Ratings based on 352 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Sep 2024
Very dated and dirty room, tiny double bed and dungeon like second bedroom with single beds against wall. Checked and and checked straight back out. Manager eating her dish fingers and chips on reception.
by A verified traveler
Posted 4 Sep 2024
A dirty, unhygienic hotel. Do not stay here. I arrived for a 3 night stay to a damp, musty and dirty coach house room and requested a room change immediately. The damp was so strong it was hard to breathe. The staff were great and moved me to a room in the main hotel. The new room was filthy- marks on the sheets, and someone's dirty toenails in the bathroom! The staff said the dirty sheets were an issue with their contracted laundry servicers and housekeeping. But the room was not clean. I was then moved again to a different coach house room for my final night; this room has a dirty TV remote, spiders in the corners and coffee stains on the carpet, walls and bed valance. Plus an overwhelming smell of damp (again!). The swimming pool ladies changing room was also filthy with clumps of hair on the floors, and soil from shoes. I requested a refund from the hotel after taking photographs of all issues and after discussing with the manager- I sent the photos to their email, and was given a refund for one nights stay.
I had an abysmal time and did not sleep well at the hotel which ruined my break in Pembrokeshire. I felt like crying. It is surprising that the hotel offering is 4* rated; the place is old, unhygienic and dirty. The staff are lovely however, and were very understanding, claiming issues with their housekeeping service. They did not address the poor upkeep/damp/dirt. The hotel needs to be reclassified as a 2* and needs a deep clean. Stay at your own risk!
by A verified traveler from Gloucester
Posted 23 Aug 2024
Overall our stay was excellent. The room was spacious, clean and cosy, with excellent facilities. Good service from the staff. Kids enjoyed the pool. Food was tasty albeit a little pricey for what you got, but dining room was very pleasant. Nice location for visiting Pembroke, Tenby and beaches such as Broadhaven.
by A verified traveler
Posted 10 Aug 2024
I was quiet disappointed with this booking. The state of the hotel and room is way below average. I was excited to use the pool & spa area - the pool, jacuzzi, steam room all were cold. It was also being used as a public space so it was loud and definitely not relaxing!
The room it self upon entrance instantly smelt damp, it has patched up jobs all around, on the roof, walls bathroom. The bathroom has mould and just generally feels unclean.
There seems to be a major staffing & culture problem, beside the receptionists (who were lovely) all of the other staff seem over run and completely miserable.
The breakfast was not good and definitely not worth the £16 I paid for it.
I sincerely hope this place improves because it is situated in a beautiful spot in the world just a shame that the facilities are so under whelming.
by A verified traveler
Posted 30 Jul 2024
Not impressed with this hotel at all. Very run down and needs alot of money spent on it. Disappointing. Will not return. Breakfast not good either. It's such a pity as it has so much potential i.e. the location is stunning but everything else lets it down.
by A verified traveler
Posted 21 Jul 2024
The Hotel was in a good location as a base for touring around the area. The hotel was nice and the staff were good.
by A verified traveler
Not good enough
Posted 23 Jun 2024 on Hotelsby A verified traveler from Haverfordwest
Posted 18 Jun 2024
My parents said they enjoyed their stay very much.
by A verified traveler
Posted 2 Jun 2024 on Hotels
by A verified traveler
Posted 2 Jun 2024
