Ratings based on 980 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
The room was dirty I even found pills on the counter
Comment from Hotel Management
20 Nov 2024 by Romance Concierge, Hotel Management
Thank you for taking the time to leave a review of your recent stay at Cove Haven. We apologize for any inconvenience you may have experienced during your time with us. Feedback such as yours allows us to address any issues and make improvements to ensure a comfortable and enjoyable stay for all of our guests. We appreciate your feedback and will take it into consideration as we continue to strive for excellence in all aspects of our resort. Thank you for choosing Cove Haven.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Romance Concierge, Hotel Management
Thank you for taking the time to leave a 5-star review of Cove Haven! We are thrilled to hear that you had a great experience during your stay with us. We hope to welcome you back in the future for another enjoyable getaway.
by A verified traveler
Posted 17 Nov 2024
Lots of deer around the property! Very tranquil.
Comment from Hotel Management
17 Nov 2024 by Romance Concierge, Hotel Management
Thank you for taking the time to leave a review! We are thrilled to hear that you enjoyed the peaceful surroundings of Cove Haven and had a chance to observe the wildlife during your stay. We hope to welcome you back again soon for another relaxing getaway.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Romance Concierge, Hotel Management
Thank you for taking the time to leave a positive rating for Cove Haven. We are delighted to hear that you had a fantastic experience during your stay. We appreciate your feedback and hope to welcome you back for another unforgettable getaway in the future.
by A verified traveler
Posted 14 Nov 2024
This place was by far the best vacation experience I’ve had. The champagne tower was fantastic and had so many activities. Spooners was fun, and the staff everywhere were top notch. I did fight a deer but overall very enjoyable
Comment from Hotel Management
14 Nov 2024 by Romance Concierge, Hotel Management
Thank you for your glowing review! We are delighted to hear that you had such a fantastic vacation experience at Cove Haven. Our Champagne Tower suites and varied activities are designed to provide a memorable stay for our guests. We're thrilled to hear that you enjoyed Spooners and that our staff exceeded your expectations. We hope to welcome you back for another unforgettable stay in the future.
by A verified traveler
Posted 12 Nov 2024
Sauna heater wouldn’t work. Too many deer around parking area and in path to get from lot to room. Arrived a few hours after check in time and room still wasn’t ready. Room was very clean and enjoyable
Comment from Hotel Management
13 Nov 2024 by Romance Concierge, Hotel Management
Thank you for sharing your feedback with us. We're glad to hear that you found the room clean and enjoyable during your stay at Cove Haven. We apologize for any inconvenience you experienced with the sauna heater and the wildlife around the property. We appreciate your input and will make sure to address these concerns to enhance the overall guest experience. Thank you for choosing Cove Haven, and we hope to welcome you back in the future.
by A verified traveler from Corona
Posted 11 Nov 2024
Love it. My husband and I will go back in the summer time
Comment from Hotel Management
13 Nov 2024 by Romance Concierge, Hotel Management
Thank you for choosing Cove Haven for your recent getaway! We are delighted to hear that you had such a wonderful experience and that you are already planning a return trip in the summer. Our team looks forward to hosting you both again and creating even more unforgettable memories for you to cherish. Thank you for your glowing review and we can't wait to welcome you back!
by A verified traveler from LORDS VALLEY
Posted 11 Nov 2024
Checkin was a nightmare. Room old and not well maintained. We received a text that checkin was at 3:30, so we planned our arrival to be here at 3:30. We did not get our room key until 5:15 and the staff was rude about it. When we got to the room it was freezing. The AC was set on 60 - it was 46 degrees outside. We stayed in garden of Eden and pool/sauna floors were dirty, things were sticking to my feet. It doesn’t look like they cleaned the pool area in a while. The fridge had mold around the door and the door handle is coming off. The fireplace vent has What looks like years of dust built up. Most air vents/speakers are old and ready to fall out of the ceiling. Carpets by pool and sauna were stained and disgusting looking. Dinner took forever. We had an 8pm reservation and our food was not served until after 9pm. Server was nice and food was ok. My husband ordered prime rib and it was mostly fat (at least half). You expect there to be fat on prime rib but not like this. We made the best of it but probably won’t be back.
Comment from Hotel Management
13 Nov 2024 by Romance Concierge, Hotel Management
Thank you for sharing your feedback with us. We strive to provide a seamless check-in experience and a well-maintained property for our guests to enjoy. We regret to hear about the challenges you encountered during your stay and will address your concerns with our team. We appreciate your constructive criticism and hope to have the opportunity to welcome you back in the future for a more enjoyable experience.
by A verified traveler
Posted 11 Nov 2024
Dining options were horrible
Comment from Hotel Management
13 Nov 2024 by Romance Concierge, Hotel Management
Thank you for taking the time to provide your feedback. We appreciate hearing about your dining experience and will share this with our team for further review. We strive to offer a variety of dining options that cater to all tastes and preferences, and we apologize if we fell short in meeting your expectations. Your input will help us improve and enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 11 Nov 2024
The property is very old need up grade the beds is horrible and old
Comment from Hotel Management
11 Nov 2024 by Romance Concierge, Hotel Management
Thank you for taking the time to share your feedback. We strive to provide a comfortable and enjoyable stay for all of our guests, and we apologize if your experience did not meet your expectations. We value your comments and will certainly take them into consideration as we continue to improve our property. We hope to have the opportunity to welcome you back in the future.
