Ratings based on 1,587 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
As you enter the hotel it felt welcoming. The room was a little small and I was disappointed no microwave or a little refrigerator.
by A verified traveler
Posted 9 Dec 2024
by A verified traveler
Posted 9 Dec 2024
Lovely hotel. Looking forward to returning. Lovely atosphere
by A verified traveler
Posted 2 Dec 2024
Room was less than superior and tired in standard but the service was excellent
Comment from Hotel Management
9 Dec 2024 by Solari, Hotel Management
Dear Fidelma, Thank you for taking the time to share your review. Please accept our sincere apologies for the maintenance issues encountered. This is certainly not the impression we wish to leave with our guests and we will ensure that your comments are shared with the management team. We do hope to welcome you back to have a new opportunity to exceed your expectations. Kind Regards, Solari
by A verified traveler
Posted 1 Dec 2024
We enjoyed our stay at this hotel. We traveled with kids and family. The service was good. One thing to note for families is that the pool is only available with reservation and kids are not allowed before 8am and after 8pm. I get the policy but it limits the possibility of kids getting into the pool. I booked it for this reason and we only got to use it once 😞.
by A verified traveler from Harrison Mills
Posted 1 Dec 2024
The hotel is quite modern. On the other hand, they may go a bit too far with the energy efficiency. The hallways are very dimly lit as are the bathrooms in the rooms, with very poor lighting. There is very little privacy as there is no door on the bathroom. Just a sliding glass door on the toilet. The glass door slides across to the shower, so y two people can’t use both at the same time.
Comment from Hotel Management
4 Dec 2024 by Irene, Hotel Management
Dear Robert, thank you for your review. We are saddened to learn that some aspects of your stay with us did not live up to your expectations. Usually, our guests praise our comfy rooms and outstanding facilities, and it is disappointing that you have felt differently on this occasion. Please rest assured your feedback is valuable to us and will be shared with our team accordingly. Hopefully, this will not deter you from staying with us again, as we do hope to welcome you back soon to make your next stay memorable for the right reasons. Kind Regards, Irene
by A verified traveler
Posted 29 Nov 2024
by A verified traveler from Bronx
Posted 29 Nov 2024
Enjoyed myself, walkable surroundings, looking forward to returning
Comment from Hotel Management
2 Dec 2024 by Santa, Hotel Management
Dear Natalia, thank you for sharing your review. We are delighted to hear you had a great experience and that you liked our hotel and it's fantastic location. Thank you for sharing your experience and we are looking forward to welcoming you back soon. Kind regards,
by A verified traveler
Posted 27 Nov 2024
Excelente servicio
Comment from Hotel Management
29 Nov 2024 by Senami, Hotel Management
Dear Karla, thank you for taking the time to share your feedback from your visit to Park Plaza London Waterloo. We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our team, we look forward to welcoming you back. Kind regards, Senami
by A verified traveler
Posted 24 Nov 2024
Absolutely love it and will recommend it to everyone
