Ratings based on 726 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.4 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Mar 2024
Should be removed-homeless property-we did not stay
Comment from Hotel Management
26 Mar 2024 by Guest Relations, Hotel Management
Dear Bob,We're sorry to hear that you didn't have a good experience with us overall. Please accept our apologies for any disappointment in our accommodations and know that the safety of our guests is our top priority. Please consider giving us another chance in the future; we're confident that we can impress you.
by A verified traveler
Stay away!
Posted 6 Mar 2024 on HotelsThis place is a welfare/ homeless dump. The room was tragic, I just walked away from my non refundable room payment and left.I've lost faith in hotels.com for listing this total dive.
Comment from Hotel Management
11 Mar 2024 by Guest Relations, Hotel Management
Dear Russ,All guest feedback is welcomed and appreciated. However, it appears that we may have some work to do. Ensuring we present our property in the best light is important so we can deliver a great stay to our guests. Your feedback will be reviewed by our team, and any room for improvement will be taken. We apologize that this was your impression, and if there is an opportunity for us to welcome you back again, we would be most grateful for it.
by A verified traveler
Posted 26 Dec 2023
A lot of noise at night like people arguing. Also, checking in is at 3:00 pm because there is limited staff available. On top of that, until onr arrives, they ask for $50 dollars cash as a deposit for possible damages, but rooms' furniture is damaged and old.
Comment from Hotel Management
31 Dec 2023 by Guest Relations, Hotel Management
Dear Ernesto,Thank you for reaching out and bringing your concerns to our attention. We regret that you didn't have the comfortable, peaceful experience we aim to provide. However, we assure you that your worries are vital, especially regarding our accommodations, and we will share your input with the respective teams for immediate improvement. Down the line, we hope you consider returning for a better visit.
by A verified traveler
Posted 23 Dec 2023
Place is really bad, is a scam. Room stinks, there is Cockroaches. Furniture in restroom all broken.
And is non-refundable.
Comment from Hotel Management
29 Dec 2023 by Guest Relations, Hotel Management
Dear Noe,The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. We will be sure to have our housekeeping, maintenance, and pest control teams look into all your comments further and make changes where necessary. Please consider coming back to give us another chance soon.
by A verified traveler
Posted 8 Dec 2023 on Hotels
by A verified traveler
Posted 29 Sep 2023
Reserved Non-Smoking. They put me in a smoking room, smelled horrible. Moved me to a "non-smoking" room. Smelled a little less horrible. Cigarette burns on the bathroom counter (and why the heck is there a tiny refrigerator in the bathroom?)
Anytime I took a deep breath, my throat became sore from the stale tobacco odor. No trash can in room. Bathtub refinish coating flaking and possibly dangerous sharp edges. I did not use bath tub or shower.
Comment from Hotel Management
30 Sep 2023 by AJ, Hotel Management
We apologize for the inconvenience, we will work to improve the issues you mentioned, Thak you for your feedback.
by A verified traveler
Posted 26 Sep 2023
They did not give me the room that I paid for. There were homeless transients roaming the parking lot. The room was not very clean and it smelt like smoke.
Comment from Hotel Management
27 Sep 2023 by AJ, Hotel Management
Sorry for your inconvenience but we would like to update that since we did not have the room you paid for we gave you 30% discount on your room .
by A verified traveler
Posted 26 Sep 2023
This property should be condemned. It is a classic 1948 totally unchanged. I have a support. animal and they demanded I pay $125 for him. They also refused to admit me unless I put a credit card down with a $250 credit available. HORRIBLE. SHOULD BE CONDEMED.
Comment from Hotel Management
26 Sep 2023 by AJ, Hotel Management
Its look like that there must some misunderstanding, we do not charge for Support animals, and we also have no procedure to put the credit card down for security deposit we only accept cash deposit and that is also only 50.
by A verified traveler
Posted 13 Sep 2023 on Hotels
Roaches, many of them, behind tv came out. Smoke alarm was missing, just the base was there.
Comment from Hotel Management
18 Sep 2023 by Guest Relations, Hotel Management
We sincerely regret to hear that you may have encountered some issues with pests. Although we undergo regular pest control procedures, we will complete an evaluation to determine where we may have fallen short during your stay. Thank you for bringing this to our attention, and we hope you consider returning in the future for a better experience.
by A verified traveler
Posted 2 Sep 2023
Didn't like it
Comment from Hotel Management
7 Sep 2023 by Guest Relations, Hotel Management
Dear Maari,It is upsetting to hear this. Specific feedback serves us best, so please consider sharing your thoughts on where you feel we have room for improvement. Guest satisfaction means everything to us, and we want nothing more than another chance to ensure yours.
