Ratings based on 983 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
We have been here a few times because it has an affordable room with a jetted tub other wise we would have made other accommodations because it’s not the most luxurious or clean place but the front desk was nice.
Comment from Hotel Management
17 Nov 2024 by Manager, Hotel Management
Hello Gladys,We appreciate your loyalty and feedback. Our team aims to provide a welcoming environment for all guests. Should you have any concerns, we recommend reaching out to the management team for further assistance.
by A verified traveler
Posted 16 Nov 2024
The first thing we noticed was the sign at the entrance was disgusting, broken, and run down. I went inside to check in and that area was the same way. It was very dirty and smelled terrible. I had to leave a $150 deposit that we were never told about. Then I made my way to the room the carpet in the halls and on the stairs (no elevator) were sticky and extremely dirty. The room it self was the same way, dirty, smelly, broken furniture, gum on one of the beds, broken screens in the windows, very cold in the room and the heat would not come on, and a very loud squealing noise was coming from inside the room and outside in the hallway. We went down to the lobby within 5 min to let them know we did not feel safe there and would not be staying with them. We needed to cancel the reservations and they did not care at all! They refused to give us a refund the only thing they wanted to do is get us a different room. The pictures online look NOTHING like the actual rooms. We should not be forced to pay for something that is not represented well.
Comment from Hotel Management
18 Nov 2024 by Manager, Hotel Management
Hello Carlie, We apologize for any inconvenience you experienced during your stay. Guest feedback is taken seriously to improve services and facilities. For any concerns regarding deposits, reservations, or room conditions, we recommend contacting our management team directly for further assistance. Your comments will be shared with the relevant departments for review. Your input helps us enhance the guest experience in the future. Thank you for sharing your feedback with us.
by A verified traveler
Posted 13 Nov 2024
Friendly staff.
Comment from Hotel Management
15 Nov 2024 by Manager, Hotel Management
Hello David,We are delighted to hear that you found our staff to be friendly during your stay. Customer service is a top priority for us. Please feel free to reach out to our management team directly with any further feedback you may have. Thank you for choosing to stay with us.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the wonderful 5 out of 5 review! We’re delighted to hear you enjoyed your stay. We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 8 Nov 2024
Very close to shopping outlets.
Comment from Hotel Management
9 Nov 2024 by Manager, Hotel Management
Hello Donna,We are pleased to hear that you enjoyed our convenient location near shopping outlets during your stay. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello Miguel, We appreciate you choosing our hotel for your stay. Please feel free to reach out to us directly with any feedback you may have from your experience. We value your input and hope to welcome you back soon.
by A verified traveler
Posted 25 Oct 2024
Poor condition in our room, mold in the bathroom toilet ran every 5-10 minutes very noisy during the night
Comment from Hotel Management
27 Oct 2024 by Manager, Hotel Management
Hello Stanley,We're sorry to hear about the concerns you faced during your stay. Guest feedback is valued for our continuous improvement efforts. we encourage guests to reach out directly to share more details on their experience so that we can address any concerns appropriately.
by A verified traveler
Posted 24 Oct 2024
no elevator.
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello David,We apologize for any inconvenience caused by the lack of an elevator during your stay. Please feel free to reach out to our management team with any further feedback or concerns.
by A verified traveler
Posted 23 Oct 2024
Accessable parking and location .
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Michael,We're glad to hear you found our parking convenient and enjoyed our central location. Your feedback is valuable to us, and we hope to welcome you back in the future for another enjoyable stay.
by A verified traveler
Posted 23 Oct 2024
The property was old and in great need of updating. When you have a sign in the bathroom giving you directions to watch the water level in the toilet and turn off the water if it starts getting high...that is a clue!
Comment from Hotel Management
23 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We appreciate your insights regarding the condition of our property. Your comments about the bathroom signage will be taken seriously as we work on updates and improvements. We hope to enhance your experience during a future visit.Sincerely, Hotel Manager
