Ratings based on 512 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Oct 2024
When I arrived I was told I didn't have a reservation, I showed the girl at the check-in counter my Expedia booking email and she told me "someone is already in your room". It was obviousy a mistake on the hotel part, and I couldn't believe what she was telling me.
After waiting for about 10 minutes she finally sorted out the mess but she didn't apologize for the error.
The hotel has a good size swimming pool, breakfast included was nice and time saving. even though there isn't any decent restaurent close by, the Oriental Village and Skybridge are not far from this hotel.
Comment from Hotel Management
17 Oct 2024 by Reception Alia Residence , Hotel Management
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced at check-in and for the confusion regarding your reservation. We understand how frustrating that can be, and we appreciate your patience while we sorted out the issue.We’re glad to hear you enjoyed our swimming pool and breakfast, and we hope you had a chance to explore the nearby Oriental Village and Skybridge.Your feedback is important to us, and we will address the check-in process with our team to ensure a smoother experience for future guests. Thank you for your understanding, and we hope to welcome you back soon for a more seamless stay.
by A verified traveler
Posted 22 Sep 2024
by A verified traveler
Posted 2 Sep 2024
Staff helped to get early checkin,
Helped us to get two wheeler rent..
by A verified traveler
Posted 20 Jun 2024
Those are like clam and quite place..good for them .overall satisfied
by A verified traveler
Old & tired hotel with helpful staff + noisy room
Posted 19 Feb 2024 on HotelsThe staff were very helpful and supportive but the hotel was old and tired. It was a cheap, well located transit stop between an inward flight in pm and early outbound ferry in the morning. Facilities were basic, but biggest concern was that every word spoken and movement by the family with young children in the room next door were clearly audible through the connecting door.
by A verified traveler from Kuala Lumpur
Posted 22 Jan 2020
Good location but tired property
by A verified traveler
Posted 20 Jan 2020
Fantastic hotel I would strongly recommend it to friends who want to visit langkawi
by A verified traveler
Posted 20 Jan 2020 on Hotels
by A verified traveler
Posted 11 Jan 2020
It's showing its age. Location means you're taxiing everywhere, for everything, unless you have your own transport.
by A verified traveler
Posted 31 Dec 2019
