel Management
13 Jun 2024 by Nazia Azie, Hotel Management
I would like to thank you for your review on Expedia com web and I am sorry to know that you had unpleasant experience during your recent stay.My apologies that your stay was not so enjoyable, I do hope that you may consider revisiting Best Star Resort Langkawi again in the future. My team and I would very much like the opportunity to restore your faith in our resort again.Once again, we do appreciate your constructive comments and review. Please contact me personally at info@beststarresort.com should you need further clarification.Thank you and best regards, Nazia Azie Reservation ManagerBaron Group Hotels Langkawi
by A verified traveler
Posted 15 Aug 2023
spacious rooms, great beach
by A verified traveler
Posted 31 Dec 2022
Staff is very friendly and prompt response and rectification when informed of faulty water heater and "choked" washbasin, even late at night.
by A verified traveler
Posted 29 Dec 2022 on Hotels
There is no hairdryer.
by A verified traveler
Posted 5 Nov 2022
So dirty and bad service
by A verified traveler
Posted 26 Feb 2022 on Hotels
by A verified traveler
Posted 27 Dec 2021
Excellent location. One of the few hotels at its price tier that has its own pool. But the hotel has seen better days. Looks and feels tired. Appears to lack proper maintenence too.
by A verified traveler
HAPPENING!!!
Posted 29 Dec 2020 on HotelsThe hotel has many rooms but it is gloomy. Probably due to the covid-19 pandemic, not many people stay here. There are two elevators, only one is used. But I also chose to stay at this hotel because it is very close to the mosque. Get the congregational dawn prayers at the mosque. And also close to Kuah jetty. So I do not have to chase for the ferry boarding in the morning. If you want a lively hotel with people and nightlife, can stay at the Pantai Cenang area.
by A verified traveler
Posted 3 Aug 2020 on Hotels
Receptionist was very helpfull. Rooms are worth for the price. We are very sorry to share that the Properties was under partially renovation so nothing to shout about cleanliness.
by A verified traveler
Posted 28 Jul 2020 on Hotels
Large room , very clean , good for travel stay with big family
