Ratings based on 1,381 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
Location
by A verified traveler
Posted 29 Nov 2024
by A verified traveler
Posted 25 Nov 2024
Clean
by A verified traveler
Posted 25 Nov 2024
Quirky decor.
by A verified traveler
Posted 22 Nov 2024
Loved the art and vibe
by A verified traveler from Red Bank
Posted 21 Nov 2024
The 2 men at the desk told me there was a nothing available after I showed them my booking records. They took my information and complained that I booked through Expedia and their systems were in transition. I asked for a recommendation and was told, "this isn't the Wyatt or Hilton anymore, good luck."
I was frustrated, but the more senior man told me there was nothing they could do and then started telling me about his husband that was dying of cancer so I shouldn't complain. His neanderthal compadre suggested I call management and maybe they'd give you a free room.
This was a painful experience. I ended up staying at the Felix downtown.
by A verified traveler from Cambridge
Posted 19 Nov 2024
Lots of shops and very convenient
by A verified traveler from cincinnati
Posted 17 Nov 2024
We have stayed here multiple times and we love the location and ease.
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 11 Nov 2024
This is a basic, clean hotel in the middle of a very busy area. Lots of shopping, places to eat, and noise during night. It was difficult to sleep due to noise, there are ear plugs provided in bedside table. Fair price for value. I would look to stay in a hotel with more sound proofing next time I am in Chicago.
