Ratings based on 215 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Jun 2024
It is quiet and well-maintained, right near the train station, the Lancaster Castle, and lots of downtown shops and restaurants. The food is tasty. There are a lot of steps into and out of the hotel spaces (and no lift). If you're up for that exercise, it is a charming place to stay.
by A verified traveler
Posted 10 May 2024
Loved the property, but the city itself has some issues.
by A verified traveler
Posted 16 Apr 2024
Very central
by A verified traveler
Posted 2 Apr 2024
The staff member who accepted our luggage early before the 3pm check-in was very helpful, on our return when the room was ready she had upgraded our room which was a great touch and unexpected. I'm sure we will stay again.
by A verified traveler
Posted 26 Mar 2024 on Hotels
by A verified traveler
emergency light
Posted 7 Mar 2024 on HotelsOverall experience good but they need to remove the emergency light in room 12 which is to bright, staff tried to cover up but it fell off. this disturbed our sleep for the night
by A verified traveler
Posted 18 Jan 2024 on Hotels
Super friendly staff, great food, perfect location and and clean room. Great value for money.
by A verified traveler
Posted 16 Dec 2023 on Hotels
by A verified traveler
Posted 13 Dec 2023
by A verified traveler
Posted 10 Dec 2023
all good
