Ratings based on 351 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
The location in the vineyard with rolling green hills is stunning and the restaurant and many rooms take full advantage of the wonderful views.
However rooms are extremely small. There was only room for 1 chair, 1 bedside table and nowhere to but cases. If you wanted to boil the kettle you needed to put it on the floor or plug it in, in the bathroom. Disappointing for a room that cost over $300 a night.
We stayed because we had been given a voucher for a wine tasting and dinner. When we booked dinner( via Red Balloon voucher) we were informed, after booking, that the 2 course dinner in the voucher was being substituted with $80 towards dinner in the restaurant. It took 2 emails and a phone call to Cleveland Estate to have the original 2 course meal reinstated. Again disapointing. Staff were pleasant, dinner was nice and breakfast the next morning excellent, but overall did not live up to expectations.
Comment from Hotel Management
9 Nov 2024 by Guest Experience Supervisor, Hotel Management
Hi Jacque,Thank you for sharing your thoughts. We’re thrilled to hear that you enjoyed the stunning vineyard views and the pleasant staff—those are certainly some of the highlights we pride ourselves on. As for the room size, we do appreciate your feedback. Our cozy rooms are designed to offer an intimate experience, though we understand that might not be for everyone. We’ll be sure to look into optimizing the layout in the future.We're glad we could eventually resolve the confusion around the dinner voucher, and we’ll continue to work on clearer communication moving forward. It’s wonderful to hear you enjoyed your meal and breakfast, though we’re sorry to hear your overall experience didn’t quite meet your expectations—perhaps next time we can exceed them!Kind Regards,Guest Services Supervisor
by A verified traveler
Posted 12 Oct 2024
Beautiful overnight stay. Great wines and the grounds are absolutely stunning. Highly recommended.
Comment from Hotel Management
26 Oct 2024 by Cleveland, Hotel Management
Hi Jo,Thank you for your glowing review!!We are so glad you enjoyed your stay. Cleveland Estate is a special place and hope to share it again with you in the near future.Regards,Guest Experience Supervisor
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
4 Sep 2024 by Cleveland, Hotel Management
Thank you for your review. We are so happy that you enjoyed your weekend with us.Regards,Guest Experience - Supervisor
by A verified traveler
Posted 25 Aug 2024
The staff were very helpful and welcoming especially Kate at reception.
A great weekend. Lovely open fires and great sorting areas
Comment from Hotel Management
27 Aug 2024 by Cleveland, Hotel Management
Hi Anisha,Thank you for your review, we will be sure to pass on your feedback to the whole team. Cleveland is such a special place, and we are glad to hear you enjoyed your stay with us. We hope to see you again in the near future.Regards,Guest Experiences - Supervisor
by A verified traveler
Do it, it’s so worth it!!!
Posted 25 Jun 2024 on HotelsI can not rate my stay highly enough. I was treated like a VIP and no request was a difficulty. It is an absolutely stunning location and the amenities are first class. The service particularly was first class, especially from Kate, what a gem.
Comment from Hotel Management
20 Aug 2024 by Guest Experience Supervisor, Hotel Management
Good morning Rebecca,WOW. Thank you for the glowing review! We are thrilled to hear we exceed your expectations and I have passed on your kind words to the rest of the team. We look forward to your return in the near future.Regards,Guest Services Supervisor.
by A verified traveler
Posted 21 Jun 2024
We stayed here on a Friday and Saturday night for an anniversary celebration. The location was beautiful and the staff were very helpful and friendly. Overall, the hotel was more like an upscale bed and breakfast than a luxury hotel (as the Lancemore chain market it). The rooms are in need of updating (i.e., bathrooms, wardrobes, paint, etc. are all looking very worse for wear).
The bar area is lovely and has a wonderful view. However, the restaurant was disappointing. It had a completely different menu to when we booked online. The previous menu listed a gourmet selection of dishes, which is why we booked it for our anniversary dinner. Instead, the menu we were presented had a selection of three main sharing dishes and limited sides.The food was very average and the overall dining experience was disappointing. The breakfast was a buffet, which was simple but nice.
The first night we were there was blissfully quiet; however, the second night was unacceptably noisy. Other guests had decided to have drinks by the fire pit right outside the main guest rooms. The noise from these guests continued well past midnight. The hotel needs to remind guests to be mindful of the noise (considering the fire pit is right next to most of the rooms) or close the fire pits at 10pm.
Although this hotel has a beautiful scenic setting and exceptional staff, it was a disappointing stay.
Comment from Hotel Management
22 Jun 2024 by Cleveland, Hotel Management
Good afternoon, Alice. I'm so happy that you enjoyed the tranquility of the gorgeous gardens that Cleveland Estate has to offer. I will also be sure to share with the staff that you were impressed with their level of serve. I offer you my deepest apologies however for the unfortunate noise caused by the other guests around the firepit on the Saturday night. Due to your feedback, we are now implementing restrictions to ensure all guests get to enjoy their stays equally. I am surprised to hear that your meal at the Carriage House was not up to your expectations as our reviews about the food has consistently been raved about but understand that you personally didn't enjoy it and would like to make this right. If you'd like to connect further by phone or email, we'll work with you to try and find a solution as we would love to have you back with us again at Cleveland Estate.Regards,Guest Experience Supervisor.
by A verified traveler
Posted 16 Jun 2024 on Hotels
Comment from Hotel Management
17 Jun 2024 by Cleveland, Hotel Management
We are thrilled to hear you enjoyed your stay with us.Regards,Guest Experience Supervisor
by A verified traveler
Posted 15 Jun 2024
Comment from Hotel Management
10 Jul 2024 by Guest Experience Supervisor, Hotel Management
Hi Andrew,Thank you for the great review! We look forward to you returning in the near future.Regards,Guest Experience Supervisor
by A verified traveler
Posted 15 Jun 2024
Nice place
Comment from Hotel Management
15 Jun 2024 by Cleveland, Hotel Management
Hi Serguei,So glad you enjoy your stay with us at Cleveland Estate. We hope to see you again in the near future.Regards,Guest Experience Supervisor
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Cleveland, Hotel Management
Good morning Julianne, We are so happy that you enjoy your stay with us at Cleveland Estate, and hope to see you again in the near future. Regards,Guest Services Supervisor
