Ratings based on 979 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Novotel London Waterloo, Hotel Management
Dear Cody,Thank you for your review and for giving us 4 out of 5 stars! We’re glad to hear you enjoyed your stay, but we always strive for that perfect score. If you have any specific feedback on how we can improve, we’d love to hear it. Your insights are valuable to us, and we hope to welcome you back for an even better experience next time!Best regards,Novotel London Waterloo
by A verified traveler
Posted 8 Nov 2024
Perfectly located with lots of eating options around. Walking distance to the tower of London.
Comment from Hotel Management
13 Nov 2024 by Novotel London Waterloo, Hotel Management
Dear Marcela,Thank you for your great review! We’re so pleased to hear that our location worked well for you, and that you enjoyed the variety of dining options nearby. It's also wonderful to know that you found us within walking distance to the Tower of London!We truly appreciate your feedback and hope to have the pleasure of welcoming you back to Novotel London Waterloo on your next visit to the city.Best regards, Novotel London Waterloo
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Novotel London Waterloo, Hotel Management
Dear Sajana,Thank you for your review and for giving us 4 out of 5 stars! We’re glad to hear you enjoyed your stay, but we always strive for that perfect score. If you have any specific feedback on how we can improve, we’d love to hear it. Your insights are valuable to us, and we hope to welcome you back for an even better experience next time!Best regards,Novotel London Waterloo
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
5 Nov 2024 by Novotel London Waterloo, Hotel Management
Dear Maria,Thank you for your wonderful 5-star review! We’re delighted to hear that you had a great stay with us. Your rating inspires our team to continue providing outstanding experiences. We would be thrilled to welcome you back in the near future!Best regards,Novotel London Waterloo
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
5 Nov 2024 by Novotel London Waterloo, Hotel Management
Dear Kyri,Thank you for your wonderful 5-star review! We’re delighted to hear that you had a great stay with us. Your rating inspires our team to continue providing outstanding experiences. We would be thrilled to welcome you back in the near future!Best regards,Novotel London Waterloo
by A verified traveler
Posted 20 Oct 2024
Decent stay
Comment from Hotel Management
5 Nov 2024 by Novotel London Waterloo, Hotel Management
Dear Sushrut,Thank you for your review and for giving us 4 out of 5 stars! We’re glad to hear you enjoyed your stay, but we always strive for that perfect score. If you have any specific feedback on how we can improve, we’d love to hear it. Your insights are valuable to us, and we hope to welcome you back for an even better experience next time!Best regards,Novotel London Waterloo
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
5 Nov 2024 by Novotel London Waterloo, Hotel Management
Dear Jessica,Thank you for your review and for giving us 4 out of 5 stars! We’re glad to hear you enjoyed your stay, but we always strive for that perfect score. If you have any specific feedback on how we can improve, we’d love to hear it. Your insights are valuable to us, and we hope to welcome you back for an even better experience next time!Best regards,Novotel London Waterloo
by A verified traveler
Posted 16 Oct 2024
Exceptional stay! Wonderful staff, friendly and attentive. Room was immaculately clean and cozy. Felt very safe and secure. The hotel's restaurants served delicious food, exceeding my expectations. Highly recommend for outstanding service, pristine accommodations, and great dining.
Comment from Hotel Management
5 Nov 2024 by Novotel London Waterloo, Hotel Management
Dear Avinesh,Thank you so much for your wonderful feedback! We're thrilled to hear that you had an exceptional stay and that our staff made such a positive impression with their friendly and attentive service. It’s also great to know that you found the room clean, cozy, and secure, and that the dining experience exceeded your expectations. We truly appreciate your kind recommendation and look forward to welcoming you back for another memorable stay in the future!Best regards,Novotel London Waterloo
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Novotel London Waterloo Team, Hotel Management
Dear Bob, thank you for your positive rating. We appreciate your feedback and look forward to welcoming you back soon. Best regards, Novotel London Waterloo.
