Ratings based on 685 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Sep 2024
Clean. Right off the highway- convenient location. Tiled floors- no gross carpet!
by A verified traveler
Posted 19 Sep 2024
Super nice hotel. Very clean and updated!
by A verified traveler
Posted 15 Sep 2024
The front desk attendant, Alexa, was rude and completely unprofessional. Due to her own errors, she stated that our reservation would not be honored and told us it was our responsibility to resolve the issue. This was all taking place at 11:00 pm with no option of staying somewhere else. She then moved on to the next customer and was no help to me or my husband until we stated we were going to contact her management. She then stated, close to an hour later, that would try to call to see if someone knew what the issue is. Again, this was all after I said we were going to contact her management. The error was her error alone and was due to her trying to charge an incidental charge to a third party (Expedia). She told us at the beginning our card was declined when in fact it was already paid for and what was being declined was the digital/virtual payment from the third party (Expedia) of whom we booked the room through because she was over charging them. The way she spoke to us was very disrespectful, degrading, unprofessional and humiliating in front of other customers accusing us of being the cause of this error. Everybody makes mistakes and it’s not the error that is the issue. The way we were treated and the way it was handled is the issue.
by A verified traveler
Posted 9 Sep 2024
Great location, clean and quiet.
Comment from Hotel Management
10 Sep 2024 by jh, Hotel Management
Thank you, Kevin, for the great feedback!
by A verified traveler
Posted 8 Sep 2024
Nice property for short stay.
Comment from Hotel Management
10 Sep 2024 by jh, Hotel Management
Great to hear! Hope to see you again soon!
by A verified traveler
Posted 2 Sep 2024
Hotel could’ve been cleaner
Comment from Hotel Management
10 Sep 2024 by jh, Hotel Management
If you could kindly reach out and let us know what could have been cleaner, we will do better to make sure this area gets extra attention. Thank you
by A verified traveler from Robertsdale
Posted 1 Sep 2024
by A verified traveler
Posted 1 Sep 2024
Did not like the bed bugs or the fact that they had no room to replace ours once bed bugs were discovered
Comment from Hotel Management
10 Sep 2024 by JH, Hotel Management
I apologize that you did not have a pleasant stay during your visit with us. You will be relieved to know that after the investigation into the bug report, it was found that the bug that was found was not a bed bug. It was a typical insect to this area that made it's way into your room and this should not have happened. We apologize again and have made additional efforts to prevent this in the future.
by A verified traveler
Posted 13 Aug 2024
Stayed there four days a week for eight weeks all in all good place to stay
by A verified traveler
Posted 13 Aug 2024
