Ratings based on 947 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Lake Ridge Hotel, Hotel Management
Thank you!
by A verified traveler
Posted 30 Dec 2024
This hotel was great! The room was very clean and the staff was extremely accommodating. Also this is a great location if you are skiing Heavenly. I would definitely stay again.
Comment from Hotel Management
30 Dec 2024 by Lake Ridge Hotel, Hotel Management
Thank you! It was great having you here.
by A verified traveler
Posted 29 Dec 2024
It was a very good value for $125 per night including tax. Good location in walking distance to Heavenly Village, Gondola, and surrounding areas. Room, including the bathroom, was very clean. Laminate / wood flooring. No old, dirty carpets. Electronic number lock on the front door with online check-in. Saw the same staff most days of my stay. They were pleasant and helpful. They seem to be doing their best with what they have. For example, they gave out old bath towels for use with "sports equipment" like skis, boots, etc. Beds were firm and comfortable.
Bathroom fan did not work in our room. Staff said that even if it works, the bathroom fans just exhaust the air into the room and not outside the room. If you have several people staying in a room, it's going to be difficult to keep the toilet smell out of the bathroom and your room. We had to flush quickly and open the front door for a few minutes to let fresh cold air in during the winter to get the smell out.
They have a Tesla destination charger (no fee). This was a pleasant surprise. However, due to limited number of parking spots, gasoline vehicles routinely park in the EV spot. Whenever I arrived after 5pm, I lost the charging spot to a gasoline vehicle. I was able to charge twice in 5-6 days.
One of the two staircases was closed off possibly due to structural issues. Due to this and the bathroom fan issue, I wonder about the property management's desire to maintain the property.
Comment from Hotel Management
30 Dec 2024 by Lake Ridge Hotel, Hotel Management
Excellent feedback! The fans were made like that when the hotel was built which was several owners ago. I am sorry for your inconvenience. I have never figured out why people can't read the sign at the charging station - it is beyond me.
by A verified traveler
Posted 29 Dec 2024
The hotel managers Don and Diana were amazing. So helpful and friendly and gave us great recommendations for places to eat. Rooms were very clean and it was so great to have three beds! Can't beat the location, walking distance to lots of restaurants and shopping. Happy we stayed here.
Comment from Hotel Management
29 Dec 2024 by Lake Ridge Hotel, Hotel Management
Thank you! It was nice having you.
by A verified traveler
Posted 29 Dec 2024
Nice rooms
Comment from Hotel Management
29 Dec 2024 by Lake Ridge Hotel, Hotel Management
Thank yo so much! HAPPY NEW YEAR
by A verified traveler
Posted 27 Dec 2024
Great place!
Comment from Hotel Management
27 Dec 2024 by Lake Ridge Hotel, Hotel Management
Thank you!
by A verified traveler
Posted 27 Dec 2024
Thank you! Best wishes.
Comment from Hotel Management
27 Dec 2024 by Lake Ridge Hotel, Hotel Management
Thank you!
by A verified traveler
Posted 26 Dec 2024
Recommended to friends
Comment from Hotel Management
26 Dec 2024 by Lake Ridge Hotel, Hotel Management
Thank you!
by A verified traveler
Posted 25 Dec 2024
Comment from Hotel Management
25 Dec 2024 by Lake Ridge Hotel, Hotel Management
Thank you!
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
25 Dec 2024 by Lake Ridge Hotel, Hotel Management
Thank you!
