Ratings based on 26 Verified Reviews

4.7 out of 5
100% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
5.0 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 24 Apr 2023
Comment from Hotel Management
16 May 2023 by Thuan Mai, Hotel Management
Dear Mrs Kim PhuThank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We will strive to improve service quality to bring better experiences to customers I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Thuan MaiFront Office ManagerFour Points By Sheraton Lang Son
4 out of 5
by A verified traveler

Posted 19 Oct 2022 on Hotels
Comment from Hotel Management
22 Oct 2022 by Four Points by Sheraton Lang Son, Hotel Management
Kính gửi chị ThảoThay mặt BQL Khách sạn, cám ơn quý khách đã lựa chọn Four Points By Sheraton Lạng Sơn để sử dụng dịch vụ và đã bớt chút thời gian quý báu để đánh giá cho khách sạn.Chúng tôi rất lấy làm vinh hạnh khi nhận được sự đánh giá cao từ quý kháchChúng tôi rất mong được sớm chào đón quý khách quay trở lại trong thời gian không xa.Trân trọng.Mai ThuậnBan Quản Lý khách sạn
5 out of 5
by A verified traveler

Posted 12 Mar 2020
The staff was incredibly. From front desk to food service to housekeeping. The best is Bryan the bar supervisor. What a great happy helpful guy.
Comment from Hotel Management
13 Mar 2020 by Mai Thuan, Hotel Management
Dear Mr Anonymous, Thank you for taking the time to share your feedback. It is wonderful to read how much you enjoyed your stay with us. Your precious words on the hotel facilities and services are highly appreciated. I am very proud to read that you found our customer service brilliant, this is what our teams strive for every day. Please rest assured that your kind words have been shared with the whole team for encouragement. Thank you again for your nice recommendation and it would be a pleasure to be at your service again soon. Sincerely, Mai Thuan Hotel management
4 out of 5
by A verified traveler

Posted 9 Oct 2019
Very clean and modern oasis. The attentive and eager to please staff were wonderful. I would definitely definitely recommend staying here if you are used to western amenities.
Comment from Hotel Management
12 Oct 2019 by Nguyen Thanh Tung, Hotel Management
Dear Mr Anonymous I'm glad that you are satisfied and having accorded us the opportunity to be of service to you and your family. Our usual high level of service standards has won many customer's confidence. I will assured your kindself that I will prepared my Team to welcome you and your Team to our Hotel. We look forwards to have the opportunity to welcome you back in the near future. Sincerely, Tung Nguyen Hotel management
5 out of 5
by A verified traveler

Posted 30 Jul 2019
Second time here, staffs are friendly and helpful, and view is great!
Comment from Hotel Management
7 Aug 2019 by Tung Nguyen , Hotel Management
Dear Ms/Mr Anonymous, Thank you for taking the time to share your feedback. It is wonderful to read how much you enjoyed your stay with us. Your precious words on the hotel facilities and services are highly appreciated. I am very proud to read that you found our customer service brilliant, this is what our teams strive for every day. Please rest assured that your kind words have been shared with the whole team for encouragement. Should you plan for a trip to visit us again, please feel free contact me personally: via +84 205 3782 999 I will be glad to arrange for that and providing the best our services to you and your family Thank you again for your nice recommendation and it would be a pleasure to be at your service again soon. Sincerely, Hotel management
5 out of 5
by A verified traveler

Great Stay

Posted 29 Jul 2019 on Hotels
The facilities are great and the service is impeccable. The only disappointment was I had been in an isolated area of Vietnam for about 2 weeks and ordered the Australian Beef Tenderloin and it was the toughest piece of meat I have ever eaten. I do not send food back as I previously worked in a kitchen. I would still highly recommend staying at this property. Quang that works in coffee/alcohol bar was great with excellent customer service. He even made me a custom blueberry smoothie with 2 shots of rum (not on the menu).
Comment from Hotel Management
7 Aug 2019 by Tung Nguyen , Hotel Management
Dear Mr Danny, Thank you for taking the time to share your feedback. It is wonderful to read how much you enjoyed your stay with us. Your precious words on the hotel facilities and The Tam Thanh restaurant are highly appreciated. I am very proud to read that you found our customer service brilliant, this is what our teams strive for every day. Please rest assured that your kind words have been shared with the whole team for encouragement. My Guest service team has advised me of the service you received during your stay with us, I would like to sincerely apologize for shortcoming of our service! We will retrain staff to ensure service quality! Thank you again for your nice recommendation and it would be a pleasure to be at your service again soon. Sincerely, Hotel management
5 out of 5
by A verified traveler

Posted 25 May 2019 on Hotels
Comment from Hotel Management
17 Sep 2021 by Vinpearl Hotel Lạng Sơn, Hotel Management
Dear Mr Martin Thank you very much for your comments regarding your recent visit and it was a pleasure having you staying with us. We are delighted to learn you enjoyed your stay with us and our staff were able to engage you and provide you with a memorable experience. Your feedback has been shared among our entire team and surely it will keep motivating us to be more energetic and do our best every time. After all, there is no better motivation than your words of praise for a job well-done. Again, we value and appreciate your patronage of Vinpearl Hotel Lang Son. We look forward to the opportunity of welcoming you back in the not too distant future. Sincerely, Hotel management
5 out of 5
by A verified traveler

Posted 26 Feb 2019
Comment from Hotel Management
17 Sep 2021 by Vinpearl Hotel Lạng Sơn, Hotel Management
Dear Valued Guest Thank you very much for your comments regarding your recent visit and it was a pleasure having you staying with us. We are delighted to learn you enjoyed your stay with us and our staff were able to engage you and provide you with a memorable experience. Your feedback has been shared among our entire team and surely it will keep motivating us to be more energetic and do our best every time. After all, there is no better motivation than your words of praise for a job well-done. Again, we value and appreciate your patronage of Vinpearl Hotel Lang Son. We look forward to the opportunity of welcoming you back in the not too distant future. Sincerely, Hotel management
5 out of 5
by A verified traveler

Posted 23 Feb 2019
A really fancy hotel in such a small city! Room size and view are 👍 will definitely come back!
Comment from Hotel Management
11 Apr 2019 by Vinpearl Hotel Lang Son Management team, Hotel Management
Dear Mr/Ms Leah, Thank you for sharing your experience during your stay with us. We are very happy when you are satisfied. We are warmly welcome you back to our hotel. Your sincerely, The hotel Management team
5 out of 5
by A verified traveler

Posted 8 May 2024 on Hotels
Comment from Hotel Management
17 Jun 2024 by Cong Nguyen, Hotel Management
Dear Value guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Hotel Management Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Cong NguyenDuty ManagerFour Points by Sheraton Lang Son
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