Ratings based on 40 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Sep 2024 on Hotels
by A verified traveler
Posted 20 Aug 2024
This hotel really is the standard of excellence. In every aspect from the servers to the chef to housekeeping to front desk to the spa outstanding!!!
by A verified traveler
Posted 16 Apr 2024 on Hotels
by A verified traveler
Posted 9 Mar 2024
The staff were amazing in particular at breakfast, they would go out of their way to be extra helpful. Ordered almond milk specially for me and on my last day I received a special desert with “bon voyage” written on the plate
by A verified traveler
Posted 2 Jan 2024
Donot go to this hotel. They overcharged us.
by A verified traveler
Posted 24 Dec 2023 on Hotels
by A verified traveler
Terrible Check-in experience,but great stay!
Posted 23 Mar 2023 on HotelsIf you are not white, your check-in process may be terrible. I had to return to the hotel three times to get my room. I booked the room for 9 days, and they tried to stick me in a lower-floor smoking room.
I had to raise my voice at the guy at the check-in counter to get a room finally. My white co-worker arrived a few days after me, was welcomed with a scarf, and immediately provided the highest floor room. We both had booked the same type of room at the same price.
Apart from the check-in experience, the rest of the stay was great. The rooms are spacious, modern, clean, and nice. The staff at the breakfast service was amazing.
The hotel is surrounded by some amazing restaurants.
Comment from Hotel Management
25 Mar 2023 by Esakkikumar Konar, Hotel Management
Dear Valued Guest, Greetings from Vivanta Kathmandu! Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience. We greatly value your patronage and look forward to welcoming you back to Vivanta Kathmandu! With regards, Esakkikumar Konar On behalf of Vivanta Kathmandu
by A verified traveler
Posted 27 Jan 2023
liked nothing, wont recommend
Comment from Hotel Management
4 Feb 2023 by Esakkikumar Konar, Hotel Management
Dear Valued Guest,Greetings from Vivanta Kathmandu!Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience.We greatly value your patronage and look forward to welcoming you back to Vivanta Kathmandu!With regards, Esakkikumar KonarOn behalf of Vivanta Kathmandu
by A verified traveler
Posted 1 Jan 2023 on Hotels
Comment from Hotel Management
21 Jan 2023 by Vivanta Kathmandu, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 5 Dec 2022
Excellent
Comment from Hotel Management
25 Dec 2022 by Vivanta Kathmandu, Hotel Management
Dear Valued Guest,Greetings from Vivanta Kathmandu!Firstly, on behalf of our entire team, I would like to thank you for your valuable feedback. Our team is dedicated to ensure that our guests have a comfortable stay and all their expectations are met.We are delighted to learn that we were able to add a pleasant experience to your trip. Your appreciation has been shared with my team and we are motivated to strive for excellence.We greatly value your patronage and look forward to welcoming you back to Vivanta Kathmandu!With regards,Esakkikumar Konar
