Ratings based on 180 Verified Reviews

3.9 out of 5
89% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 1 Jun 2024
The hotel is a little of the main road but all in walking distance
4 out of 5
by A verified traveler

Posted 27 Mar 2020
Comment from Hotel Management
9 Apr 2020 by Erick, Hotel Management
Dear Guest, Greetings from Sarinande Hotel ! Thank you for your valuable feedback and taking the time to post a comment of your recent experience with us.. On behalf of our entire team, I would like to apologize for not exceeding your expectations during your stay. Your satisfaction is important to us and we will be using the feedback you gave us, to implement improvements to ensure we offer a better experience for guests in the future. Please allow us to use these shortfalls as a learning exercise for our associates and I ensure fine tuning will be made for the future. In closing we would like to thank you for choosing Sarinande Hotel, and I hope we will have the opportunity to welcome you back to our hotel on your next visit to Bali. Kind regards, Erick (e-Commerce Manager).
3 out of 5
by A verified traveler from Edmonton Canada

Posted 21 Feb 2020
Loved the pool. Staff friendly and helpful. Great for the price. Main concern are the roads/paths to and from the hotel. Did not feel safe especially after dark because of traffic, broken cement and rocks, and poor lighting at night.
Comment from Hotel Management
22 Feb 2020 by Erick, Hotel Management
Hi Linda, Greetings from Sarinande Hotel ! Thank you for your valuable feedback and taking the time to post a comment of your recent experience with us.. On behalf of our entire team, I would like to apologize for not exceeding your expectations during your stay. Your satisfaction is important to us and we will be using the feedback you gave us, to implement improvements to ensure we offer a better experience for guests in the future. Please allow us to use these shortfalls as a learning exercise for our associates and I ensure fine tuning will be made for the future. In closing we would like to thank you for choosing Sarinande Hotel, and I hope we will have the opportunity to welcome you back to our hotel on your next visit to Bali. Kind regards, Erick (e-Commerce Coordinator).
3 out of 5
by A verified traveler

Posted 2 Feb 2020
Central Seminiak. Friendly staff The hotel is a bit old and run down.
Comment from Hotel Management
5 Feb 2020 by Erick., Hotel Management
Dear Guest , Greetings from Sarinande Hotel ! Thank you for your valuable feedback and taking the time to post a comment of your recent experience with us.. On behalf of our entire team, I would like to apologize for not exceeding your expectations during your stay. Your satisfaction is important to us and we will be using the feedback you gave us, to implement improvements to ensure we offer a better experience for guests in the future. Please allow us to use these shortfalls as a learning exercise for our associates and I ensure fine tuning will be made for the future. In closing we would like to thank you for choosing Sarinande Hotel, and I hope we will have the opportunity to welcome you back to our hotel on your next visit to Bali. Kind regards, Erick (e-Commerce Manager).
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 Jan 2020 on Hotels
3 out of 5
by A verified traveler

Don't expect a lot.

Posted 30 Dec 2019 on Hotels
The hotel condition is old so don't expect more than a poor accommodation. The location is not good and is isolated. At night the street is really dark (not danger at all, but really dark). The room was noisy and the water in the shower and tap was salty. Brekkie was limited and not even worth.
Comment from Hotel Management
2 Jan 2020 by Erick., Hotel Management
Dear Guest , Greetings from Sarinande Hotel ! Thank you for your valuable feedback and taking the time to post a comment of your recent experience with us.. On behalf of our entire team, I would like to apologize for not exceeding your expectations during your stay. Your satisfaction is important to us and we will be using the feedback you gave us, to implement improvements to ensure we offer a better experience for guests in the future. Please allow us to use these shortfalls as a learning exercise for our associates and I ensure fine tuning will be made for the future. In closing we would like to thank you for choosing Sarinande Hotel, and I hope we will have the opportunity to welcome you back to our hotel on your next visit to Bali. Kind regards, Erick (e-Commerce Manager).
1 out of 5
by A verified traveler from Adelaide

Posted 29 Dec 2019 on Wotif
The photos shown are old and the premises and facilities in particular the "Deluxe" room we booked was appalling to say the least. Its actually the same room pictured in one of the promo pics. Dirty and moldy shower and bathroom. Loose floor tiles that move under your feet in room, linen smelled old and not freshly cleaned at all. The stairs to the room are bouncy, floors unlevel and just a shambles. The pool area is okay but far from what you see in the pics. We arrived late at about midnight so we didnt have much a choice but to crash the night.... we had breakfast in the morning which was "ordinary" and staff not interested in serving you at all. Anyway cut a long story short we decided then and their that we were going to book other accommodation elsewhere and forfeit our remaining 7 nights... THATS HOW BAD WE FELT IT WAS.
Comment from Hotel Management
2 Jan 2020 by Erick, Hotel Management
Dear Steve , Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize may we not exceeding your expectations during your stay. Your satisfaction is very important to us. I hope that you will consider staying with us again, so that we can have another chance to provide you with a superior experience. Kind regards, Erick (e-Commerce Manager)
4 out of 5
by A verified traveler

Posted 16 Nov 2019 on Hotels
Central great value
Comment from Hotel Management
19 Nov 2019 by Erick, Hotel Management
Dear Mr. Leonardus, Greetings from Sarinande Hotel ! Thank you for your valuable feedback and taking the time to post a comment of your recent experience with us.. On behalf of our entire team, I would like to apologize for not exceeding your expectations during your stay. Your satisfaction is important to us and we will be using the feedback you gave us, to implement improvements to ensure we offer a better experience for guests in the future. Please allow us to use these shortfalls as a learning exercise for our associates and I ensure fine tuning will be made for the future. In closing we would like to thank you for choosing Sarinande Hotel, and I hope we will have the opportunity to welcome you back to our hotel on your next visit to Bali. Kind regards, Erick (e-Commerce Manager).
4 out of 5
by A verified traveler

Posted 4 Nov 2019 on Hotels
Very well received. Needs flat plates fir bread at breakfast
Comment from Hotel Management
5 Nov 2019 by Erick., Hotel Management
Dear Marianne , Greetings from Sarinande Hotel ! Thank you for your valuable feedback and taking the time to post a comment of your recent experience with us.. On behalf of our entire team, I would like to apologize for not exceeding your expectations during your stay. Your satisfaction is important to us and we will be using the feedback you gave us, to implement improvements to ensure we offer a better experience for guests in the future. Please allow us to use these shortfalls as a learning exercise for our associates and I ensure fine tuning will be made for the future. In closing we would like to thank you for choosing Sarinande Hotel, and I hope we will have the opportunity to welcome you back to our hotel on your next visit to Bali. Kind regards, Erick (e-Commerce Manager).
3 out of 5
by A verified traveler from Auckland

Posted 28 Oct 2019 on Wotif
Very pretty garden and pool. Handy to beach and shops (within walking distance). We were on first floor and the stairs were dodgy. The shower had very poor pressure and sometimes didn't work at all. The staff were quick to come to fix it though. TV was very small in what was quite a large room.
Comment from Hotel Management
29 Oct 2019 by Erick, Hotel Management
Dear Guest , Greetings from Sarinande Hotel ! Thank you for your valuable feedback and taking the time to post a comment of your recent experience with us.. On behalf of our entire team, I would like to apologize for not exceeding your expectations during your stay. Your satisfaction is important to us and we will be using the feedback you gave us, to implement improvements to ensure we offer a better experience for guests in the future. Please allow us to use these shortfalls as a learning exercise for our associates and I ensure fine tuning will be made for the future. In closing we would like to thank you for choosing Sarinande Hotel, and I hope we will have the opportunity to welcome you back to our hotel on your next visit to Bali. Kind regards, Erick (e-Commerce Manager).
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