Ratings based on 363 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
The property is conveniently situated near Pembroke and neighbouring towns. Lovely views, the spa and gym a great bonus, breakfast lovely, rooms spacious with modern bathrooms. Dinner, specials and menu varied and lovely. The stately home feel was also nice with well maintained rooms. Most of all the hotel was well run by experienced and super friendly staff. All in all a great stay.
by A verified traveler
Posted 26 Oct 2024
I only have one major concern, and that is you absolutely have to have access,, to bottled water in a gym especially where there is steam rooms and saunas..
Especially for the elderly, because severe dehydration, can kill...you you dont have an empty bottle with you , or water taken with you,,,.then a small fountain is just not enough...the rest of the stay was great...
by A verified traveler from woodburn
Posted 6 Oct 2024
We were in the older building with a nice room but could have benefited from a lift due to the open and narrow stone staircase. It was raining and the stairs were quite slippery. They did not have TV service and the wifi was questionible.
The Bishops palace was at the end of the drive and was spectacular. The breakfast buffet was excellent and the dinners were very good.
by A verified traveler
Posted 5 Oct 2024
Definitely not 4 star. Every 3 star I’ve stayed at was better by far! I suspect the “4 star” is purely because of the pool. More like a Britannia level hotel so if you want a modicum of sophistication, avoid at all costs.
Breakfast was a horrific experience - a poor B&B would have done a better job. On the second morning I elected to go hungry before my coastal hike.
I was also woken up at 7am by non-stop footsteps on the creaky floorboards and furniture being moved. Obviously some kind of communal area above my room but no soundproofing or any attempts to minimise noise.
by A verified traveler
Posted 12 Sep 2024
Very dated and dirty room, tiny double bed and dungeon like second bedroom with single beds against wall. Checked and and checked straight back out. Manager eating her dish fingers and chips on reception.
by A verified traveler
Posted 4 Sep 2024
A dirty, unhygienic hotel. Do not stay here. I arrived for a 3 night stay to a damp, musty and dirty coach house room and requested a room change immediately. The damp was so strong it was hard to breathe. The staff were great and moved me to a room in the main hotel. The new room was filthy- marks on the sheets, and someone's dirty toenails in the bathroom! The staff said the dirty sheets were an issue with their contracted laundry servicers and housekeeping. But the room was not clean. I was then moved again to a different coach house room for my final night; this room has a dirty TV remote, spiders in the corners and coffee stains on the carpet, walls and bed valance. Plus an overwhelming smell of damp (again!). The swimming pool ladies changing room was also filthy with clumps of hair on the floors, and soil from shoes. I requested a refund from the hotel after taking photographs of all issues and after discussing with the manager- I sent the photos to their email, and was given a refund for one nights stay.
I had an abysmal time and did not sleep well at the hotel which ruined my break in Pembrokeshire. I felt like crying. It is surprising that the hotel offering is 4* rated; the place is old, unhygienic and dirty. The staff are lovely however, and were very understanding, claiming issues with their housekeeping service. They did not address the poor upkeep/damp/dirt. The hotel needs to be reclassified as a 2* and needs a deep clean. Stay at your own risk!
by A verified traveler from Gloucester
Posted 23 Aug 2024
Overall our stay was excellent. The room was spacious, clean and cosy, with excellent facilities. Good service from the staff. Kids enjoyed the pool. Food was tasty albeit a little pricey for what you got, but dining room was very pleasant. Nice location for visiting Pembroke, Tenby and beaches such as Broadhaven.
by A verified traveler
Posted 10 Aug 2024
I was quiet disappointed with this booking. The state of the hotel and room is way below average. I was excited to use the pool & spa area - the pool, jacuzzi, steam room all were cold. It was also being used as a public space so it was loud and definitely not relaxing!
The room it self upon entrance instantly smelt damp, it has patched up jobs all around, on the roof, walls bathroom. The bathroom has mould and just generally feels unclean.
There seems to be a major staffing & culture problem, beside the receptionists (who were lovely) all of the other staff seem over run and completely miserable.
The breakfast was not good and definitely not worth the £16 I paid for it.
I sincerely hope this place improves because it is situated in a beautiful spot in the world just a shame that the facilities are so under whelming.
by A verified traveler
Shocking
Posted 6 Aug 2024 on HotelsHotel was so shockingly bad that after checkout on Saturday morning. We didnt return and booked a different hotel e en though we had paid for Best Western in advance
by A verified traveler
Stay Clear. 15.95 for a cold breakfast
Posted 3 Aug 2024 on HotelsA very dated hotel that would take me forever to write an honest review. Dust, dirt everywhere. Service was abysmal. Requested on both nights for dinner at 7.00pm,,was told not available, excepted 6.45 booking to be served at 7.25 with 1 other table taken on 1 occasion. Gratuity added to my bill automatically, without my consent as at check-in a notice clearly stipulate gratuities as discretionary... Shocking. So bad that I forfitted a 3rd paid night to stay elsewhere. This summarises our experience.
