Ratings based on 399 Verified Reviews

4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 27 Sep 2024
Comment from Hotel Management
10 Oct 2024 by Simon, Hotel Management
Hi Ken Thanks for your lovely review!We looking forward to seeing you next time.Have a good day!Simon
1 out of 5
by A verified traveler

Posted 2 Aug 2024
Room smelt musty and pillows and linen had an odur that was not normal. Visible mould on the cement walls. Shower floor was like a sink hole with no flat surface to stand on. Avoid at all costs!
4 out of 5
by A verified traveler

Posted 20 Jul 2024
Comment from Hotel Management
7 Sep 2024 by Simon, Hotel Management
Hi WING CHEONGThanks for your lovely review!Looking forward to seeing you next time!Have a good day!Simon
5 out of 5
by A verified traveler

Posted 14 Jul 2024
Large room and large bathroom, clean and comfortable. Parking included and easy walking distance to shops and pubs
Comment from Hotel Management
14 Jul 2024 by Simon, Hotel Management
Hi LisaThanks for your lovely review!Looking forward to seeing you next time!
4 out of 5
by A verified traveler

Posted 12 Jul 2024
Spacious
Comment from Hotel Management
12 Jul 2024 by Simon, Hotel Management
Thanks for your lovely review!
3 out of 5
by A verified traveler

Posted 10 Jul 2024
The room is big and the staff is very patient and supportive. But the quilt is too thin and it will be very cold at night.
Comment from Hotel Management
7 Sep 2024 by Simon, Hotel Management
Hi Zijin Thanks for your review! We will improve our equipment shortly.Have a good day!Simon
3 out of 5
by A verified traveler

Ok to stay

Posted 29 Jun 2024 on Hotels
It was OK, the shower was not so nice; it was moldy.
Comment from Hotel Management
1 Jul 2024 by Simon, Hotel Management
Thank you for your reply. We are sorry that we were not able to satisfy you this time and we will be upgrading our hotel facilities. We look forward to the next time you choose our Motel again.
4 out of 5
by A verified traveler

Posted 10 Jun 2024 on Hotels
Comment from Hotel Management
1 Jul 2024 by Simon, Hotel Management
Thanks for your lovely review!Looking forward to seeing you next time!
4 out of 5
by A verified traveler

Posted 7 May 2024
Decor was a little tired
Comment from Hotel Management
8 May 2024 by Simon, Hotel Management
Hi RichardThanks for your lovely review! We will be upgrading our facilities recently.Have a good day!Simon
4 out of 5
by A verified traveler

Posted 3 May 2024 on Wotif
Heyfield has all you need for a motel stay - good parking, comfortable bed, bedside lamp, small table and chairs. The room is large and spacious (as is the bathroom) and it's on the main Esplanade and close to all Lakes Entrance has to offer. There was a problem with the fridge with temperature control as it was set too high (presumably for the freezer component to work) but that meant the complimentary milk was frozen and unusable for tea/coffee. I did like the provision of a door wedge for added security. I wish other motels had these as it certainly felt a bit safer for a solo traveller.
Comment from Hotel Management
3 May 2024 by Simon, Hotel Management
Hi MilenaThanks for your lovely review! And thank you for your question about our fridge temperature setting, we have made the adjustment. We look forward to having you stay with us again.Have a good weekends!Simon
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