Ratings based on 1,695 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 20 Nov 2024
Good
by A verified traveler
Posted 20 Nov 2024
Happy wih the stay
by A verified traveler
Posted 19 Nov 2024
Good for a layover. Pretty dull though
by A verified traveler
Posted 19 Nov 2024
This hotel was an absolute disaster. From the moment we arrived, the front desk staff, particularly the manager, displayed the worst attitude imaginable. Not only was the service rude and unhelpful, but the manager also exhibited discriminatory behavior, which was completely unacceptable.
We were first given the wrong type of room, forcing us to drag our luggage up and down the stairs for no reason. The second time, the room key didn’t work, so we had to go through the same ordeal again. The staff never offered a single apology or any attempt to make it right. It was incredibly frustrating and unprofessional.
On top of the terrible service, the room itself was awful. There was a disgusting smell, the cleanliness was subpar, and there was hair on the bed, which is absolutely revolting. I would never stay here again and would strongly advise others to avoid it at all costs.
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 17 Nov 2024
Greatly located right next to an underground station which made it so we only took 1 or 2 Ubers our entire 1 week trip. Amazing!
Comment from Hotel Management
19 Nov 2024 by N.R, Hotel Management
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Marlin Aparthotel Waterloo!
by A verified traveler
Posted 15 Nov 2024
The kitchen is so useful (kettle, toaster, microwave, hob, dishwasher - basic cookware and crockery is provided). Everything was really clean and I really liked that a cafetiere and ground coffee was provided. Thank you!
Comment from Hotel Management
17 Nov 2024 by Hugo, Hotel Management
Dear Louisa,Thank you for your feedback. We are happy to see you enjoyed your stay with us.Thank you for choosing to stay at Marlin Waterloo and we hope to see you again soon.Kind regardsReception Team
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Hugo, Hotel Management
Dear Abigail,Thank you for your feedback. We are happy to see you enjoyed your stay with us.Thank you for choosing to stay at Marlin Waterloo and we hope to see you again soon.Kind regardsReception Team
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Hugo, Hotel Management
Dear Morgan,Thank you for your feedback. We are happy to see you enjoyed your stay with us.Thank you for choosing to stay at Marlin Waterloo and we hope to see you again soon.Kind regardsReception Team
