Ratings based on 712 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
I was extremely pleased with the property, My room was clean beautiful view just a great hotel. The staff was so courteous, Very friendly and so helpful. The restaurants had great food and great service. I would definitely stay at this hotel should I return to London.
Comment from Hotel Management
7 Nov 2024 by Mishi, Hotel Management
Dear ReShell,Thank you for taking the time to share such wonderful feedback about your recent stay with us. We are delighted to hear that you had an enjoyable experience and appreciated the beautiful view, cleanliness of your room, and the attentive service provided by our team.It is especially rewarding to know that our staff made you feel welcome and well cared for. We take pride in providing a warm and friendly atmosphere for our guests, and your kind words are a true testament to our efforts.We are thrilled that you enjoyed the dining experience in our restaurants as well. Your satisfaction is what drives us to maintain the highest standards of hospitality, and it’s truly motivating to know that we succeeded in making your stay memorable.We would be honored to welcome you back to the Hyatt Regency Albert Embankment on your next visit to London.Thank you once again for your kind review.Kind Regards,Mishi Petrova - MishiDuty ManagerHyatt Regency Albert Embankment
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Mishi, Hotel Management
Dear Sianna,Thank you for taking the time to share your feedback with us. We genuinely value your insights, as they help us understand how we can improve our guests’ experiences.If there’s anything specific you’d like to share about your stay, please feel free to reach out. Our team is dedicated to providing memorable stays, and any details would help us in our continued efforts to improve.Thank you once again, and we hope to welcome you back in the future for a stay that exceeds expectations.Thank you for your time,Kind Regards,Mishi P.Duty ManagerHyatt Regency Albert Embankment
by A verified traveler
Posted 30 Oct 2024
Wonderful view of the Thames , houses of Parliament and Big Ben
Comment from Hotel Management
31 Oct 2024 by Mishi, Hotel Management
Dear Richard,Thank you for sharing your experience with us. We're delighted you enjoyed the wonderful view of the Thames, including the iconic sights of the Houses of Parliament and Big Ben! Our team takes great pride in providing memorable experiences, and it’s always rewarding to know our guests appreciate the unique perspective our location offers.If there’s anything we could have done to make your stay even better, please let us know. We truly value your feedback and look forward to welcoming you back for another enjoyable stay.Thank you for your time,Kind Regards,Mishi P.Duty ManagerHyatt Regency Albert Embankment
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Mishi, Hotel Management
Dear Chimeadu,Thank you so much for your wonderful feedback and for rating your stay 5/5! We’re delighted to hear that you enjoyed your experience with us at Hyatt Regency Albert Embankment. Your kind words motivate our team to keep delivering exceptional service.We look forward to welcoming you back soon!Thank you for your time,Kind Regards,Mishi P.Duty ManagerHyatt Regency Albert Embankment
by A verified traveler
Posted 23 Oct 2024
Great views! Decent sized room. Modern and clean. Close to transportation. But the view was the best!!!
Comment from Hotel Management
23 Oct 2024 by Mishi, Hotel Management
Dear Sandra,Thank you for your wonderful feedback and for taking the time to rate your stay with us 5 out of 5! We are thrilled to hear that you enjoyed our great views, as well as the comfort and cleanliness of your room. It's also great to know that our convenient location made your stay even more enjoyable.We hope to welcome you back soon for another memorable experience!Thank you for your time,Kind Regards,Mishi P.Duty ManagerHyatt Regency Albert Embankment
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Night Manager, Hotel Management
Thank you so much for your fantastic review! We are thrilled to hear that you had a 5 out of 5 experience with us. We appreciate your feedback and look forward to welcoming you back in the future.
by A verified traveler
Posted 15 Oct 2024
We were just passing through and didn’t expect much for one day, but wow, this hotel was awesome. Great customer service, everything you can think of was offered, the bidet was so useful, the espresso was so delicious and the free breakfast was so great, especially when you’re on the go. We will definitely stay here again. Loved it!
Comment from Hotel Management
16 Oct 2024 by Mundi, Hotel Management
Thank you for your review! We're thrilled to hear that you had such a positive experience during your stay. We take pride in offering great customer service and providing all the amenities you need for a comfortable stay. We're glad you enjoyed the bidet, delicious espresso, and the convenience of the free breakfast. We look forward to welcoming you back on your next visit!
by A verified traveler from Tucson
Posted 12 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Mishi, Hotel Management
Dear Lynn,Thank you so much for sharing your wonderful 5/5 rating with us! We are thrilled to hear that you enjoyed your stay and that we were able to meet your expectations. It’s always our goal to provide exceptional experiences for our guests, and your feedback is truly appreciated by the entire team.We look forward to welcoming you back to Hyatt Regency Albert Embankment in the future!Thank you for your time,Kind Regards,Mishi P.Duty ManagerHyatt Regency Albert Embankment
by A verified traveler from Pickering
Posted 9 Oct 2024
beautiful hotel and great location
Comment from Hotel Management
10 Oct 2024 by Mishi, Hotel Management
Dear Salvatrice,Thank you so much for your lovely feedback and for taking the time to rate your stay with us 5/5! We are delighted to hear that you enjoyed the beauty of our hotel and found our location to be great. It was a pleasure having you with us, and we hope to welcome you back again in the near future.Thank you for your time,Kind Regards,Mishi P.Duty ManagerHyatt Regency Albert Embankment
by A verified traveler
Posted 8 Oct 2024
Very clean quite and staff very helpful and courteous
Comment from Hotel Management
8 Oct 2024 by Mishi, Hotel Management
Dear Mark,Thank you so much for your wonderful feedback! We’re thrilled to hear that you rated your stay 5/5 and appreciated our clean and quiet environment. It's fantastic to know that our staff was able to assist you in a helpful and courteous manner.We strive to provide exceptional service, and your kind words will certainly motivate our team. We look forward to welcoming you back on your next visit!Thank you for your time,Kind Regards,Mishi P.Duty ManagerHyatt Regency Albert Embankment
