Ratings based on 964 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
8 Dec 2024 by FD, Hotel Management
Dear Kandace,The housekeeping supervisor showed you different rooms at your request prior to checking, and you decided to stay here for one night. Later on, we discovered that you had brought two dogs to the room without our knowledge. The rules given to the guests specifically say one dog per room, and you must inform the FD at check in to be in a pet friendly room. The next day, you wanted to extend your stay and you were told you had to check out.
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
8 Dec 2024 by FD, Hotel Management
Dear Rebecca,Our records indicate that you made 5 reservations for five consecutive dates, each reservation was made each morning. Thank you for your feedback
by A verified traveler
Posted 5 Dec 2024
I loved the staff and ease of access getting in an out of the property
Comment from Hotel Management
6 Dec 2024 by FD, Hotel Management
Dear NicholasThank you for your positive comments.
by A verified traveler
Posted 28 Nov 2024
Goog
Comment from Hotel Management
2 Dec 2024 by FD, Hotel Management
Dear SlothingWe thank you for having taken the time to give us an evaluation of your stay.
by A verified traveler
Posted 11 Nov 2024
Didn't like anything at all.
Very dirty, smelly, towels were very dirty, dirty, looks and smell very undesirable, filty. No heat , was broken, bed spread was very dirty and ripped with burn holes,.room was very cold do to broken heat
.i had to asked for refund and left.
Comment from Hotel Management
11 Nov 2024 by FD, Hotel Management
We thank you for having taken the time to give us an evaluation of your stay. We are very sorry to hear that your stay did not meet all your expectations. We hope you will accept our sincere apologies for the inconvenience you may have experienced.
by A verified traveler
Posted 5 Nov 2024
Bedding was unacceptable!
Comment from Hotel Management
5 Nov 2024 by FD, Hotel Management
Dear FaridWe thank you for having taken the time to give us an evaluation of your stay. We are very sorry to hear that your stay did not meet all your expectations.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by FD, Hotel Management
Dear Ricardo,You made reservation for the 23rd of October and showed up the 22nd. As it was a prepaid reservation through Expedia, the credit card belonging to Expedia was declined as it was the wrong date.
by A verified traveler
Posted 27 Oct 2024
Very clean, helpful staff, regular housekeeping, no smoky smell. Would recommend!
Comment from Hotel Management
28 Oct 2024 by FD, Hotel Management
Dear Logan,We thank you for having taken the time to give us an evaluation of your stay. We work hard to make our guests happy and we do appreciate your feedback!
by A verified traveler
Posted 24 Oct 2024
No
Comment from Hotel Management
24 Oct 2024 by FD, Hotel Management
Dear TraceyDear guestWe thank you for having taken the time to give us an evaluation of your stay. We are very sorry to hear that your stay did not meet all your expectations.
by A verified traveler
Posted 22 Oct 2024
I was double charged basically because the lady at the desk was not computer savy so tomorrow I will get refunded when the manager is in
Comment from Hotel Management
23 Oct 2024 by FD, Hotel Management
Dear RicardoThere was a glitch with the credit card belonging to Expedia for your pre-paid reservation. You were asked to pay with your personal credit card. Once the issue was resolved, your credit card was immediately refunded. We apologize for the inconvenience
