Ratings based on 855 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Maddie Smith, Hotel Management
Dear Rena,Thank you for your rating. RegardsReservations Team
by A verified traveler
Posted 23 Nov 2024
Upon check-in staff was moving in and out of the farm house that we rented as if we were not in there. There is a door between the office and the kitchen of the farmhouse that only locks from the office side. This made us feel very uncomfortable and uneasy.
When we went up to the bedrooms, there was mouse droppings on all of the beds. There was also mouse droppings on the counters in the kitchen. After shaking them off the comforters, we went downstairs to relax where my niece stepped on a cockroach. Upon going back upstairs to bed 30 minutes later, a mouse had chewed into a package in my niece’s purse. We felt it was too late to call the number provided for assistance.
We checked out early due to the mouse infestation. I called the number provided because there was no one in the office to speak with. I was told that a refund for Friday night would not be give despite the unacceptable mouse infestation. Horrible!!
We will not be returning here. Do not stay at this place. You will be staying in a mouse infested place without the consideration of a refund for deplorable conditions. My main regret is that I did not take pictures to post with this review. There are numerous places to stay in the Lancaster area. Please skip this one.
Comment from Hotel Management
26 Nov 2024 by Maddie Smith, Hotel Management
Dear Day,Thank you for sharing your feedback. We sincerely apologize for any inconvenience you may have experienced during your stay. However, please note that after your departure, our team thoroughly inspected the room and did not find any of the issues mentioned.Had we been informed about these concerns during your stay, our team would have been more than happy to address and rectify them promptly. Unfortunately, as the issues were not brought to our attention at the time, we were unable to resolve them during your visit.We truly value your patronage and would love the opportunity to host you again. Please rest assured that our team is committed to ensuring your next stay is comfortable and enjoyable. We look forward to welcoming you back soon!Warm regards,Reservations Team
by A verified traveler
Posted 23 Nov 2024
BUGS ON BED!! I booked a room online for two days at this establishment. I checked in at 10:15 p.m. on 11-20-24 and checked out early at 8:15 a.m. on 11-21-24. The heater in the room sounded like a jet engine so I was unable to sleep and I discovered numerous dead bugs on the bed sheets, in addition to weird stains on the pillow cases. The sofa in the room (room 41) was absolutely filthy. Naturally I canceled my second day, and requested a refund, but was refused the refund. STAY AWAY from this dirty and lousy foreign-owned establishment.
Comment from Hotel Management
26 Nov 2024 by Maddie Smith, Hotel Management
Dear Robert,Thank you for sharing your feedback. We sincerely apologize for any inconvenience you may have experienced during your stay. However, please note that after your departure, our team thoroughly inspected the room and did not find any of the issues mentioned.Had we been informed about these concerns during your stay, our team would have been more than happy to address and move the room promptly. Unfortunately, as the issues were not brought to our attention at the time, we were unable to resolve them during your visit.We truly value your patronage and would love the opportunity to host you again. Please rest assured that our team is committed to ensuring your next stay is comfortable and enjoyable. We look forward to welcoming you back soon!Warm regards,Reservations Team
by A verified traveler
Posted 18 Nov 2024
It was perfect for what we needed...
Comment from Hotel Management
18 Nov 2024 by Team Spruce Lane Lodge & Cottages, Hotel Management
Dear Guest, Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us. We look forward to welcoming you again soon. Kind Regards
by A verified traveler
Posted 13 Nov 2024
Great property but needs a few improvements. Broken old string blinds need to be updated. It's time to get new towels. The ones provided are too old and scratchy with some stains. It's time to replace the old sink faucets. Mattresses and bed sheets are older and need replacing. Soap, shampoo, conditioner are not high quality and are very drying. A better purer brand would be more authentic to Lancaster.
Comment from Hotel Management
18 Nov 2024 by Team Spruce Lane Lodge & Cottages, Hotel Management
Dear Guest, Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us. We have also noted your suggestions and shall certainly look after. We look forward to welcoming you again soon. Kind Regards,
by A verified traveler from Euclid
Posted 12 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Team Spruce Lane Lodge & Cottages, Hotel Management
Dear Guest,Thank you for your rating. Regards,
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Team Spruce Lane Lodge & Cottages, Hotel Management
Dear Guest,Thank you for your rating. Regards,
by A verified traveler from Harrisonburg
Posted 10 Nov 2024
Check in was easy but towels were stained, floor had mud, hair in the bath tub, tv didn’t work so had to plug it in a different outlet, and the remote was a bit clunky with the tape on the back
Comment from Hotel Management
11 Nov 2024 by Team Spruce Lane Lodge & Cottages, Hotel Management
Dear Guest, Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us. We look forward to welcoming you again soon. Kind Regards,
by A verified traveler
Posted 9 Nov 2024
All in all great accommodations with friendly staff in a very convenient location.
Comment from Hotel Management
11 Nov 2024 by Team Spruce Lane Lodge & Cottages, Hotel Management
Dear Guest, Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us. We look forward to welcoming you again soon. Kind Regards,
by A verified traveler
Posted 7 Nov 2024
Couch was dirty but they did clean it when told. The heater/ACunit cover fell off and I called the office but they either didn’t understand or just didn’t care. The language barrier was an issue at times. Overall clean and plenty of linens available. Comfortable bed!
Comment from Hotel Management
11 Nov 2024 by Team Spruce Lane Lodge & Cottages, Hotel Management
Dear Guest, Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us. We look forward to welcoming you again soon. Kind Regards,
