Ratings based on 320 Verified Reviews

3.9 out of 5
84% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 18 Aug 2023
I booked this hotel because they state they have available parking. They don't!!! "Available parking" is a street parking which one must search in streets around the hotel. After a long working day, I spent half an hour looking for an available parking space and, after I didn't find it, I had to park in a garage 1km away and carry my baggage to the hotel. I wanted to cancel the hotel, but they did not accept cancelation. This is completely unacceptable, and I will make a complaint about it on expedia!
4 out of 5
by A verified traveler

Posted 28 Nov 2022
Good location for us. Very quiet, large room, good breakfast. Will come back again.
4 out of 5
by A verified traveler

Posted 3 Nov 2022
We liked the location of the hotel. it was easy to walk to transportation and to different parts of the city. We had a room under the eaves that had skylights for light and ventilation. Really appreciated the fresh air they brought to the room. We could have used better lighting in the room for evening.
4 out of 5
by A verified traveler

A comfortable stay in the heart of Bern

Posted 15 Oct 2022 on Hotels
Friendly welcome at reception, helpful staff.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 7 Sep 2022 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 6 Aug 2022
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 23 May 2022 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 28 Nov 2021 on Hotels
4 out of 5
by A verified traveler from Lausanne

This traveler left a rating score only Posted 4 Nov 2021
5 out of 5
by A verified traveler

Very good value for money

Posted 2 Mar 2020 on Hotels
Very good services- good location- friendly and professional staff
Comment from Hotel Management
3 Mar 2020 by IZE, Hotel Management
Dear Nicolas Thank you for having taken the time to share your positive experience during your stay with us at the Sorell Hotel Arabelle. We are very pleased to hear that you had a pleasant stay in particular commendable. We look forward to seeing you again soon at the Sorell Hotels. Best regards, Isabelle Zenhäusern Guest relation Sorell Hotel Arabelle
Back to Hotel Details Showing Reviews 1 - 10 of 320 Next